Sony UP-DR100 Troubleshooting

Miscellaneous

Troubleshooting

Before submitting the product for repair, please recheck the following. If the unit still does not operate properly, contact your supplier or nearest Sony Service Center.

Problem	Cause and Remedy
Cannot load the paper	You may be trying to load the paper
	with the right and left sides reversed.
	tLoad the paper after matching the
	colors of the flange of the paper and
	the flange holder of the printer
	correctly. (page 11)
Cannot load the ink	You may be trying to load the spools of
ribbon	the ink ribbon wrongly.
	tLoad the ink ribbon after matching
	the colors of the spools of the ink
	ribbon and the spool holders of the
	printer correctly. (page 11)
NO PAPER is	The paper roll is not loaded correctly.
displayed even though	tLoad the paper correctly. (page 9)
paper roll is loaded.
NO RIBBON is	The ink ribbon is not loaded correctly.
displayed even though	tLoad the ink ribbon correctly.
the ink ribbon is	(page 9)
loaded.

The image is printed out of place on the paper.

The paper is loaded at an angle. Try to eject several sheets of paper by keeping the FEED button pressed for more than one second after loading.

tEjecting the paper by pressing the FEED button helps to put the remaining paper in the correct position. (page 12)

Paper is left even	This is not a malfunction. Extra sheets
though PAPER END	of paper are provided with each roll of
is displayed.	paper.
	tRemove the remaining paper and
	load a new ink ribbon and paper
	roll. (page 9)
Ink ribbon is left even	This is not a malfunction. Extra ink
though RIBBON END	ribbon is provided.
is displayed.	tRemove the remaining ink ribbon
	and load a new ink ribbon and paper
	roll. (page 9)
HEAD IN COOLING	The filter may be dirty.
is displayed	tClean the filter. (page 22)
frequently.
A vertical white stripe	Dust may have accumulated on the
appears on the	thermal head.
printout.	tClean the thermal head elements
	with a soft dry cloth. (page 23)

26 Troubleshooting