TROUBLE SHOOTING
Where can I download the latest PowerCore drivers?
We are continuously working on improving the PowerCore software. Therefore we recommend to check our website for the latest software, prior to installing the software that came with the product to make sure you have the most current version.
The latest version of the PowerCore Software can be downloaded from the TC PowerCore product pages. Locate your PowerCore in the Product Menu and select "Software" from the product sub-page. Next to the latest version of the software, you will also find the software version history.
I can run half the number of effects at 96 kHz than I can at 48 kHz.
This is correct! When you double sample rate, you double the DSP resources required!
PowerCore plug-ins don’t show in my applications plug-in selection dialog.
Please double-check that you have installed the plug-ins to your application’s VST/AudioUnit plug-in folder. If you are not able to see ALL of your PowerCore plug- ins, please read the next point!
I don’t see all PowerCore plug-ins in my native mixer’s inserts, sends or master.
Like other VST/AudioUnit plug-ins, PowerCore plug-ins might come in different versions (mono/mono, mono/stereo, stereo/stereo). Depending on your host application and the plug-in, you might only see the version appropriate for e.g. the inserts or sends.
Every-time I load a plug-in in LOGIC or DIGITAL PERFORMER, my application Quits.
When you use a PowerCore plug-in in an Audio Units application such as LOGIC or DIGITAL PERFORMER, you must have the plug-ins installed into both the Audio Units and VST plug-ins folders of your system. If you remove the VST plug-ins, then the Audio Unit versions will not work. If you experience application crashes when loading a PowerCore plug-in, please reinstall the plug-ins to make sure that the plug- ins are included in both locations.
The input of my PowerCore plug-in is clipping (and/or I hear distorted audio).
It is very important to avoid clipping of the input signal – the signal you send into a PowerCore plug-in should not be greater than 0 dBFS! We suggest you leave some marginal headroom!
My source audio is mono after inserting a PowerCore plug-in.
There are different versions of many PowerCore plug-ins, to provide you with a maximum of flexibility. Depending on the plug-in, you might have mono/mono, mono/stereo and stereo/stereo versions of each plug-in. If your host application displays all versions to select from, make sure you select the stereo version for stereo processing! So running a mono/mono or mono/stereo plug-in would merge your source material to mono before processing.
The plug-in doesn’t open or there is no audio when I activate the plug-in.
If this is the case, there might be an issue with the plug-in’s authorization. In the case of the included plug-ins, please reinstall the plug-ins – if that doesn’t help,contact customer support.
With optional PowerCore plug-ins, you can freely make backup-copies of plug-ins that you have purchased – but, with the exception of the included plug-ins, you can not copy them over to other systems and expect them to function! Each card is unique, and the software is unique for each card, too! Contact your plug-in manufacturer in the case you have authorization problems such as this.
The audio is corrupted.
The minimum I/O buffer size for PowerCore to work properly is 128 samples – please verify the I/O buffer settings in your host application. We recommend 1024 samples for a minimal "hit” on the host!
