Sybase DC00297-01-0670-01 Device synchronization, Troubleshooting, Problems with synchronizing

Troubleshooting

Device synchronization

Table 1. Problems with synchronizing

Platform

Problem: You do not connect to M-Business Server when you synchronize your device.

All

Problem: Your M-Business Connect settings are correct, but you still do not connect to M-Business Server when you synchronize your device.

Palm OS, Windows Mobile 5, or Microsoft Smart- phone

Possible cause/steps to take

M-Business Connect is not configured properly. Verify that your settings are correct. If you are not sure your settings should be, contact your system administrator. To edit your server settings in M- Business Connect, see “Setting server informa- tion” on page 44.

You can view all of your sync events in the HotSync log. The HotSync log enables you to view all of your desktop-based sync events.

On your mobile device, you can view the log of the most recent sync by tapping Log in the HotSync ap- plication.

On your desktop, you can view a more complete sync history in HotSync Manager. Click the Hot- Sync Manager icon in the Microsoft Windows Sys- tem Tray, then select View Log. If HotSync Manager is not running, choose Start»Programs»Palm Desk- top»HotSync Manager.

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