Troubleshooting

Operating Power
SymptomsCauseRemedy

The camcorder does not

No battery pack is mounted and no

Mount a battery pack (page 22) or connect an AC

power on when you set

power is supplied to the DC IN

power using the BC-U1(page 23) .

the power switch either to

connector.

 

CAMERA or MEDIA.

 

 

The battery pack is completely

Replace the battery pack with a fully charged one

 

 

exhausted.

(page 22).

 

 

The power supply cuts

The battery pack becomes exhausted. Replace the battery pack with a fully charged one

while operating.

 

(page 22).

 

 

 

The battery pack becomes

The ambient temperature is very low.

This owes to the battery characteristics and is not a

exhausted very quickly.

 

defect.

 

 

 

 

The battery pack is inadequately

Recharge the battery pack (page 22).

 

charged.

If the battery pack is soon exhausted even after you

 

 

charged it fully, it may comes to the end of its life.

 

 

Replace it with a new one.

 

 

 

 

Recording/Playback

 

 

 

 

Symptoms

Cause

Remedy

 

 

 

Recording does not start when you press the REC START/STOP button.

The power switch is set to OFF or

Set the power switch to CAMERA.

MEDIA.

 

 

 

The SxS memory card is write-

Release the write protection (page 30), or replace the

protected.

card with a non-protected SxS memory card.

 

 

The SxS memory card is full.

Replace the card with one having sufficient space.

 

 

The SxS memory card needs

Restore the memory card (page 33).

restoration.

 

Appendixes

Playback does not start

The power switch is set to OFF or

Set the power switch to MEDIA.

when you press the PLAY

CAMERA.

 

button.

 

 

 

 

The supplied IR Remote

Remote control operation is disabled. Enable remote control operation (page 28).

Commander does not

 

 

The battery of the IR Remote

Replace the battery with a new one.

work.

Commander is exhausted.

 

 

 

 

 

 

Audio recording is not

The AUDIO LEVEL (CH-1/CH-2)

Adjust the audio recording levels with the AUDIO

possible.

controls are set to the minimum level.

LEVEL (CH-1/CH-2) controls (page 55).

 

 

 

The recorded sound is

The audio level is too high.

Adjust the audio recording levels with the AUDIO

distorted.

 

LEVEL (CH-1/CH-2) controls (page 55), and record

 

 

again.

 

 

 

The recorded sound has a

The audio level is too low.

Adjust the audio recording levels with the AUDIO

high noise level.

 

LEVEL (CH-1/CH-2) controls (page 55), and record

 

 

again.

 

 

 

120Troubleshooting