Troubleshooting and technical support information
Using the event log to help solve a problem
Unless you are experiencing a problem, all event logging sources should be set to the default, which is Errors, warnings and information. For more information about configuring the event log, refer to the online help accessible from the web interface.
You can use the event log to produce debugging information to assist technical support in solving your problem. However, we recommend that you only alter the setting of the event log under the guidance of technical support. In particular, you should not turn on event logging sources without good cause or advice from technical support.
!Increasing logging can degrade system performance.
Getting more help
If the documentation does not answer your question or you have a problem with one of our products:
1Refer to the Technical FAQ section of the web site. We keep the Technical FAQ section up to date with the latest information from our technical support team regarding the resolution of customer issues.
2Contact your reseller. Our resellers have a wealth of experience with our products and this is often a quick way of solving a problem.
3If your query remains unsolved, there is a web form in the Support area of the web site that you can complete. Ensure that you provide all the details requested by the form to assist the technical support team in resolving your problem:
the serial number and product model number (for example: IP GW 3510) of the unit
the software build number (to find this, in the web interface, go to General)
where you purchased the unit
your contact email address or telephone number
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