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Sybase DC00297-01-0670-01 manual Troubleshooting, Copyright 2008, iAnywhere Solutions, Inc 285

Models: DC00297-01-0670-01

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Appendix A
Troubleshooting
Contents
Device synchronization	286
Channel content on device	289

Copyright © 2008, iAnywhere Solutions, Inc.

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Sybase DC00297-01-0670-01 manual Troubleshooting, Copyright 2008, iAnywhere Solutions, Inc 285

Contents

User Guide for M-Business Anywhere Client Copyright and trademarks Contents Using M-Business Client on a device User Guide for M-Business Anywhere ClientConfiguring a server connection on Palm OS Copyright 2008, iAnywhere Solutions, IncVI. M-Business Client on Windows XP 165 VIII. M-Business Client on Symbian OS 247 283 Copyright 2008, iAnywhere Solutions, Inc ViiViii About this guide About this guide Focus of this guideHow this guide is organized How this guide is organizedConventions Xii Copyright 2008, iAnywhere Solutions, IncText conventions Graphics conventionsM-Business Anywhere documentation set M-Business Anywhere documentation setCopyright 2008, iAnywhere Solutions, Inc Xiii Using the Sybase Online Support Services Contacting iAnywhere SolutionsXiv Copyright 2008, iAnywhere Solutions, Inc Technical supportContacting iAnywhere Solutions Application development customizing iAnywhere softwareProduct information Feedback on documentationXvi Part I. Before You Begin Page Introduction Business Client components About M-Business ClientBusiness Connect Business Client on your mobile deviceDesktop computer requirements System requirementsPalm OS devices Palm OS desktop computer requirementsPalm OS mobile device requirements Windows Mobile Pocket PC devicesPalm OS User Guide chapters Windows Mobile Pocket PC desktop computer requirementsWindows Mobile Pocket PC mobile device requirements Windows XP devicesWindows Mobile Pocket PC User Guide chapters Windows XP desktop computer requirementsWindows XP User Guide chapters Windows Mobile 5 devicesWindows Mobile 5 desktop computer requirements Windows Mobile 5 mobile device requirements Windows Mobile 6 devicesWindows Mobile 5 User Guide chapters Windows Mobile 6 desktop computer requirementsWindows Mobile 6 mobile device requirements Microsoft Smartphone devicesWindows Mobile 6 User Guide chapters Microsoft Smartphone desktop computer requirementsMicrosoft Smartphone User Guide chapters Microsoft Smartphone mobile device requirementsSymbian OS desktop computer requirements Symbian OS devicesSymbian OS mobile device requirements Symbian OS User Guide chaptersPart II. Installation Page Installing M-Business Client Installing M-Business Client Installing M-Business Client on a secure digital SD cardStoring synchronized server data on a secure digital SD card Installing M-Business Client Installing M-Business Client with self-registration Installing M-Business Client with self-registrationTo install M-Business Client To install M-Business Client on your desktopClick the New Account Registration link Installing M-Business Client with self-registration To register your account Registering your accountTo configuring your server connection Configuring your server connectionTo join groups Joining groupsTo install M-Business Client on your device Installing M-Business Client on your mobile deviceInstalling M-Business Client to use with an existing account Installing M-Business Client to use with an existing account Installing M-Business Client To configure a new server connection Installing M-Business Client Click the Configure Connection link To install M-Business Client on your mobile device Uninstalling M-Business Client from your desktop computer Uninstalling M-Business ClientUninstalling M-Business Client from your Palm OS device To uninstall M-Business Client from your desktopTap Start»Settings, then tap the System tab To uninstall M-Business Client from your Windows XP device Uninstalling M-Business Client from your Windows XP deviceTo uninstall M-Business Client from your Symbian OS device Uninstalling M-Business Client from your Symbian OS deviceSelect the M-Businessicon Page Part III. M-Business Client on the Desktop Page Configuring M-Business Client on the desktop computer Configuring M-Business Client on the desktop computer Accessing your M-Business Server accountAccessing your M-Business Server account Manually configuring a new server connection Setting server informationSetting server information To enable a server to refresh all content Refreshing all content from a serverEditing a server connection To edit a server connectionChanging your password To update your password in M-Business Connect Updating your password in M-Business ConnectUsing Microsoft Internet Explorer proxy settings Configuring proxy server settingsConfiguring proxy server settings