Symptom

Possible Causes and Remedies

Cannot cancel a pay-per-view order via the Cancel Purchase menu option

YYou cannot cancel pay-per-view orders that you’ve watched or tuned to. Also, you can cancel only programs you’ve ordered using the DSS remote control. Call your program providers for details.

Program guide does not bring up the program you’ve chosen

YYou must press the button to select the program you’ve highlighted. Although the guide automatically tunes to stations you highlight in any of

the guides, you must press the button to complete your selection.

Cannot bring up the Station Index ( button)

YYou cannot bring up the Station Index while a program guide is displayed

or if a message such as, “Press to purchase” appears. Press the EXIT button to clear any on-screen displays. Also, try switching to another non- PPV station.

Cannot display favorite stations

Y You must set up your Favorite Station Guides before favorite stations can be

 

displayed. See page 51.

 

 

Ratings limit, spending limit, or pay-

Y Check locks and limits. Then check that the system is locked. See Chapter 5.

per-view lock not working properly

 

 

 

Cannot access locks or limits screens

Y The system must be unlocked before you can make changes to the locks and

 

limits. See Chapter 5.

 

 

Cannot lock or unlock the system

Y Make sure you’ve entered the correct passcode. If you’ve lost or forgotten

 

your passcode, call your program provider. See “Customer Support” on

 

page 2.

 

 

Alternate audio track is not available

Y Not all programs offer alternate audio tracks. See page 41.

 

 

Language of audio track is incorrect

Y Check default language setting. The program provider may not make

 

available all the languages displayed in the Set Default Language screen.

 

See page 53. Check alternate audio track setting. See page 41.

 

 

Cannot record DSS program on VCR

Y Check to make sure the VCR is connected correctly, and that the VCR is set

 

to receive the signal from the DSS receiver. See Chapter 3.

 

Y If you’re using the automatic timer to facilitate the recording of programs,

 

make sure the program you’re trying to record does not conflict with any

 

locks or limits that have been set. If you’re using the timer for PPV

 

programs, you must purchase these programs in advance, which may

 

require that you call your program provider to order the program.

 

Y Make sure you are not trying to record a pay-per-view program that is

 

copy-protected by Macrovision. Some pay-per-view programs are copy-

 

protected at the discretion of the copyright owner. Call your program

 

provider for details.

Main Menu, buttons 4 and 6, do not include the program categories that you want

YUse SELECT GUIDE to change the program category shown in button 4. Use SELECT LIST to change the program category shown in button 6. See page 33.

Access card problems

Y

Check that the card is inserted properly. See page 66.

 

Y

Call your program providers. See “Customer Support” on page 2.

 

 

 

84Appendix: Other Information