Part IX. Appendix | Sybase DC00297-01-0670-01 guide

Part IX. Appendix

♦ Appendix “Troubleshooting” on page 285

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Sybase DC00297-01-0670-01 manual Part IX. Appendix

Contents

User Guide for M-Business Anywhere Client Copyright and trademarks Contents Copyright 2008, iAnywhere Solutions, Inc User Guide for M-Business Anywhere ClientUsing M-Business Client on a device Configuring a server connection on Palm OS VI. M-Business Client on Windows XP 165 VIII. M-Business Client on Symbian OS 247 283 Copyright 2008, iAnywhere Solutions, Inc Vii Viii About this guide About this guide Focus of this guide How this guide is organized How this guide is organized Graphics conventions Xii Copyright 2008, iAnywhere Solutions, IncConventions Text conventions Copyright 2008, iAnywhere Solutions, Inc Xiii M-Business Anywhere documentation setM-Business Anywhere documentation set Technical support Contacting iAnywhere SolutionsUsing the Sybase Online Support Services Xiv Copyright 2008, iAnywhere Solutions, Inc Feedback on documentation Application development customizing iAnywhere softwareContacting iAnywhere Solutions Product information Xvi Part I. Before You Begin Page Introduction Business Client on your mobile device About M-Business ClientBusiness Client components Business Connect Palm OS desktop computer requirements System requirementsDesktop computer requirements Palm OS devices Windows Mobile Pocket PC desktop computer requirements Windows Mobile Pocket PC devicesPalm OS mobile device requirements Palm OS User Guide chapters Windows XP desktop computer requirements Windows XP devicesWindows Mobile Pocket PC mobile device requirements Windows Mobile Pocket PC User Guide chapters Windows Mobile 5 desktop computer requirements Windows Mobile 5 devicesWindows XP User Guide chapters Windows Mobile 6 desktop computer requirements Windows Mobile 6 devicesWindows Mobile 5 mobile device requirements Windows Mobile 5 User Guide chapters Microsoft Smartphone desktop computer requirements Microsoft Smartphone devicesWindows Mobile 6 mobile device requirements Windows Mobile 6 User Guide chapters Microsoft Smartphone User Guide chapters Microsoft Smartphone mobile device requirements Symbian OS User Guide chapters Symbian OS devicesSymbian OS desktop computer requirements Symbian OS mobile device requirements Part II. Installation Page Installing M-Business Client Installing M-Business Client Installing M-Business Client on a secure digital SD card Storing synchronized server data on a secure digital SD card Installing M-Business Client To install M-Business Client on your desktop Installing M-Business Client with self-registrationInstalling M-Business Client with self-registration To install M-Business Client Click the New Account Registration link Installing M-Business Client with self-registration To register your account Registering your account To configuring your server connection Configuring your server connection To join groups Joining groups To install M-Business Client on your device Installing M-Business Client on your mobile device Installing M-Business Client to use with an existing account Installing M-Business Client to use with an existing account Installing M-Business Client To configure a new server connection Installing M-Business Client Click the Configure Connection link To install M-Business Client on your mobile device To uninstall M-Business Client from your desktop Uninstalling M-Business ClientUninstalling M-Business Client from your desktop computer Uninstalling M-Business Client from your Palm OS device Tap Start»Settings, then tap the System tab To uninstall M-Business Client from your Windows XP device Uninstalling M-Business Client from your Windows XP device To uninstall M-Business Client from your Symbian OS device Uninstalling M-Business Client from your Symbian OS device Select the M-Businessicon Page Part III. M-Business Client on the Desktop Page Configuring M-Business Client on the desktop computer Configuring M-Business Client on the desktop computer Accessing your M-Business Server account Accessing your M-Business Server account Manually configuring a new server connection Setting server information Setting server information To edit a server connection Refreshing all content from a serverTo enable a server to refresh all content Editing a server connection Changing your password To update your password in M-Business Connect Updating your password in M-Business Connect To use Microsoft Internet Explorer proxy settings Configuring proxy server settingsUsing Microsoft Internet Explorer proxy settings Configuring proxy server settings To detect a proxy server connection Using Http or secure proxy server settingsDetecting a proxy server connection Select the type of proxy settings