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Troubleshooting
Why do file transmission and reception fail?
When transmitting a file with the Bluetooth File Forwarding Wizard, the receiving device must be set beforehand to receive incoming transmissions.
To set a device to receive incoming transmissions
1Start the computer and turn on the Bluetooth device.
2Click Start, point to All programs, Accessories, and Communications, then click Bluetooth File Forwarding Wizard.
3Click Next, select the check box next to Receive files, and click Next again.
What should I do if the message requesting authentication appears?
The target Bluetooth enabled device is requesting connection authentication. Mutual authentication is required to enable Bluetooth communications with this device.
Why can't I connect to service supported by the target Bluetooth device?
Connection is only possible for services also supported by the computer equipped with the Bluetooth functionality. For more details, refer to the Bluetooth Device Help in Windows XP and/or the operating instructions or electronic manual for the targeted Bluetooth device.
Why can't I exchange business card data with a cellular phone?
The business card exchange function is not supported.
Can I use a device equipped with Bluetooth technology on airplanes?
With Bluetooth technology, your computer transmits a radio frequency of 2.4 GHz. Sensitive locations, such as hospitals and airplanes, may have restrictions on the use of Bluetooth devices, due to radio interference. Check with facility staff to verify that use of the Bluetooth feature on your computer is permitted.