To use Microsoft Internet Explorer proxy settingsDetecting a proxy server connection Using Http or secure proxy server settingsTo detect a proxy server connection Select the type of proxy settings you want to use To add a proxy server connection manually Adding a proxy server connection manuallyEnabling a secure connection to a server To enable a secure connectionEnabling a secure connection to a server Disabling and removing server connections To disable or re-enable a server connectionDisabling and re-enabling a server connection Disabling the M-Business Connect conduitDisabling and removing server connections Removing a server connectionTo remove a server connection Accessing online help Using M-Business Connect helpAccessing context-sensitive help To access online helpManaging channels on the desktop computer Adding or removing a public channel Managing channelsJoining and leaving channel groups Managing channels on the desktop computerTo join or leave an optional channel group Adding a personal channelTitle LocationInclude Images Link DepthFollow Offsite Links Color Depth group and personal channels onlySync Only Refresh group and personal channels onlyRefresh options Click Create Channel To modify your personal channel settings Modifying personal channel settingsTo remove a personal or public channel from your desktop Removing a personal or public channelTemporarily clearing a channels contents Updating channel pages Updating channel pagesAccessing secure channels Using M-Business Client on a device Using M-Business Client on a device Using platform-specific features with M-Business ClientUsing M-Business Client with multiple servers Using M-Business Client with multiple serversUsing the Forms Manager Using Html formsSubmitting Html forms while offline Submitting Html forms while onlineUsing Html forms Accessing a secure https websiteTo access a secure https website Forms Manager propertiesTo access a non-secure http website Accessing a non-secure http websiteSearching to find content in M-Business Client Searching to find content in M-Business ClientSynchronizing remotely Remote connectionsBrowsing online Remote connections Managing online cache Managing cachesManaging caches on M-Business Server Channel cacheTo manage the cache settings Authentication informationCookie cache Clearing M-Business Server cachesClick OK Cached information is cleared Part IV. M-Business Client on Palm OS Page Configuring a server connection on Palm OS Opening M-Business Client on your mobile device Configuring a server connection on Palm OSConnection on Configuring a new server connectionDevice on To refresh all content from a server Updating your passwordTo update your password Adding a proxy server connection manually Adding a proxy server connection manually To enable a secure connection to a server To disable the M-Business Connect conduit To disable and re-enable a server connectionSelect M-Business Connect from the Conduit list Using M-Business Client on Palm OS Understanding the basics Using M-Business Client on Palm OSViewing channels Business Client HomeCollapsing and expanding channel lists Temporarily clearing a channels contentsNavigating in M-Business Client Setting the full screen option Setting preferencesUsing the Preferences dialog Setting preferences on a Palm OS deviceDragging pen Minimum font size Maximum font size To set preferences 100 Copyright 2008, iAnywhere Solutions, Inc Selecting the server that delivers contentCopyright 2008, iAnywhere Solutions, Inc 101 Searching the current page only 102 Copyright 2008, iAnywhere Solutions, IncSearching all pages To search the current page onlyCopyright 2008, iAnywhere Solutions, Inc 103 Using the cut and paste feature Using the copy and paste featureTo use the copy and paste feature 104 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 105 To use the cut and paste featureWorking with text To submit Html forms in M-Business Client while offline 106 Copyright 2008, iAnywhere Solutions, IncTo access the Forms Manager Accessing the Forms ManagerCopyright 2008, iAnywhere Solutions, Inc 107 Displaying the responseEditing forms in the Forms Manager queue 108 Copyright 2008, iAnywhere Solutions, IncTo edit a form Deleting forms in the Forms Manager queue Copyright 2008, iAnywhere Solutions, Inc 109To delete a form To submit Html forms in M-Business Client while online 110 Copyright 2008, iAnywhere Solutions, IncEmail integration Launching email from a web Copyright 2008, iAnywhere Solutions, Inc 111Email integration Launching email from a web Page Copyright 2008, iAnywhere Solutions, Inc 113 To launch a configured dialer application from a device web114 Copyright 2008, iAnywhere Solutions, Inc Using a modem to synchronizeSynchronizing remotely Synchronizing from within M-Business ClientCopyright 2008, iAnywhere Solutions, Inc 115 Using an infrared port to synchronizeSynchronizing