Troubleshooting

Troubleshooting

I have problems with memory capacity or the phone working slowly

Possible cause: The phone memory is full or the memory contents are not properly organized.

Solution: Restart your phone every day to free memory and increase the capacity of your phone.

You also have the option to do a Master reset. Some of your personal data and settings you have made will be lost when doing this. %78 Master reset.

No battery icon appears when I start charging the phone

Possible cause: The battery is empty or has not been used for a long time.

Solution: It may take up to 30 minutes before the battery icon appears on the screen.

Some menu options appear in grey

Possible cause: Grey text indicates a function that is temporarily unavailable. A service is not activated or your subscription does not support the function.

Solution: Contact your network operator.

Possible cause: Since you cannot send themes, pictures and sounds that are copyright-protected, the Send menu is sometimes unavailable.

I do not understand the language in menus

Possible cause: The wrong language is set in the phone.

Solution: Change the language, %14 Phone language.

I cannot turn on the phone

Possible cause: The battery is discharged.

Solution: Recharge the battery, %11 To charge the battery.

Solution: Make sure you attached the charger correctly. Turn the phone on with the charger attached. If the phone starts, restart the phone with no charger attached.

I cannot charge the phone or battery capacity is low

Possible cause: The charger is not properly connected to the phone.

Solution: Make sure that the charger connector clicks properly into place when connected. The battery icon flashes when charging is in progress, and stops when the battery is fully charged, %11 To charge the battery.

Possible cause: The battery connection is bad.

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