Other Information

Troubleshooting

If, after reading these operating instructions, you have additional questions related to the use of your Sony television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S. residents only) or (416) 499-SONY (7669) (Canadian residents only).

Problem

Possible Remedies

 

 

No picture

❏ Make sure the projection TV’s power cord is connected securely to the wall outlet.

(screen not lit),

❏ Push the power button on the front of the projection TV.

no sound

❏ Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV,

 

and when watching connected equipment, set to VIDEO 1, 2, 3, 4, 5, 6 or 7.

 

❏ Try another channel. It could be station trouble.

 

❏ The Parental Control feature is activated (see “Using the Parent Menu” on page

 

63).

 

❏ If your projection TV does not turn on, and a red light keeps flashing, your

 

projection TV may need service. Call your local Sony Service Center.

 

 

Remote control

❏ Batteries could be weak. Replace the batteries.

does not operate

❏ Press TV (FUNCTION) when operating your projection TV.

 

❏ Make sure the projection TV’s power cord is connected securely to the wall outlet.

 

❏ Locate the projection TV at least 3-4 feet away from fluorescent lights.

 

❏ Check the orientation of the batteries.

 

 

Dark, poor or no

❏ Adjust the Picture setting in the Video menu (see page 52).

picture (screen lit),

❏ Adjust the Brightness setting in the Video menu (see page 52).

good sound

❏ Check antenna/cable connections.

 

❏ Adjust the convergence again using FLASH FOCUS (see “Adjusting the

 

Convergence Automatically – FLASH FOCUS™ –” on page 33).

 

 

Good picture,

❏ Press MUTING so that “MUTING” disappears from the screen (see page 37).

no sound

❏ Make sure Speaker is set to On in the Audio menu (see page 55).

 

❏ Check the MTS setting in the Audio menu (see “MTS” on page 54).

Cannot receive digital channels (when a DTV receiver is connected)

❏Check the connections between the DTV receiver and the projection TV (see page 28).

❏Check your local listings to find out if you can receive digital broadcasts in your area.

Cannot receive upper channels

❏ Change Cable to Off (see page 56).

(UHF) when

❏ Use Auto Program in the Channel menu to add receivable channels that are not

using an antenna

presently in TV memory (see page 57).

 

 

No color

❏ Adjust the Color settings in the Video menu (see page 52).

 

 

Only snow and noise

❏ Check the Cable setting in the Channel menu (see “Cable” on page 56).

appear on the screen

❏ Check the antenna/cable connections.

 

❏ Make sure the channel is broadcasting programs.

 

❏ Press ANT to change the input mode (see page 40).

 

 

Dotted lines

❏ Adjust the antenna.

or stripes

❏ Move the projection TV away from noise sources such as cars, neon signs, or hair-

 

dryers.

 

 

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