Sybase DC00297-01-0670-01 Device synchronization, Copyright 2008, iAnywhere Solutions, Inc 287

Device synchronization

Platform

Palm OS, Windows Mobile 5, or Microsoft Smart- phone

Problem: Synchronizing with the M-Business Serv- er does not update your channel content.

All

Problem: Your device turns off immediately after you sync.

Possible cause/steps to take

The M-Business Connect conduit is disabled in Mi- crosoft ActiveSync. To enable the M-Business Connect conduit in Microsoft ActiveSync:

1.Disconnect your device from your desktop computer, then reconnect it.

2.Open ActiveSync, then choose Tools»Op- tions.

The Options dialog displays.

3.Click the Sync Options tab, check the M-Busi- ness Connect checkbox, then click OK.

4.In the Options dialog, click OK.

Either an error occurred during a synchronization, or a website could not be accessed.

If you are successfully connecting to M-Business Server when you synchronize, you can view your synchronization history in your Sync Log.

To view your Sync Log:

1.Access your M-Business Server personal page.

2.Click the View Sync Log link in the Navigation Panel.

By default, the sync log shows a history cov- ering your last three syncs. To view your entire sync history, click View Complete Sync Histo- ry.

Copyright © 2008, iAnywhere Solutions, Inc. 287