Troubleshooting

Try these troubleshooting tips before making a service call. They may save time and money.

Washer Symptom

 

Possible Cause/Solution

 

 

 

Won’t Fill

Make sure power cord is plugged all the way into the electrical outlet.

 

• Make sure hot and cold water faucets are turned on.

 

• Make sure that the fill hoses are not kinked or twisted.

 

Press START keypad.

 

• Make sure that the controls are properly set.

 

• Make sure that the loading door is closed tightly.

 

• Check the laundry room fuse or circuit breaker.

 

• Clean the screens in the water mixing valve and the filter screens located at the faucet end

 

 

of the fill hoses.

 

 

 

Won’t Start

Make sure loading door is closed tightly.

 

Press START keypad.

 

• Make sure power cord is plugged all the way into the electrical outlet.

 

• Check the laundry room fuse or circuit breaker.

 

• Insert coin(s) or card.

 

• Make sure door latch is properly adjusted relative to door lock.

 

 

 

Won’t Spin/Tumble

Make sure loading door is closed tightly.

 

Press START keypad.

 

• Make sure power cord is plugged all the way into the electrical outlet.

 

• Make sure controls are properly set.

 

• Check the laundry room fuse or circuit breaker.

 

• Broken drive belt. Call the service person.

 

• Foreign object trap in pump may be clogged. Clean the trap. Refer to

 

 

Maintenance section.

 

 

 

Stops/Pauses During

Pauses are part of the washer’s normal operation.

Cycle

Wash load may be unbalanced. Washer will stop and then restart spin automatically.

 

• Check the laundry room fuse or circuit breaker.

 

 

 

Won’t Drain

Make sure drain hose is not kinked or twisted.

 

• Make sure drain hose is not clogged.

 

• Make sure drain receptacle is not clogged.

 

• Refer to the Installation section to make sure that the drain hose has been properly

 

 

installed.

 

• Foreign object trap in pump may be clogged. Clean the trap. Refer to Maintenance

 

 

section.

 

 

 

Water Leaks

Check that fill hoses are properly installed on the faucets and the washer’s water mixing

 

 

valve.

 

• Check the condition of the fill hoses. Replace fill hoses every five years.

 

• Check the condition of the rubber door gasket for tears or holes.

 

• Make sure drain receptacle is not clogged.

 

Check building plumbing.

 

• Laundry load may be oversudsing or overloaded. Make sure you are using low-sudsing,

 

 

high efficiency (HE) detergent and proper load sizes.

 

• Make sure outside perimeter of the door glass where seal contacts glass is clean.

 

 

 

Too Many Soap Suds

Laundry load may be oversudsing. Make sure you are using low sudsing, high efficiency

 

 

(HE) detergent.

 

• Make sure you are using the amount of detergent recommended on the detergent’s label.

 

 

If using non-HE detergent, use only 1/2 of the detergent manufacturer’s recommended

 

 

amount.

 

• Laundry load may be overloaded. Make sure you are using proper load sizes.

 

 

 

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