Additional Information

Troubleshooting

If you experience any of the following difficulties while using the recorder, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, contact the Sony Customer Information Centre at

08705 111 999

(Monday-Friday from 9:00am to 6:00pm)

Picture breaks up

,Signal strength low.

,Check aerial installation.

TV programme pictures are distorted.

,Reorient or upgrade the TV aerial.

,Adjust the picture (see the TV’s instruction manual).

,Place the recorder and TV farther apart.

,Place the TV and any bunched aerial cables farther apart.

,The RF cable is connected to the AERIAL OUT jack on the recorder. Connect the cable to the AERIAL IN jack.

Power

The power does not turn on.

,Check that the mains lead is connected securely.

Tuner

The channel is not found or stored or missed.

,Make sure that your aerial is properly connected to the recorder.

,Confirm with your dealer that you are in an area that can receive a digital signal.

,Check your aerial installation.

Picture

There is no picture.

,Re-connect all connecting cords securely.

,The connecting cords are damaged.

,Check the connection to your TV (page 7).

,Switch the input selector on your TV (such as to “VCR”) so that the signal from the recorder appears on the TV screen.

,Check that Scart Setting in “Video and Audio Settings (Options)” setup is set to the appropriate item that conforms to your system (page 42).

,This recorder cannot record NTSC signals.

,A scrambled channel is selected.

Picture noise appears.

,Noise may appear in the pictures recorded on the HDD, which is due to the characteristics of HDD, and is not a malfunction.

TV channels cannot be changed.

,A timer recording started, which changed the channels.

,The Parental Lock is activated (page 40).

The picture from equipment connected to the recorder’s LINE 2 - VCR / STB input jack does not appear on the TV screen.

,Press the INPUT SELECT button on your remote to switch the recorder’s input to the LINE 2 - VCR / STB line to enable the VCR video signal to pass through the Hard Disk recorder.

The playback picture or TV programme from the equipment connected through the recorder is distorted.

,If the playback picture output from a DVD player, VCR, or tuner goes through your recorder before reaching your TV, the copy-protection signal applied to some programmes could affect picture quality. Disconnect the playback equipment in question and connect it directly to your TV.

The picture does not fill the screen.

,Set “TV Type” in “Video and Audio Settings (Options)” setup in accordance with the screen size of your TV (page 42).

The picture is black and white.

,Check that Scart Setting in “Video and Audio Settings (Options)” setup is set to the appropriate item that conforms to your system (page 42).

,If you are using a SCART cord, be sure to use one that is fully wired (21 pins).

Information Additional

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