Symptom

Cause

Solution

Your computer does not

• The camera is turned off.

p Turn on the camera (page 15).

recognize your camera.

• The battery level is low.

p Use the AC Adaptor (page 14).

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 93).

 

• The USB cable is not connected firmly.

p Disconnect the USB cable, and connect it again firmly. Make

 

 

sure that “USB Mode” is displayed on the screen (page 94).

 

• The camera was connected to a computer with

p Delete the device which is not recognized, then install PTP

 

the USB cable before installing PTP Manager,

Manager (pages 95 and 91).

 

so the device was not recognized by the

 

 

computer.

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for the ones connected to the

 

connected to other equipment besides the

keyboard, the mouse, and your camera.

 

keyboard, the mouse, and your camera.

 

 

• PTP Manager is not installed.

p Install PTP Manager (page 91).

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

computer.

through a USB hub or other device.

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the USB

 

computer.

cable (page 93).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 94, 96

 

your OS.

and 97).

 

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

software, click on HELP.

 

 

 

The image cannot be

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

played back on a

 

software, click on HELP.

computer.

—

p Consult the computer or software manufacturer.

 

 

 

The image cannot be

• The disc has not been finalized.

p Finalize the disc (page 85).

played back through the

• Vibration caused an error during recording.

p You may be able to view the image if you connect the camera to

CD-ROM drive of your

 

your computer with the USB cable.

computer.

• The CD-ROM drive does not support the packet-

p Consult the computer or the CD-ROM drive manufacturer.

 

write system.

 

 

• The CD-ROM drive does not support the

p Consult the computer or the CD-ROM drive manufacturer.

 

MultiRead.

 

 

• The disc may be scratched or dirty.

p Clean the disc if the disc is dirty. When the disc is scratched

 

 

replace the disc.

 

—

p Causes not described above have occurred, consult the

 

 

computer or software manufacturer.

 

 

 

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