Getting Help, Reaching Sprint Customer Service | Sprint Nextel K1M

Getting Help

Visit www.sprint.com

You can go online to:

Access your account information.

Check your minutes used (depending on your Sprint PCS service plan).

View and pay your bill.

Make your life easier by enrolling in Sprint PCS online billing and automatic payment.

Purchase accessories.

Shop for the latest phones.

View other Sprint PCS service plans and options.

Learn more about the Sprint Power Vision Network and other great products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

Dial *2Son your phone.

Sign on to your account at www.sprint.com.

Call us toll-free at 1-888-211-4PCS (4727).

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint PCS account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

6Section 1A: Setting Up Service

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Sprint Nextel K1M manual Getting Help, Reaching Sprint Customer Service, Receiving Automated Invoicing Information

Contents

Phone User Guide Motokrzrtm K1m by Motorola Software Copyright Notice Table of Contents 2G. Using the Phone’s Calendar and Tools 2C. Setting Your Phone’s Security2F. Using Contacts 2H. Using Your Phone’s Voice Services 2K. Using the Built-in Media Player 2I. Using the microSD Card2J. Using the Built-in Camera 2L. Using Bluetooth 4A. Important Safety Information 4B. Motorola’s Warranty Welcome to Sprint Welcome and thank you for choosing Sprint Phone IntroductionGuide Want to keep track of your minutes? Iii Your Phone’s Menu Contacts On Demand Pictures & Video Music Media Player Settings Vii Viii Time and Date Incoming Calls Auto Answer Voice Guide Page Getting Started Setting Up Service Setting Up ServiceThis Section Determining If Your Phone Is Already Activated Setting Up ServiceUnlocking Your Phone To unlock your phone, follow these easy steps Setting Up Your Voicemail To set up your voicemail Sprint Power Vision Password Sprint PCS Account PasswordsAccount Password Voicemail Password 888-211-4PCS Getting Help Reaching Sprint Customer ServiceReceiving Automated Invoicing Information To access Operator Services Sprint PCS Operator ServicesTo access automated invoicing information SprintPage Using Your Phone Phone Basics Phone Basics Front View of Your Phone Your PhonePhone Basics Earpiece Display Screen Softkeys Speaker Back Key Talk Power/End Menu/OKInside View of Your Phone Microphone Key Functions Phone Basics Viewing the Display Screen Phone Basics Features of Your Phone Phone Basics Accessories Turning Your Phone Off Turning Your Phone On and OffTurning Your Phone On To turn your phone on Using Your Phone’s Battery and Charger Battery Capacity Battery Use and Maintenance Installing the BatteryTo install the Li-Ion battery Phone Basics Removing the Battery Charging the BatteryTo remove your battery Using the Charger To use the charger provided with your phone Selecting Menu Items For example, if you want to see your volume settingsNavigating Through Phone Menus Help Making and Answering Calls To make a call using your keypadDisplaying Your Phone Number Making Calls Dialing Options Answering Calls Answering a Roam Call With Call Guard EnabledTo answer an incoming call Calling Emergency Numbers To disconnect a call when you are finishedMissed Call Notification Ending a Call To exit Emergency mode To select Emergency mode options In-Call Options Enhanced 911 E911 Information End-of-Call Options Saving a Phone Number To save a number from standby modeDialing and Saving Phone Numbers With Pauses Plus + Code Dialing To make a call using Plus Code DialingTo dial or save phone numbers with pauses Dialing From Contacts Abbreviated DialingTo dial directly from a Contacts entry For Speed Dial locations 10-99 Two-Touch Dialing Using Speed DialingFor Speed Dial locations 2-9 One-Touch Dialing For Speed Dial locations 100-999 Three-Touch Dialing To change the character input mode Selecting a Character Input ModeEntering Text Entering Characters Using Predictive English Text Input To enter a word using Predictive English Text Input To add a word to the Predictive English Text Input database Entering Characters Using Multi-Tap ModeAdding a Word to the Predictive English Database To enter characters by tapping the keypad Characters scroll in the following order Entering Numbers and SymbolsTo enter symbols To enter numbers Controlling Your Phone’s Settings