Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.

When the 1 (standby) indicator is flashing

The self-diagnosis function is activated.

1Count how many times the 1 (standby) indicator flashes between each two second break.

For example, the indicator may flash three times, go off for two seconds, then flash again three times.

2Press 1 on the TV to turn it off, disconnect the AC power cord, and inform your dealer or Sony service centre of how the indicator flashes (number of flashes).

When the 1 (standby) indicator is not flashing

1Check the items in the tables below.

2If the problem persists, have your TV serviced by qualified service personnel.

Condition

 

Explanation/Solution

 

Picture

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There is no picture (screen is

• Check the antenna/cable connection.

 

dark) and no sound.

 

• Connect the TV to the AC power, and press 1 on the TV.

 

 

 

 

 

• If the 1 (standby) indicator lights up in red, press TV "/1.

 

 

 

 

 

 

 

 

 

 

No picture or menu

 

• Press

to display the list of inputs, then select the desired input.

 

information from equipment

• Check the connection between the optional equipment and the TV.

 

connected to the video input

 

 

 

 

 

 

jack appears on the screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

Ghosting occurs, or double

• Check the antenna/cable connection.

 

images appear.

 

• Check the antenna location and direction.

 

 

 

 

 

 

 

 

Only snow and noise appear

• Check if the antenna is broken or bent.

 

on the screen.

 

• Check if the antenna has reached the end of its serviceable life (three to

 

 

 

 

 

five years for normal use, one to two years when used at the seaside).

 

 

 

 

 

 

 

 

The picture is distorted (dotted

• Keep the TV away from electrical noise sources such as cars,

 

lines or stripes appear).

motorcycles, hair-dryers, or optical equipment.

 

 

 

 

 

• When installing optional equipment, leave some space between the

 

 

 

 

 

optional equipment and the TV.

 

 

 

 

 

 

• Check the antenna/cable connection.

 

 

 

 

 

• Keep the antenna/cable TV cable away from other connecting cables.

 

 

 

 

 

 

 

 

There is picture or sound noise

• Adjust “AFT” (Automatic Fine Tuning) to obtain better picture

 

when viewing a TV channel.

reception (page 44).

 

 

 

 

 

 

 

 

 

Tiny black points and/or

• The screen is composed of pixels. Tiny black points and/or bright points

 

bright points appear on the

(pixels) on the screen do not indicate a malfunction.

 

screen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture contours are

• Select “Standard” or “Off” in “Motionflow” (page 39). If the symptom

 

distorted.

 

still persists, change the current setting of “Cinema Drive” to other

 

 

 

 

 

settings (page 40).

 

 

 

 

 

 

 

 

 

 

The picture is not displayed in

• Select “Reset” (page 36).

 

 

colour.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The picture from equipment

• Check the connection of the

 

 

1 or 2 jacks and check if the jacks are

 

 

 

connected to the

 

 

1 or 2

firmly seated in their respective jacks.

 

 

jacks is not displayed in colour, or is displayed in irregular colours.

Information Additional

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