Sony KZ-32TS1E, KZ-42TS1E manual 33

Troubleshooting

Here are some simple solutions to problems which may affect the picture and sound.

Problem	Possible remedies
No picture
No picture (screen is dark) and no	•	Check the aerial connection.
sound.	•	Plug the TV in and press the	Power switch on the front
		of the TV.

•If the / (standby/sleep) indicator is on, press TV button on the remote control.

	The TV turns off automatically. (The	•	Check that the Sleep Timer is activated (page 24).
	TV enters the standby mode.)	•	Check that the On/Off Timer is activated (page 25).
		•	Check that Auto Shutoff is activated (page 25).
	No picture or no menu information	•	Check that the optional equipment is on and press the
	from equipment connected to the		button repeatedly on the remote control until the correct
	Scart connector.		input symbol is displayed on the screen.
		• Check the connection between the optional equipment and
			the TV.
		•	If you connect the optional equipment to the Scart
			connector		3/	S	, set “AV3 Input” in the “Features”
			menu to “S	Video” (page 20).
Poor picture/Unstable picture.
	Double images or ghosting.	•	Check aerial/cable connections.
		• Check the aerial location and direction.
	Only snow and noise appears on the	•	Check if the aerial is broken or bent.
	screen.	•	Check if the aerial has reached the end of its serviceable life.
			(3-5 years in normal use, 1-2 years at the seaside)
	Dotted lines or stripes.	•	Keep the TV away from electrical noise sources such as
			cars, motorcycles, or hair-dryers.

No colour on colour programmes.

•Using the menu system, select the “Picture Adjustment” menu and select “Reset” to return to factory settings (page 14).

•If you set the Power Saving function to “Reduce,” picture colours may become dimmer (page 19).

Some tiny black points and/or bright	•	The picture of a flat panel display is composed of pixels.
points on the screen.		Tiny black points and/or bright points (pixels) on the
		screen, does not indicate a malfunction.
The screen flickers when turning on	•	This is caused by the Plasma Display Panel feature, and
the TV.		does not indicate a malfunction.
The picture is too bright.	•	Using the menu system, select the “Picture Adjustment”
		menu and select “mode.” Then select the desired picture
		mode (page 13).
Picture (stripe) noise.	•	Make sure that the aerial is connected using the supplied
		coaxial cable.
	•	Keep the aerial cable away from other connecting cords.
	•	Do not use 300-ohm twin lead cables as interference may
		occur.
			GB
Distorted picture and noisy sound.	•	Check if any connected optional equipment is installed in
		front of the TV or at the side of the TV. When installing
		optional equipment, leave some space between the
		optional equipment and TV.
Striped noise during playback/	•	Video head interference. Keep your VCR away from the
recording of a VCR.	•	TV.
		Leave a space of 30 cm between your VCR and the TV to
		avoid noise.
	• Avoid installing your VCR in front of the TV or at the side
		of the TV.

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Additional Information 33