Motorola DCH6416 installation manual Troubleshooting

5 TROUBLESHOOTING

Problem	Possible Solution
	•	Verify that the coaxial cable feed is firmly connected to the DCH receiver and
		the wall jack.
	•	If the DCH receiver video output is connected to a home theater unit, verify
		that the home theater unit is powered on and set to the appropriate input
		source.
	•	If the DCH receiver video output is connected to a TV through an HDMI
		connection, power off the TV and then power off the DCH receiver. Wait one
		second and then power on the devices.
	Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available
	on the DCH receiver. To select a different format:
	•	Ensure that your DCH receiver is plugged into a power outlet and is turned
		off.
	•	Press the MENU key on the front panel. Your settings are displayed on the
		DCH receiver front panel display.
	•	Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.
	•	Press the ► key to cycle through the available output formats until a picture
		displays on the TV.
No graphics or	If you use the IEEE-1394 connection, on-screen graphics, including closed captions
program guides appear	and program guides, are not displayed by the DCH receiver. On-screen graphics and
on the TV screen	captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or
	component video instead.
No closed captions	•	Verify on the User Settings menu that closed captions are enabled on the
display		DCH receiver.
	•	Verify that closed captions are enabled on the TV.
There are black bars to	Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the
the right and left of the	4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen
picture	TVs to stretch the video to fill the screen (see your TV manual for information about
	stretching 4:3 video).
	•	If the DCH6416 is connected to a wide screen TV, verify that the TV TYPE is
		set to 16:9 in the User Settings menu.
	Many HD programs are broadcast in pillar-box format with black bars to the left and
	right of the picture. These programs are broadcast in 16:9 HD formats, even though
	the video is not 16:9.
There are black bars	All 4:3 HDTVs display HD programs in letterbox format (black bars above and below
above and below the	the picture) because of the shape of the display screen.
picture	• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables
		most standard screen TVs to display a full screen picture when the DCH6416
		is tuned to a 4:3 program.
	• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH6416 to remove the
		black bars above and below the picture when possible.
	Some SD programs are broadcast in the letterbox format with black bars above and
	below the picture. Some widescreen TVs offer a zoom feature that may be able to
	remove the black bars (see your TV manual for information about zooming 4:3 video).

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