from within M-Business Connect Synchronizing remotelyTo use an IR port to synchronize 116 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 117 118 Copyright 2008, iAnywhere Solutions, Inc Browsing contentBrowsing online Reloading a Copyright 2008, iAnywhere Solutions, Inc 119Browsing online 120 Copyright 2008, iAnywhere Solutions, Inc Setting bit depth for online imagesTo set bit depth for online images Defining maximum memory for caching Managing online cacheDeleting a page from the online cache To set maximum memoryTo delete a page from the online cache on a Palm OS device 122 Copyright 2008, iAnywhere Solutions, IncPart V. M-Business Client on Windows Mobile Pocket PC Page Copyright 2008, iAnywhere Solutions, Inc 125 Configuring a server connection on Windows Mobile Pocket PC126 Copyright 2008, iAnywhere Solutions, Inc Configuring a server connection on Windows Mobile Pocket PCOpening M-Business Client Opening M-Business ConnectCopyright 2008, iAnywhere Solutions, Inc 127 128 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 129 To add Http proxy settings Adding Http proxy settings130 Copyright 2008, iAnywhere Solutions, Inc To add secure proxy settings Adding secure proxy settingsCopyright 2008, iAnywhere Solutions, Inc 131 132 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 133 134 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 135 136 Copyright 2008, iAnywhere Solutions, Inc 137 Using M-Business Client on Windows Mobile Pocket PC138 Copyright 2008, iAnywhere Solutions, Inc Using M-Business Client on Windows Mobile Pocket PCWindows Mobile Pocket PC devices with hardware keyboard To temporarily clear a channels contents 140 Copyright 2008, iAnywhere Solutions, Inc Drag-scrolling Using the Option ManagerTabbing with a directional pad To set the full screen option142 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 143 144 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 145 146 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 147 148 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 149 150 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 151 152 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 153 154 Copyright 2008, iAnywhere Solutions, Inc To launch a dialer application from a web Copyright 2008, iAnywhere Solutions, Inc 155Modem synchronizing in M-Business Client 156 Copyright 2008, iAnywhere Solutions, IncModem synchronizing in M-Business Connect To use a modem to synchronizeCopyright 2008, iAnywhere Solutions, Inc 157 Using an Ethernet card to synchronizeTo synchronize with M-Business Server Browsing the Internet or your corporate intranet 158 Copyright 2008, iAnywhere Solutions, IncTo browse the Internet or your corporate intranet Browsing to a specific URL Copyright 2008, iAnywhere Solutions, Inc 159To browse to a specific URL To change the bit depth on your device 160 Copyright 2008, iAnywhere Solutions, IncTo delete a page from the online cache on your device Copyright 2008, iAnywhere Solutions, Inc 161Tap OK Selected pages are removed from the cache 162 Copyright 2008, iAnywhere Solutions, IncAccessing on-device help in M-Business Client Using on-device helpAccessing on-device help in M-Business Connect To access on-device help in M-Business Client164 Part VI. M-Business Client on Windows Page Copyright 2008, iAnywhere Solutions, Inc 167 Configuring a server connection on Windows168 Copyright 2008, iAnywhere Solutions, Inc Configuring a server connection on Windows XPOpening M-Business Client on your Windows XP device Copyright 2008, iAnywhere Solutions, Inc 169 170 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 171 To update M-Business Connect with your new password172 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 173 174 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 175 176 Copyright 2008, iAnywhere Solutions, Inc 177 Using M-Business Client on Windows XP178 Copyright 2008, iAnywhere Solutions, Inc Using M-Business Client on Windows XPCopyright 2008, iAnywhere Solutions, Inc 179 Option Manager preferences for Windows XP OS 180 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 181 182 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 183 184 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 185 186 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 187 188 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 189 190 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 191 192 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 193 To launch email from a web 194 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 195 196 Copyright 2008, iAnywhere Solutions, Inc Using a modem or other networking device to synchronizeCopyright 2008, iAnywhere Solutions, Inc 197 198 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 199 200 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 201 202 Copyright 2008, iAnywhere