Controlling Your Phone’s Settings Selecting Ringer Types for Voice Calls Sound SettingsRinger Types To select a ringer type for voice calls To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsSelecting Ringer Types for Calendar and Alarm Selecting Ringer Types for Messages Alert Notification To enable or disable alert soundsSelect M Settings Sounds Key Tone Key Tones To activate Silence All Silence AllTo deactivate Silence All Changing the Text Greeting Display SettingsTo change the backlight setting Changing the Backlight Time Length Changing the Clock Display Press M Settings Display Foregrounds Clock TypeChanging the Phone’s Menu Style To select the display screen’s menu style To change additional display settings Changing Other Display SettingsPress M Settings Display Location Settings To enable your phone’s Location feature Setting Incoming Text Message Notification Messaging SettingsSetting Message Alerts SMS Text Messages To add a signature to each sent message Auto-Signing for Text MessagesAutomatically Adding a Callback Number To add a callback number to each sent message To edit or delete a preset message Managing Preset MessagesTo add a new preset message To set your SMS Voice messages to play in speakerphone Press M Messaging Settings Voice SMSSMS Voice Messages To assign a name to your SMS Voice messages Press M Settings Others Airplane Mode Airplane ModeTo set your phone to Airplane Mode No Service To turn TTY Mode on or off TTY Use With Sprint PCS ServicePress M Settings Others TTY Emergency Calling To set call answer mode Phone Setup OptionsCall Answer Mode Shortcuts To set special options to making dialing easier Calling OptionsDisplay Language To assign a language for the phone’s display Voice Guide Press M Settings Others Voice GuideTo set your Voice Guide options Setting Your Phone’s Security Phone Security Select M Settings Security Accessing the Security MenuTo access the Security menu Setting Your Phone’s Security Locking Your Phone Using Your Phone’s Lock FeatureChanging the Lock Code To enable or disable KeyGuard Calling in Lock ModeTo place an outgoing call in lock mode Press M Settings KeyGuard To add or change a special number Using Special NumbersSelect Special Numbers Limiting Use of Your Phone Limiting Access to ContactsTo limit access to your Contacts Select Limit Use Lock Contacts To limit access to the Web Limiting Web AccessLimiting Access to Pictures & Videos To limit access to your pictures and videos To limit outgoing calls Limiting Outgoing CallsLimiting Incoming Calls To limit incoming calls To reset your phone Resetting Your PhoneSelect Erase Contacts or Erase My Content Erasing Data To change your Net Guard settings Enabling and Disabling Sprint Power Vision ServicesTo enable or disable Sprint Power Vision services Press M Settings Power Vision Net Guard On or Off Update Vision Profile To update your profile Controlling Your Roaming Experience Controlling Your Roaming Experience Roaming on Other Digital Networks Understanding RoamingRecognizing the Roaming Icon Roaming Checking for Voicemail Messages While Roaming To check your voicemail while roaming To set your phone’s roam mode Setting Your Phone’s Roam ModeSet Mode Press M Settings Roaming Set Mode To turn Call Guard on or off Using Call GuardPress M Settings Roaming Call Guard To place roaming calls with Call Guard on Press M Settings Roaming Data Roam Guard Using Data Roam GuardTo turn Data Roam Guard on or off Managing Call History Managing Call History To view a Call History entry Viewing HistoryCall History Press M Call History Making a Phone Call From Call History Call History OptionsTo place a phone call from Call History To save a phone number from Call History Saving a Phone Number From Call HistoryPrepending a Phone Number From Call History To prepend a phone number from Call History Erasing Call History To erase Call History Using Contacts Contacts Using Contacts About Contacts To find Contacts entries by name Finding Contacts EntriesFinding Names Press M Contacts Find Name Press M Contacts Speed Dial #s Creating a Contacts EntryFinding Speed Dial Numbers To add a new Contacts entry Changing Speed Dial Numbers Adding a Phone Number to a Contacts EntryTo add a phone number to an entry To assign a ringer or picture to an entry Assigning a Ringer or Picture to an EntryTo reassign a speed dial number to another phone number Select Add Picture