Sybase DC00297-01-0670-01 Channel content on device, Channel content not appearing on device

Channel content on device

Channel content on device

Table 2. Channel content not appearing on device

Platform

Problem: You do not see the channels you expected after installing M-Business Client on your device

All

Problem: You have synced your device, but still do not see the expected channels

All

All

Problem: Your sync was successful and you have subscribed to channels, but you still do not see the expected channels

All

Possible cause/steps to take

You have just installed M-Business Client on your mobile device.

After syncing to install M-Business Client, you need to sync a second time to load your channels onto your device. If you have not performed the second sync, the device should display a page in- forming you that you need to sync again.

You tapped Cancel or were disconnected from the network in the middle of your sync.

In this case, you may see a welcome page instead of a list of channels. To see your subscribed chan- nels, perform another sync.

You have not subscribed to any channels.

To check, access your M-Business Server personal page — your Channel List for User... page appears automatically, displaying a list of channels to which you are subscribed. If there are none listed, contact your system administrator.

You must access M-Business Server through a proxy server or a firewall.

If this is the case, M-Business Connect attempts to configure the connection through the proxy server during the installation process, but it sometimes fails to do so. If M-Business Connect has failed, you must configure the connection manually. See “Con- figuring proxy server settings” on page 49.

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