Troubleshooting | Sony VGN S400 Series, VGN-T300 Series guide

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Troubleshooting

Why doesn't the computer start or the power button does not work when the battery indicator is flashing?

❑This symptom could be due to the battery pack not being installed properly. To resolve this symptom, switch off the computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing the Battery Pack (page 25).

❑If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, visit the Sony online support Web site.

Why does a window appear to notify of incompatibility of the battery pack and an operating mode shift to Hibernate?

❑This symptom could be due to the battery pack not being installed properly. To resolve this symptom, switch off the computer and remove the battery pack. Then install the battery pack to the computer again. For details, see Installing the Battery Pack (page 25).

❑If the symptom persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony Service Center. To find the nearest center or agent, visit the Sony online support Web site.

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Sony VGN S400 Series, VGN-T300 Series manual Troubleshooting

Contents

User Guide Contents 101 137 182 Documentation Printed Documentation Non-printed Documentation Ergonomic Considerations Before Use Getting Started Locating Controls and Ports VGN-S400 Series models Getting Started Back Right Left Bottom VGN-T300 Series models Getting Started DC In port Battery connector Right High speed and high capacity capabilities Port replicator connector Release latch Air vent About the Indicator Lights Indicator Functions Using the AC Adapter Connecting a Power SourceTo use the AC adapter Installing the Battery Pack Using the Battery PackTo install the battery pack VGN-T300 Series models Charging the Battery Pack To charge the battery pack Getting Started Removing the Battery Pack To remove the battery pack VGN-T300 Series models Shutting Down Your Computer Safely To shut down your computer Using Your Vaio Computer Using the Keyboard Combinations/Feature Functions Combinations and Functions with the Fn Key Some functions are not available until Windows is launched Using the Touch Pad Action Description Using Special-function Buttons Special-function button Special-function button Functions Using the Optical Disc Drive To insert a disc Using Your Vaio Computer Reading and Writing CDs and DVDs Optical disc drive Plays Records to Using Your Vaio Computer Using Your Vaio Computer Playing CDs To play an audio CD Click Start and then My Computer Copying Files to CDsTo copy files to a CD-RW or CD-R CD Writing Tasks box, click Write these files to CD To play a DVD Playing DVDsCopying Files to DVDs on Selected Models Only To copy files to a DVD-R or DVD-RW Inserting a PC Card Using PC CardsTo insert a PC Card VGN-T300 Series models Using Your Vaio Computer To remove a PC Card Removing a PC CardStop a Hardware Device window appears Using Your Vaio Computer Using the Memory Stick Media Write-protecting a Memory Stick Media Inserting a Memory Stick Media Viewing the Contents Removing a Memory Stick Media Formatting a Memory Stick MediaTo format a Memory Stick media To set up a dial-up connection to the Internet Using the InternetSetting Up a Dial-up Internet Connection To connect a telephone cable Users in USA VGN-T300 Series models Using Wireless LAN WlanVGN-S400 Series models Using Your Vaio Computer Communicating without an Access Point Ad-hoc To communicate without an Access Point ad-hoc Enter exactly the same Network key again, for confirmation To disconnect from a computer-to-computer ad-hoc network Communicating with an Access Point Infrastructure To connect to a wireless network To disconnect from a wireless network Wireless LAN Channel Selection With an Access Point Infrastructure Using the Bluetooth Functionality on Selected Models Only To connect to a Bluetooth device Using Your Vaio Computer Bluetooth Security Communicating with Another Bluetooth Device To communicate with another Bluetooth device To transfer data from or to another Bluetooth device To connect to a network with Bluetooth device Stopping the Bluetooth Connection Using Peripheral Devices Connecting a Port Replicator Locating Ports on the Port Replicator Port replicator for VGN-T300 Series models Attaching Your Computer to the Port Replicator To attach your computer to the port replicator Using Peripheral Devices VGN-T300 Series models Using Peripheral Devices Disconnecting Your Computer from the Port Replicator To disconnect your computer from the port replicator VGN-T300 Series models Connecting External Speakers To connect external speakers Connecting an External Display Connecting a Computer Display To connect a computer display Connecting a Multimedia Computer Display To connect a multimedia computer display Connecting a Projector To connect a projector Selecting Display Modes To select a display Click Graphic Properties Models with the Nvidia video controller Using the Multiple Monitors Function Point to Graphics Options and click Graphics Properties To select the Multiple Monitors modeClick Extended Desktop Click Display Select the Settings tab Connecting an External Microphone To connect an external microphone Connecting a USB Mouse Connecting a Universal Serial Bus USB DeviceTo connect a USB mouse Connecting a USB Floppy Disk Drive To connect a USB floppy disk drive Disconnecting a USB floppy disk drive To disconnect a USB floppy disk drive Connecting a Printer Using the USB Port Connecting a PrinterTo connect a printer using the USB port Connecting a Printer Using the Printer Port To connect a printer using the printer port Connecting an i.LINK Device Connecting a Digital Video Camera Recorder To connect a digital video camera recorder Connecting to a Network LAN 