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Troubleshooting
CDs and DVDs

Why does my computer freeze when I try to read a disc?

The disc your computer is trying to read may be dirty or damaged. Follow these steps:
1Restart the computer by clicking Start, Turn Off Computer, and Restart.
2Eject the disc from the optical disc drive.
3Examine the disc for dirt or damage. If the disc is dirty, see On Handling Discs (page 143) for instructio ns on how to clean it.

What should I do if the drive tray won't open?

❑Make sure the computer is on.
❑Press the drive eject button on the optical disc drive.
❑If the drive eject button does not work, click Start and then My Computer. Right click the optical disc drive icon, and select
Eject from the shortcut menu.
❑If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole near the drive
eject button.
❑Try restarting your computer.