Miscellaneous

Troubleshooting

Before submitting the product for repair, please recheck the following. If the unit still does not operate properly, contact your supplier or nearest Sony Service Center.

Problem

Cause and Remedy

Cannot load the paper

You may be trying to load the paper

 

with the right and left sides reversed.

 

tLoad the paper after matching the

 

colors of the flange of the paper and

 

the flange holder of the printer

 

correctly. (page 11)

 

 

Cannot load the ink

You may be trying to load the spools of

ribbon

the ink ribbon wrongly.

 

tLoad the ink ribbon after matching

 

the colors of the spools of the ink

 

ribbon and the spool holders of the

 

printer correctly. (page 11)

 

 

NO PAPER is

The paper roll is not loaded correctly.

displayed even though

tLoad the paper correctly. (page 9)

paper roll is loaded.

 

 

 

NO RIBBON is

The ink ribbon is not loaded correctly.

displayed even though

tLoad the ink ribbon correctly.

the ink ribbon is

(page 9)

loaded.

 

The image is printed out of place on the paper.

The paper is loaded at an angle. Try to eject several sheets of paper by keeping the FEED button pressed for more than one second after loading.

tEjecting the paper by pressing the FEED button helps to put the remaining paper in the correct position. (page 12)

Paper is left even

This is not a malfunction. Extra sheets

though PAPER END

of paper are provided with each roll of

is displayed.

paper.

 

tRemove the remaining paper and

 

load a new ink ribbon and paper

 

roll. (page 9)

 

 

Ink ribbon is left even

This is not a malfunction. Extra ink

though RIBBON END

ribbon is provided.

is displayed.

tRemove the remaining ink ribbon

 

and load a new ink ribbon and paper

 

roll. (page 9)

 

 

HEAD IN COOLING

The filter may be dirty.

is displayed

tClean the filter. (page 22)

frequently.

 

 

 

A vertical white stripe

Dust may have accumulated on the

appears on the

thermal head.

printout.

tClean the thermal head elements

 

with a soft dry cloth. (page 23)

 

 

26 Troubleshooting