you want to use To add a proxy server connection manually Adding a proxy server connection manually Enabling a secure connection to a server To enable a secure connectionEnabling a secure connection to a server Disabling the M-Business Connect conduit To disable or re-enable a server connectionDisabling and removing server connections Disabling and re-enabling a server connection To remove a server connection Removing a server connectionDisabling and removing server connections To access online help Using M-Business Connect helpAccessing online help Accessing context-sensitive help Managing channels on the desktop computer Managing channels on the desktop computer Managing channelsAdding or removing a public channel Joining and leaving channel groups Location Adding a personal channelTo join or leave an optional channel group Title Include Images Link Depth Refresh group and personal channels only Color Depth group and personal channels onlyFollow Offsite Links Sync Only Refresh options Click Create Channel To modify your personal channel settings Modifying personal channel settings To remove a personal or public channel from your desktop Removing a personal or public channel Temporarily clearing a channels contents Updating channel pages Updating channel pages Accessing secure channels Using M-Business Client on a device Using M-Business Client on a device Using platform-specific features with M-Business Client Using M-Business Client with multiple servers Using M-Business Client with multiple servers Submitting Html forms while online Using Html formsUsing the Forms Manager Submitting Html forms while offline Forms Manager properties Accessing a secure https websiteUsing Html forms To access a secure https website To access a non-secure http website Accessing a non-secure http website Searching to find content in M-Business Client Searching to find content in M-Business Client Browsing online Remote connectionsSynchronizing remotely Remote connections Channel cache Managing cachesManaging online cache Managing caches on M-Business Server Clearing M-Business Server caches Authentication informationTo manage the cache settings Cookie cache Click OK Cached information is cleared Part IV. M-Business Client on Palm OS Page Configuring a server connection on Palm OS Opening M-Business Client on your mobile device Configuring a server connection on Palm OS Connection on Configuring a new server connection Device on To update your password Updating your passwordTo refresh all content from a server Adding a proxy server connection manually Adding a proxy server connection manually To enable a secure connection to a server To disable the M-Business Connect conduit To disable and re-enable a server connection Select M-Business Connect from the Conduit list Using M-Business Client on Palm OS Business Client Home Using M-Business Client on Palm OSUnderstanding the basics Viewing channels Collapsing and expanding channel lists Temporarily clearing a channels contents Navigating in M-Business Client Setting preferences on a Palm OS device Setting preferencesSetting the full screen option Using the Preferences dialog Dragging pen Minimum font size Maximum font size To set preferences 100 Copyright 2008, iAnywhere Solutions, Inc Selecting the server that delivers content Copyright 2008, iAnywhere Solutions, Inc 101 To search the current page only 102 Copyright 2008, iAnywhere Solutions, IncSearching the current page only Searching all pages Copyright 2008, iAnywhere Solutions, Inc 103 104 Copyright 2008, iAnywhere Solutions, Inc Using the copy and paste featureUsing the cut and paste feature To use the copy and paste feature Working with text To use the cut and paste featureCopyright 2008, iAnywhere Solutions, Inc 105 To submit Html forms in M-Business Client while offline 106 Copyright 2008, iAnywhere Solutions, Inc Displaying the response Accessing the Forms ManagerTo access the Forms Manager Copyright 2008, iAnywhere Solutions, Inc 107 To edit a form 108 Copyright 2008, iAnywhere Solutions, IncEditing forms in the Forms Manager queue To delete a form Copyright 2008, iAnywhere Solutions, Inc 109Deleting forms in the Forms Manager queue To submit Html forms in M-Business Client while online 110 Copyright 2008, iAnywhere Solutions, Inc Email integration Launching email from a web Copyright 2008, iAnywhere Solutions, Inc 111Email integration Launching email from a web Page Copyright 2008, iAnywhere Solutions, Inc 113 To launch a configured dialer application from a device web Synchronizing from within M-Business Client Using a modem to synchronize114 Copyright 2008, iAnywhere Solutions, Inc Synchronizing remotely Synchronizing remotely Using an infrared port to synchronizeCopyright 2008, iAnywhere Solutions, Inc 115 Synchronizing from within M-Business Connect To use