or Assign Ringer To assign an email address or Web address to an entry Assigning an Email Address or Web AddressAssigning a Memo To assign a Memo to an entry To edit a Contacts entry Managing Your ContactsEditing a Contacts Entry To view your Groups Press M Contacts Manage Contacts Add Distribution List Working With Distribution ListsTo create a Distribution List To view a Distribution List To delete all the Contacts entries stored in your phone Deleting All ContactsViewing Memory Status Press M Contacts Manage Contacts Delete All Contacts Press M Contacts Services Dialing Sprint ServicesTo dial a service from your Contacts To dial a service from standby mode using your keypad Using Your Phone’s Calendar Using Your Phone’s Tools Using the Phone’s Calendar and ToolsUsing the Phone’s Calendar and Tools Tools Using Your Phone’s CalendarAdding an Event to the Calendar To add an event Viewing Events Event AlertsEvent Alert Menu To view your scheduled events Going to Today’s Date Changing to Weekly ViewErasing an Event To delete events scheduled before a specific time and date Erasing Old EventsErasing All Events To delete all scheduled events Using the Alarm Clock Using Your Phone’s ToolsTo use the alarm clock To use the calculator Using the CalculatorUsing the World Clock To view the time in over 50 different locations Voice Services 101 Calling Contacts Entries Using Call Name or #Using Your Phone’s Voice Services To place a phone call to a Contacts entry To call a number that is not stored in your Contacts Using Send Voice SMS Name or #Calling Phone Numbers Digit Dialing To send an SMS Voice message Using Send Text Name or # To launch Text Messaging and address a message To launch Picture Mail and address a message Using Send Picture Name or #105 To enable or disable Choice Lists Setting Up Voice RecognitionUsing Choice Lists Sensitivity To adapt Digit Dial to your voice To adjust the Sensitivity settingAdapting Digit Dial 107 Customizing Audio Prompts Select Settings SoundTo turn audio prompts on or off Select Sound Name Settings Speed or Volume Adjusting Audio Prompt Speed and VolumeTo adjust the speed or volume of name playback 109 Working With Voice Recognition Using Go To AppTo open an application or menu using Voice Recognition Lookup Name To see and hear status information Using Check Item111 To create a new Voice Record Voice RecordsRecording Voice Records Press M Tools Voice Records To play the Voice Records you have recorded Changing Voice Record SettingsPlaying Voice Records To change your Voice Record maximum length and tone Using Other Voice Record Options To rename, set as ringer, or delete a Voice Record MicroSD Card Using the microSD Card115 Using the microSD Card Using Your Phone’s microSD Card and AdapterInserting the microSD Card To insert the microSD card into your phone 117 Removing the microSD Card Viewing the microSD Card IndicatorTo remove the microSD card from your phone To remove the microSD card from the microSD adapter Using the microSD AdapterTo insert the microSD card into the microSD adapter To transfer data from your microSD card to your PC Using the microSD Card To format your microSD card Working With the microSD CardFormatting the microSD Card Select Format External Memory. a warning will be displayed Using the Built-in Camera Using the Built-in Camera To take a picture Taking PicturesCamera Press M Pictures & Video Camera After Picture Options Camera Options To begin the Self Timer Setting the Self Timer125 Using the Zoom To use the zoom My Picture Options Storing PicturesMy Pictures To view the pictures stored My Pictures Using the Built-in Camera Select Move to External Memory and then press M Storing Pictures In Your microSD CardTo save a picture to the microSD card 129 To record a video Shooting VideosAfter Video Options Select M Pictures & Video Camcorder Camcorder Options 131 My Videos Storing Your VideosTo view the videos stored in My Videos My Videos Options 133 To save a video to the microSD card Storing Videos in Your microSD CardPlaying Video Clips Stored in Your microSD card To play a video clip stored in your microSD card To send pictures from My Pictures Sending Pictures and VideosSending Pictures From My Pictures Select Send to recipients and press M To send videos from My Videos Sending Videos From My VideosSending Pictures and Videos From Messaging To send pictures and videos from the Messaging