Solutions, Inc Page Page Copyright 2008, iAnywhere Solutions, Inc 205 206 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 207 208 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 209 210 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 211 212 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 213 214 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 215 216 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 217 218 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 219 Windows Mobile 5 or 6 devices with hardware keyboard 220 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 221 222 Copyright 2008, iAnywhere Solutions, Inc Drag-scrolling on Windows Mobile 5 or Copyright 2008, iAnywhere Solutions, Inc 223To hide and redisplay the menu bar/navigation button area Option Manager preferences for Windows Mobile 5 or 224 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 225 226 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 227 228 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 229 230 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 231 232 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 233 234 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 235 236 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 237 238 Copyright 2008, iAnywhere Solutions, Inc Synchronizing remotely on Windows Mobile 5 or Using a modem to synchronize on Windows Mobile 5 orTo synchronize with a modem in M-Business Client To synchronize with a modem in M-Business Connect240 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 241 242 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 243 244 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 245 246 Part VIII. M-Business Client on Symbian OS Page Copyright 2008, iAnywhere Solutions, Inc 249 Configuring a server connection on Symbian250 Copyright 2008, iAnywhere Solutions, Inc Configuring a server connection on Symbian OSCopyright 2008, iAnywhere Solutions, Inc 251 252 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 253 254 Copyright 2008, iAnywhere Solutions, Inc To add Http a proxy server connection manually Copyright 2008, iAnywhere Solutions, Inc 255256 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 257 To work offline 258 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 259 Using M-Business Client on Symbian OS260 Copyright 2008, iAnywhere Solutions, Inc Using M-Business Client on Symbian OSCopyright 2008, iAnywhere Solutions, Inc 261 Navigating between pages on a Symbian OS device 262 Copyright 2008, iAnywhere Solutions, IncNavigating in a page on a Symbian OS device To disable the billable warning option Setting the billable warning optionCopyright 2008, iAnywhere Solutions, Inc 263 Preferences for Symbian OS264 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 265 266 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 267 268 Copyright 2008, iAnywhere Solutions, Inc Submitting Html forms while working offline Copyright 2008, iAnywhere Solutions, Inc 269270 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 271 Submitting Html forms while working online 272 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 273 Email integration not supported on Symbian OS 274 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 275 Synchronizing remotely on Symbian OS 276 Copyright 2008, iAnywhere Solutions, IncBrowsing to a specific URL Copyright 2008, iAnywhere Solutions, Inc 277278 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 279 280 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 281 282 Part IX. Appendix Page Copyright 2008, iAnywhere Solutions, Inc 285 TroubleshootingProblems with synchronizing Troubleshooting286 Copyright 2008, iAnywhere Solutions, Inc Device synchronizationDevice synchronization Copyright 2008, iAnywhere Solutions, Inc 287288 Copyright 2008, iAnywhere Solutions, Inc Channel content on device Channel content on deviceChannel content not appearing on device Copyright 2008, iAnywhere Solutions, Inc 289290 Copyright 2008, iAnywhere Solutions, Inc Index Copyright 2008, iAnywhere Solutions, Inc 291Index 292 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 293 See also adding 294 Copyright 2008, iAnywhere Solutions, IncCopyright 2008, iAnywhere Solutions, Inc 295 296 Copyright 2008, iAnywhere Solutions, Inc Https Copyright 2008, iAnywhere Solutions, Inc 297298 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 299 300 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 301 302 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 303 304 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 305 306 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 307 308 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 309 310 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 311 312 Copyright 2008, iAnywhere Solutions, Inc Copyright 2008, iAnywhere Solutions, Inc 313 314