The Speaker Company TDP-225 user manual Print Problem, Problem Possible Cause Recovery Procedure

5.2 Print Problem

Problem	Possible Cause	Recovery Procedure
	Check if interface cable is well	Re-connect cable to interface.
	connected to the interface connector.
	The serial port cable pin configuration is	Please replace the cable with pin to pin
	not pin to pin connected.	connected.
Not Printing	The serial port setting is not consistent	Please reset the serial port setting.
	between host and printer.
	The port specified in the Windows driver	Select the correct printer port in the
	is not correct.	driver.
	The Ethernet IP, subnet mask, gateway	Configure the IP, subnet mask and
	is not configured properly.	gateway.
No print on the label	Label loaded not correctly.	Follow the instructions in loading the
		media.
Continuous feeding	The printer setting may go wrong.	Please do the initialization and
labels		gap/black mark calibration.
	Gap/black mark sensor sensitivity is not	Calibrate the gap/black mark sensor.
	set properly (sensor sensitivity is not
	enough)
Paper Jam	Make sure label size is set properly.	Set label size exactly as installed paper
		in the labeling software or program.
	Labels may be stuck inside the printer	Remove the stuck label.
	mechanism near the sensor area.
	Top cover is not closed properly.	Close the top cover completely and
		make sure the right side and left side
		levers are latched properly.
	Wrong power supply is connected with	Check if 24V DC output is supplied by
		the power supply.
	printer.
	Check if supply is loaded correctly.	Reload the supply.
Poor Print Quality
	Check if dust or adhesives are	Clean the print head.
	accumulated on the print head.
	Check if print density is set properly.	Adjust the print density and print
		speed.
	Check print head test pattern if head	Run printer self-test and check the print
		head test pattern if there is dot missing
	element is damaged.
		in the pattern.

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