SECTION 4
TROUBLESHOOTING
4.1 ERROR CODES
When the freezer experiences a problem, one of the following error codes will be displayed on the control panel. Each error code directs you to the system location of the malfunction.
ERROR CODE MALFUNCTION
1Soft
2High Torque
3Extended Run Time
4Clean
5Barrel Sensor
6Hopper Sensor
7Drive Motor
8Cab Sensor
9High Pressure Cutout
10 Auxiliary Sensor
11 Low Temperature
To return the freezer to normal operation, any error caus- ing condition must be corrected and the Freezing Cylinder
4.2TROUBLESHOOTING
Error Code 1 - Soft Error
The Soft Error (E1) is an internal control board error that is logged for future analysis. The refrigeration is never stopped and the freezer will continue to operate normally.
Error Code 2 - High Torque
If the control panel displays a High Torque Error (E2), the controller has sensed that the drive motor is running at 125% of the preset CutOut amp setting for 10 or more seconds. This may be due to the product consistency adjustment being set too high. Place the Main Power
Error Code 3 - Run Time
The Run Time Error (E3) occurs when the compressor runs continuously for 30 minutes without the product reaching consistency in “Serve Mode” or if the product does not reach proper temperature in “Sleep 2 Mode”. This error is generally caused by very low mix levels in the freezer’s mix container or from product breakdown. Another common cause results from a restriction preventing mix from entering the freezing cylinder. Check the mix in the hopper. If the level mix is low, add mix. If there is a possibility that the mix is broken down, clean and sanitize the freezer and replace the mix with fresh product.
Ice crystals in the hopper can clog the mix inlet system and prevent mix from entering the freezing cylinder. Thoroughly thaw mix per manufacturer’s recommendations. To check for ice crystals, pour a small amount of product in the hopper through a clean and sanitized sieve or strainer. If ice crystals are in the mix, check the temperature of the
The Run Time Error may also occur if airflow within the freezer has reduced or stopped. Check the sides and top of the freezer for anything that would restrict airflow.
If the error persists after attempting to clear it, contact your Authorized Stoelting Distributor for further assistance.
Error Code 4 - Clean
If the freezer is left in the Clean Mode for more than 20 minutes, the control panel will display a Clean Error (Error 04). This condition does not reflect a problem with the freezer itself. The Clean Error has been programmed into the controller as a safeguard to protect the freezer from potential damage caused by the freezer being accidentally left in “Clean Mode”. The control will attempt to restart itself after 5 minutes. The display will then flash and read Restart. To immediately clear the Clean Error, place the Main Power
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