204 If Something Goes Wrong
Problems that are easy to fix
5.375 x 8.375 ver 2.1.2
To close a program that has stopped responding:
1Press Ctrl, Alt, and Del simultaneously (once).
2Click Windows Task Manager.
The Windows Task Manager window appears.
3Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
4Select the program you want to close, then click End
Tas k.
Closing the failed program should allow you to continue
working. If it does not, continue with step 3.
5Close the remaining programs one by one by selecting
the program name, then End Task.
6Click Start, Turn off computer.
7The Turn off computer window appears.
8Click Turn off .
The computer turns off.
Your program performs an illegal operation.
If you receive the message, “Your program has performed an illegal
operation,” you should record the details of the message and
consult the software manufacturer.
To record the details:
1Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2Press Ctrl and c simultaneously to copy the text to the
clipboard.
3Open Notepad (click Start, point to All Programs, then
point to Accessories and click Notepad).