38 Models H62 & H63TroubleshootingGuide
090826
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
2. Hard lock message
appears on LCD.
a. There has been a
thermistor failure (freezing
cylinder, hopper, or glycol)
during the heat treatment
process.
a. The freezer must be
disassembled and brush
cleaned.
16
b. More than 14 days since
last brush cleaning.
b. The freezer must be
disassembled and brush
cleaned every 14 days.
16
3. No product being
dispensed with draw valve
open and machine in the
AUTO mode.
a. There is an inadequate
amount of mix in the
hopper.
a. Fill the hopper with mix. 27
b. There is a freeze-up in the
mix inlet hole.
b. Call a service technician
to adjust hopper
temperature.
-- -- --
c. Beater rotating
counter-clockwise.
c. Contact service technic ian
to correct rotationto
clockwise.
-- -- --
4. The product is too stiff. a. Improper lubrication of
torque rotor o-rings.
a. Lubricate the o-rings
properly.
23
b. Improper consistency
control adjustment.
b. Product should be
dispensed at 27_to 29_F.
(-2.8_ to -1.7_C.).
13
c. The torque rotor is
binding.
c. Before installing the
torque arm, check to see
if the torque rotor can be
rotated freely without
binding.
25
d. Torque arm not installed. d. Inst all torque arm. 25