5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

Problem

Possible Solution

 

 

The DCH receiver will

The DCH receiver may have received a software update and may not power on while

not power on

the new software is being installed. Try again in a few minutes.

 

Verify that the AC power cord is connected to the DCH receiver and an AC

 

outlet. Unplug the DCH receiver from the AC outlet, plug it back in, and then

 

press the POWER button.

 

If the DCH receiver is connected to a switched outlet on another unit, verify

 

that that unit is powered on. Unplug the power cord from the DCH receiver’s

 

AC outlet, plug it back it in, and then press the POWER button. It is

 

recommended to use an unswitched outlet, if possible.

 

Press the POWER button on the DCH receiver’s front panel instead of the

 

remote control. The batteries in the remote control may be depleted.

 

 

The remote control

Verify that the remote control is in “Cable” mode.

does not work

Verify that there are no obstructions between the remote control and the DCH

 

 

receiver. Aim the remote control directly at the DCH receiver front panel, not

 

the TV or VCR.

 

The angle between the remote control and the DCH receiver may be too large. Stand

 

in front of the DCH receiver and not too far to either side.

 

Press and release operation keys one at a time, firmly and deliberately.

 

Try changing channels using the buttons on the DCH receiver front panel.

 

Check the batteries in the remote control. Install new batteries if needed.

 

 

There is no audio when

Verify that the mute button on the DCH receiver or the remote control has not

viewing cable channels

been pressed. Press MUTE on the remote control to restore sound.

 

If the DCH receiver audio output is connected to the TV, verify that the mute

 

button on the TV has not been pressed.

 

If the DCH receiver audio output is connected to a home theater receiver,

 

verify that the receiver is set to the appropriate input source and the mute

 

button on the receiver has not been pressed.

 

Verify that you have the correct cables for the audio connections.

 

Verify that the audio cables are firmly connected between the DCH receiver

 

and the audio playback device (TV, receiver, DVD player, etc.).

 

 

There is no audio from

Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the

the center and/or

programs may only contain left and right stereo audio.

surround speakers of a

Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the

home theater receiver

DCH receiver and the home theater receiver.

connected to the DCH

Verify that the home theater receiver is set to a surround sound audio mode

receiver

(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).

 

 

Verify that the receiver is properly configured to work with all connected

 

speakers.

 

 

There is no video on

Verify that the TV is powered on and set to the appropriate input source for

the TV screen

the DCH receiver.

 

Verify that the DCH receiver is powered on and tuned to an authorized cable

 

channel.

 

Verify that all video cables between the DCH receiver and the TV are firmly

 

connected.

 

 

 

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Motorola DCH6416 installation manual Troubleshooting, Problem Possible Solution