an IR port to synchronize 116 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 117 Browsing online Browsing content118 Copyright 2008, iAnywhere Solutions, Inc Browsing online Copyright 2008, iAnywhere Solutions, Inc 119Reloading a To set bit depth for online images Setting bit depth for online images120 Copyright 2008, iAnywhere Solutions, Inc To set maximum memory Managing online cacheDefining maximum memory for caching Deleting a page from the online cache To delete a page from the online cache on a Palm OS device 122 Copyright 2008, iAnywhere Solutions, Inc Part V. M-Business Client on Windows Mobile Pocket PC Page Copyright 2008, iAnywhere Solutions, Inc 125 Configuring a server connection on Windows Mobile Pocket PC Opening M-Business Connect Configuring a server connection on Windows Mobile Pocket PC126 Copyright 2008, iAnywhere Solutions, Inc Opening M-Business Client Copyright 2008, iAnywhere Solutions, Inc 127 128 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 129 130 Copyright 2008, iAnywhere Solutions, Inc Adding Http proxy settingsTo add Http proxy settings Copyright 2008, iAnywhere Solutions, Inc 131 Adding secure proxy settingsTo add secure proxy settings 132 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 133 134 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 135 136 Copyright 2008, iAnywhere Solutions, Inc 137 Using M-Business Client on Windows Mobile Pocket PC Windows Mobile Pocket PC devices with hardware keyboard Using M-Business Client on Windows Mobile Pocket PC138 Copyright 2008, iAnywhere Solutions, Inc To temporarily clear a channels contents 140 Copyright 2008, iAnywhere Solutions, Inc To set the full screen option Using the Option ManagerDrag-scrolling Tabbing with a directional pad 142 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 143 144 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 145 146 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 147 148 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 149 150 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 151 152 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 153 154 Copyright 2008, iAnywhere Solutions, Inc To launch a dialer application from a web Copyright 2008, iAnywhere Solutions, Inc 155 To use a modem to synchronize 156 Copyright 2008, iAnywhere Solutions, IncModem synchronizing in M-Business Client Modem synchronizing in M-Business Connect To synchronize with M-Business Server Using an Ethernet card to synchronizeCopyright 2008, iAnywhere Solutions, Inc 157 To browse the Internet or your corporate intranet 158 Copyright 2008, iAnywhere Solutions, IncBrowsing the Internet or your corporate intranet To browse to a specific URL Copyright 2008, iAnywhere Solutions, Inc 159Browsing to a specific URL To change the bit depth on your device 160 Copyright 2008, iAnywhere Solutions, Inc To delete a page from the online cache on your device Copyright 2008, iAnywhere Solutions, Inc 161 Tap OK Selected pages are removed from the cache 162 Copyright 2008, iAnywhere Solutions, Inc To access on-device help in M-Business Client Using on-device helpAccessing on-device help in M-Business Client Accessing on-device help in M-Business Connect 164 Part VI. M-Business Client on Windows Page Copyright 2008, iAnywhere Solutions, Inc 167 Configuring a server connection on Windows Opening M-Business Client on your Windows XP device Configuring a server connection on Windows XP168 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 169 170 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 171 To update M-Business Connect with your new password 172 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 173 174 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 175 176 Copyright 2008, iAnywhere Solutions, Inc 177 Using M-Business Client on Windows XP 178 Copyright 2008, iAnywhere Solutions, Inc Using M-Business Client on Windows XP Copyright 2008, iAnywhere Solutions, Inc 179 Option Manager preferences for Windows XP OS 180 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 181 182 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 183 184 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 185 186 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 187 188 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 189 190 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 191 192 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 193 To launch email from a web 194 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 195 196 Copyright 2008, iAnywhere Solutions, Inc Using a modem or other networking device to synchronize Copyright 2008, iAnywhere Solutions, Inc 197 198 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 199 200 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 201 202 Copyright 2008, iAnywhere