Sony STR-DE905G, STR-DE805G manual Troubleshooting, 46EN, Additional Information

Additional Information

Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer.

The TV set turns off when you turn on the receiver with the remote.

/Make sure that the TV set is off when you turn on the receiver with the remote.

When you select a program source from the FUNCTION SELECT menu, the selected program source turns off.

/The program source was turned on by a different remote. The program source needs to be turned on by the receiver or manually.

Some equipment does not turn off when you click on the ALL OFF button.

/The equipment was turned on by another remote commander. Turn off the equipment manually.

There’s no sound or only a very low-level sound is heard.

/Check that the speakers and components are connected securely.

/Make sure you selected the correct component.

/Make sure you set the SPEAKERS selector to ON.

/Click the icon if “MUTING” appears in the display.

/The protective device on the receiver has been activated because of a short circuit. (“PROTECTOR” flashes.) Turn off the receiver, eliminate the short-circuit problem and turn on the power again.

The left and right sounds are unbalanced or reversed.

/Check that the speakers and components are connected correctly and securely.

/Adjust the BALANCE control.

Severe hum or noise is heard.

/Check that the speakers and components are connected securely.

/Check that the connecting cords are away from a transformer or motor, and at least 3 meters away from a TV set or fluorescent light.

/Place your TV away from the audio components.

/Make sure you connect a ground wire to the antenna ground terminal.

/The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

No sound is heard from the center speaker.

/Select a PRO LOGIC or MOVIE (except Mono movie) sound field (see pages 30 and 31).

/Select the appropriate center mode (see page 32).

/Adjust the speaker volume appropriately (see page 32).

Recording cannot be made.

/Check that the components are connected correctly.

/Select the source component from the FUNCTION SELECT menu or with the function buttons.

No sound or only a very low-level sound is heard from the rear speakers.

/Turn on the sound field function.

/Select the appropriate center mode (see page 32).

/Adjust the speaker volume appropriately (see page 32).

/Make sure you turned on the sound field function.

Radio stations cannot be tuned in.

/Check that the antennas are connected securely. Adjust the antennas and connect an external antenna if necessary.

/The signal strength of the stations is too weak (when you tune in with automatic tuning). Use direct tuning.

/Make sure you set the tuning interval correctly (when you tune in AM stations with automatic tuning) (see page 48).

/No stations have been preset or the preset stations have been cleared (when you tune in with scanning preset stations). Preset the stations (see page 26).

46EN