Helpdesk / TechnicalSupport Details, English, 0800

English

Helpdesk / Technical Support Details

Swann Technical Support

All Countries E-mail: tech@swann.com

Telephone Helpdesk

USA toll free

1-800-627-2799

(Su, 2pm-10pm US PT) (M-Th, 6am-10pm US PT) (F 6am-2pm US PT)

USA Exchange & Repairs

1-800-627-2799 (Option 1)

(M-F, 9am-5pm US PT)

AUSTRALIA toll free

1300 138 324

(M 9am-5pm AUS ET)

(Tu-F 1am-5pm AUS ET)

(Sa 1am-9am AUS ET)

NEW ZEALAND toll free

0800 479 266

0203 027 0979

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Swann H.264 Helpdesk / TechnicalSupport Details, English, Swann Technical Support, AllCountries E-mail:tech@swann.com

Contents

English 4 or 8 Channel H.264 DVREnglish Before You Begin IMPORTANT SAFETY INSTRUCTIONSDEFAULT PASSWORD INFORMATION English Contents EnglishIntroduction Reference Introduction The Basic SetupGetting the DVR Setup Stage 1. Connecting the DVR page 6 to page Installation Guidelines • Only install the DVR in a well ventilated space• Use only the supplied power adapter English Front Panel of the DVR Connecting the DVREnglish The Rear Panel of the DVR English Connection Diagram Connecting the DVREnglish Connecting Additional Devices Connecting the DVREnglish Default Password Information Basic DVR OperationBasic Setup The Remote Control Basic Setup: General Basic Setup•Setting the Date, Time and your Time Zone Setting up a Dynamic DNS for remote access Basic Setup: HDD & Networking Basic SetupNetwork Access English Basic Setup: DDNS & Email Basic SetupEnable SSL or TLS: Enable English Basic Setup: NTP & DST Basic SetupDST Configuration English Basic Setup: Account Configuration & Completion Basic SetupAccount Configuration Finishing the Setup Wizard Basic Setup: Installing MyDVR on PC Got a Mac?Basic Setup How to install MyDVR MyDVR: Logging In Default Password InformationBasic Setup If you’re accessing the DVR via the Internet MyDVR Interface Need more details?Basic Setup English MyDVR: Local Configuration Playback Problems?Basic Setup English MyDVR Configuration Overview Basic SetupDisplay: Channel Settings see page Recording: Advanced Config see page Basic Setup Network: Advanced Config see page•NTP Setup see page •Email Setting see page Basic Setup Alarm: Motion Detection see pageAlarm: Video Loss see page Alarm: Exception see page Basic Setup EnglishDevice: PTZ see page System General see page Remote Access From a Mobile Device Basic SetupEnglish Default Password Information Operating the DVR LocallyBasic Setup English Menu Layout BasicSetupEnglish Shutdown Advanced Configuration Advanced ConfigurationBy Default Advanced Configuration include Display: Camera Advanced ConfigurationEnglish Display: Output Advanced ConfigurationEnglish Standard 4:3 - 1024 x Recording: Encode Advanced ConfigurationEnglish Recording: Option Advanced ConfigurationEnglish Recording: Schedule Advanced ConfigurationEnglish Important Guidelines Search: Playback Advanced Configurationusing at the time English Search: Backup Advanced ConfigurationTo backup footage The Backup File List Search: Event Search: Log SearchAdvanced Configuration English The Playback Interface Advanced ConfigurationEnglish Remember: Playback Limitations Network: General Advanced ConfigurationEnglish Network: Advanced Advanced ConfigurationEnglish What port numbers should I use? Network: Advanced: DDNS Network: Advanced: NTPConfiguration English Network: Advanced: IP Filter Network: Network StatusAdvanced Configuration English Network: Advanced: Email Settings Advanced ConfigurationEnglish Gmail Google Alarm: Motion Advanced ConfigurationEnglish How Motion Detection Works Alarm: Motion Detection Configuration Advanced ConfigurationEnglish To set the MOTION DETECTION AREA Alarm: Motion Detection Notes Advanced ConfigurationEnglish Motion Detection Compatibility Alarm: Motion Detection - Action Alarm: Video LossAdvanced Configuration Alarm: Video Loss Alarm: Exception Advanced ConfigurationEnglish Device: HDD Device: S.M.A.R.TAdvanced Configuration English Device: PTZ Advanced ConfigurationPTZ Settings Note for Remote Access and Mobile Device users Advanced Configuration EnglishPTZ Controls support this function System: General Advanced ConfigurationEnglish System User Advanced ConfigurationEnglish System: System Information Advanced ConfigurationEnglish System: Maintenance Advanced ConfigurationTo export your settings •Choose Configuration: Import/Export Troubleshooting EnglishReference Addendum: Third Party Hardware EnglishReference Routers Technical Specifications Get up to Date InformationEnglish Reference Warranty Information Warranty Terms & ConditionsEnglish Reference Notes English English Helpdesk / TechnicalSupport Details EnglishSwann Technical Support AllCountries E-mail:tech@swann.com

Swann H.264 Helpdesk / TechnicalSupport Details, English, Swann Technical Support, USA toll free

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