menu 137 To create your Sprint PCS Picture Mail password Using Sprint PCS Picture MailCreating Your Sprint PCS Picture Mail Password Select M Pictures & Video Online Albums To visit the Sprint PCS Picture Mail Web site Visiting the Sprint PCS Picture Mail Web SiteUploading Pictures and Videos To upload pictures or videos directly from your phone Working With Pictures Stored Online Viewing Pictures and VideosSending Pictures and Videos Managing Pictures Downloading Pictures and Videos to Your Phone 141 To send an album from the Sprint PCS Picture Mail Web site Sharing AlbumsSelect Share Album name Media Player Using the Built-in Media Player143 Using the Built-in Media Player Your Multimedia Channel Options To access your media player and channel listings 145 To select and play a media clip Playing a Video or Audio ClipSelect M Media Player Are the videos that Im viewing live videos? Multimedia FAQs147 Channel 07, just press How can I cancel service if I decide I dont want it? 149 Using Bluetooth Using Bluetooth Using Bluetooth Turning Bluetooth On and OffBluetooth Status Indicators To turn Bluetooth on or off To change the default Bluetooth name Setting Up Your BluetoothYour Phone’s Bluetooth Name Select M Bluetooth Find Me Paired Devices To pair your phone with another Bluetooth deviceSelect M Bluetooth Handsfree 153 Press M Bluetooth Find Me Waiting for PairingYour Phone’s Bluetooth Address To view your phone’s Bluetooth address Sprint PCS Service Features Sprint PCS Service Features The Basics Sprint PCS Service Features The Basics Sprint PCS Service Using VoicemailSetting Up Your Voicemail Voicemail Notification Sending an Incoming Call to Voicemail Using One-Touch Message AccessUsing Another Phone to Access Messages Retrieving Your Voicemail Messages Setting Up Group Lists Using Expert ModeVoicemail Options Voicemail-to-Voicemail Message Reply Sprint PCS CallbackVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt Request Clearing the Message IconExtended Absence Greeting Voicemail Menu Key To compose an SMS Text message Using SMS Text MessagingSending a Text Message 163 Text Messaging Inbox Using Preset MessagesReplying to SMS Text Messages To reply to an SMS Text message To activate SMS Voice messages Using SMS Voice MessagingActivating SMS Voice Messaging 165 To play an SMS Voice message from the main menu Playing an SMS Voice MessageComposing SMS Voice Messages To compose an SMS Voice message Select Voice SMS Replying to SMS Voice MessagesTo reply to an SMS Voice message 167 Responding to Call Waiting Using Caller IDTo switch back to the first caller To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call169 To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding Voice Command Sprint PCS Voice Command171 Sprint PCS Voice Command Getting Started With Sprint PCS Voice CommandIt’s Easy to Get Started Creating Your Own Address Book 173 Making a Call With Sprint PCS Voice Command To make a call with Sprint PCS Voice Command To access information using Sprint PCS Voice Command Getting Information With Sprint PCS Voice Command175 Sprint PCS Voice Command Safety and Warranty Information Important Safety Information Important Safety Information Important Safety Information General Precautions179 Exposure to Radio Frequency RF Energy Safety and General InformationOperational Precautions External Antenna Care Product Operation Follow Instructions to Avoid Interference ProblemsRF Energy Interference/Compatibility 181 Hearing Aids Driving PrecautionsPacemakers Other Medical Devices Potentially Explosive Atmospheres Operational WarningsAutomobile Air Bags Damaged Products Choking Hazards Repetitive Motion Glass PartsSeizures/Blackouts 185 Hearing Aid Compatibility Battery Tips 187 032375o Specific Absorption Rate Data 189 Important Safety Information Product Registration Information From the World Health Organization191 Phone Guide Proprietary Notice Owner’s RecordExport Law Assurances Wireless The New Recyclable 193 Smart Practices While Driving Drive Safe, Call SmartSM 195 Motorola’s Warranty Motorola’s Warranty Warranty Warranty What Does this Warranty Cover?Products and Accessories Products Covered Length of Coverage Exclusions Exclusions Software199 Who Is Covered? What Will Motorola Do? How to Obtain Warranty Service or Other Information 201 What Other Limitations Are There? Service and Repairs 203 204 Index Index Taking Pictures Index