102 Using Peripheral Devices Customizing Your Vaio Computer To add the password Setting the PasswordAdding the Password Select Password When Power on under Security Changing/Removing the Password To change or remove the password Setting Up Your Computer with Vaio Control Center To use Vaio Control Center 107 Customizing Your Vaio Computer Changing the Performance Setting on Selected Models Only To activate the change, you must restart your computer Using the Power Saving Modes Using Normal Mode To return to Normal mode Using Standby ModeTo activate Standby mode Click Start and then Turn Off Computer Click Stand By To change the Standby mode settings To activate Hibernate mode Using Hibernate ModeClick Start and then Turn Off Computer 113 Customizing Your Vaio Computer Managing Power with Vaio Power Management To restore the default settings Activating Vaio Power ManagementTo activate Vaio Power Management Click Reset by default Activating Vaio Power Management Power Schemes To activate a Vaio Power Management power scheme 117 Customizing Your Vaio Computer To change the power scheme Vaio Power Management ViewerTo start Vaio Power Management Viewer Click on the Vaio Power Management tab Upgrading Your Vaio Computer Adding and Removing Memory 121 Upgrading Your Vaio Computer Removing and Installing a Memory Module 123 Upgrading Your Vaio Computer 124 Upgrading Your Vaio Computer 125 Upgrading Your Vaio Computer 126 Upgrading Your Vaio Computer 127 Upgrading Your Vaio Computer Close the module cover and then tighten the screws 129 Upgrading Your Vaio Computer Reinstall the battery pack and turn on the computer To change or add a memory module 132 Upgrading Your Vaio Computer 133 Upgrading Your Vaio Computer 134 Upgrading Your Vaio Computer 135 Upgrading Your Vaio Computer Viewing the Amount of Memory To view the amount of memory Precautions On Handling the LCD Screen On Using the Power Source On Handling Your Computer 141 Precautions On Handling Floppy Disks On Handling Discs On Using the Battery Pack On Using Headphones On Handling Memory Stick Media On Handling the Hard Disk To avoid damaging your hard disk Microphone Networking Bluetooth Technology CDs and DVDsSystem Security Touch Pad Computer What should I do if my computer wont start? Load Optimal Defaults window appears Save configuration changes and exit setup window appears If nothing still appears on your screen after a while Message Load factory default values appears 152 Troubleshooting To restore the computer to normal operating stability Why wont my computer enter Standby or Hibernate mode?Windows Task Manager or Windows Security window appears 154 Troubleshooting Why dont my changes appear on the computer screen LCD? Why is the sound of my computers fan so loud?To lower the CPU speed using the power schemes What should I do if I cannot remember the password? To use your computer as a Vaio Media server Why does it take time before my computer starts?Deselect the Upnp Port 1900 Block Rule check box To use the Automatic Updates feature System Security To visit the Windows Updates web site How do I keep my preinstalled antivirus software updated?To download and install the latest security update Battery Why doesnt my computer enter Hibernate mode? Why doesnt my modem work? Internet Why is my modem connection slow? Why cant I access the Internet? Networking How do I avoid data transfer interruptions? Why is the data transfer speed slow?What are channels? Why cant my computer discover other Bluetooth devices? Bluetooth TechnologyWhy cant other Bluetooth devices discover my computer? Click Printers and Other Hardware Click Bluetooth Devices 167 Troubleshooting Why cant other Bluetooth devices connect to my computer? Why is my Bluetooth connection slow? Why do file transmission and reception fail? To set a device to receive incoming transmissions CDs and DVDs Why does my computer freeze when I try to read a disc?What should I do if the drive tray wont open? Click System System Properties window appears What should I do if I cannot write to CD? What should I do if the screen does not display a video? Why did the computer screen LCD go blank?Display What should I do if the screen is dark? What should I do if the brightness of the screen changes? To save this preference for the brightness Click to cancel the Enable bidirectional support check box Why cant I print a document?Printing Why doesnt my microphone work? Microphone Mouse What should I do if the computer doesnt recognize the mouse? Why cant I hear sound from my speakers? Why wont my speakers work?Speakers Touch Pad What should I do if the touch pad does not work? How do I change the left and right button assignments? Keyboard What should I do if the keyboard configuration is wrong?Click Date, Time, Language and Regional Options Why is the drive unable to write data to a floppy disk? Floppy Disks Why cant I insert my PC Card? Why doesnt my PC Card work?Why doesnt my computer recognize attached devices? PC Cards Why cant I use the DV camera recorder? Audio/Video Why cant I save music files onto my Memory Stick media? Why cant I open my image files?Memory Stick Media Peripherals What should I do if I cannot connect a USB device? Support Options Sony Support Information For users in Latin American countries or areas Customer Information Center 190 Support Options America Online Broadband or Dial-Up Program Support InformationAdobe Photoshop Elements, Photoshop Album, Premiere, Reader AOL Instant Messenger Click to DVD DVgate Plus Google Toolbar MoodLogic Norton Internet Security Netscape Internet ServicePictureGear Studio Quicken New User Edition Quattro ProRecordNow SonicStage SonicStage Mastering Studio SpySubtract Vaio Action SetupVaio Control Center Vaio Edit Components Vaio Media Vaio Update Vaio Wireless Utility WinDVD for Vaio Vaio ZoneWordPerfect