Solutions, Inc Page Page Copyright 2008, iAnywhere Solutions, Inc 205 206 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 207 208 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 209 210 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 211 212 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 213 214 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 215 216 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 217 218 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 219 Windows Mobile 5 or 6 devices with hardware keyboard 220 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 221 222 Copyright 2008, iAnywhere Solutions, Inc To hide and redisplay the menu bar/navigation button area Copyright 2008, iAnywhere Solutions, Inc 223Drag-scrolling on Windows Mobile 5 or Option Manager preferences for Windows Mobile 5 or 224 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 225 226 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 227 228 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 229 230 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 231 232 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 233 234 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 235 236 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 237 238 Copyright 2008, iAnywhere Solutions, Inc To synchronize with a modem in M-Business Connect Using a modem to synchronize on Windows Mobile 5 orSynchronizing remotely on Windows Mobile 5 or To synchronize with a modem in M-Business Client 240 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 241 242 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 243 244 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 245 246 Part VIII. M-Business Client on Symbian OS Page Copyright 2008, iAnywhere Solutions, Inc 249 Configuring a server connection on Symbian 250 Copyright 2008, iAnywhere Solutions, Inc Configuring a server connection on Symbian OS Copyright 2008, iAnywhere Solutions, Inc 251 252 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 253 254 Copyright 2008, iAnywhere Solutions, Inc To add Http a proxy server connection manually Copyright 2008, iAnywhere Solutions, Inc 255 256 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 257 To work offline 258 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 259 Using M-Business Client on Symbian OS 260 Copyright 2008, iAnywhere Solutions, Inc Using M-Business Client on Symbian OS Copyright 2008, iAnywhere Solutions, Inc 261 Navigating in a page on a Symbian OS device 262 Copyright 2008, iAnywhere Solutions, IncNavigating between pages on a Symbian OS device Preferences for Symbian OS Setting the billable warning optionTo disable the billable warning option Copyright 2008, iAnywhere Solutions, Inc 263 264 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 265 266 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 267 268 Copyright 2008, iAnywhere Solutions, Inc Submitting Html forms while working offline Copyright 2008, iAnywhere Solutions, Inc 269 270 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 271 Submitting Html forms while working online 272 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 273 Email integration not supported on Symbian OS 274 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 275 Synchronizing remotely on Symbian OS 276 Copyright 2008, iAnywhere Solutions, Inc Browsing to a specific URL Copyright 2008, iAnywhere Solutions, Inc 277 278 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 279 280 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 281 282 Part IX. Appendix Page Copyright 2008, iAnywhere Solutions, Inc 285 Troubleshooting Device synchronization TroubleshootingProblems with synchronizing 286 Copyright 2008, iAnywhere Solutions, Inc Device synchronization Copyright 2008, iAnywhere Solutions, Inc 287 288 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 289 Channel content on deviceChannel content on device Channel content not appearing on device 290 Copyright 2008, iAnywhere Solutions, Inc Index Copyright 2008, iAnywhere Solutions, Inc 291 Index 292 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 293 See also adding 294 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 295 296 Copyright 2008, iAnywhere Solutions, Inc Https Copyright 2008, iAnywhere Solutions, Inc 297 298 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 299 300 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 301 302 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 303 304 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 305 306 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 307 308 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 309 310 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 311 312 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 313 314