Toshiba 1955 If you need further assistance

235

If Something Goes Wrong

If you need further assistance

5.375 x 8.375 ver 2.1.2

If you need further assistance

If you have followed the recommendations in this chapter and

are still having problems, you may need additional technical

assistance. This section contains the steps to take to ask for

help.

Before you call

Since some problems may be related to the operating system

or the program you are using, it is important to investigate

other sources of assistance first.

Try the following before contacting Toshiba:

❖Review the troubleshooting information in your

operating system documentation.

❖If the problem occurs while you are running a program,

consult the program’s documentation for troubleshooting

suggestions. Contact the software company’s technical

support group for their assistance.

❖Consult the dealer from whom you purchased your

computer and/or program. Your dealer is your best source

for current information.

For the number of a Toshiba dealer near you in the United

States, call: (800) 457-7777.

Contacting Toshiba

If you still need help and suspect that the problem is

hardware-related, Toshiba offers a variety of resources to help

you.

1Start with accessing Toshiba on the Internet using any

Internet browser by typing pcsupport.toshiba.com

2Next, try one of Toshiba’s online services. The Toshiba

Forum can be accessed through CompuServe® by typing:

go toshiba.

Contents

Main Model: Satellite 1955 Series Compact Disk-ReWritable Protection of Stored Data Critical Applications FCC Notice NOTE Industry Canada Requirement FCC Requirements Installation Type of Service Instructions for IC CS-03 certified equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada Industry Canada (IC) USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Interference Statement Approved Countries for use Caution: Bluetooth and Exposure to Radio Frequency Radiation CD-ROM, DVD-ROM, DVD-ROM/CD-RW safety instructions Location of the required label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction ..............................................................23 Chapter 1: Finding Your Way Around........................ 27 Chapter 2: Getting Started ........................................ 39 Chapter 3: Learning the Basics.................................. 71 Page Chapter 4: Mobile Computing ................................. 107 Chapter 6: Exploring Your Options.......................... 151 Page Chapter 7: Toshiba Utilities..................................... 175 Chapter 8: WinDVD ................................................ 179 Chapter 9: If Something Goes Wrong ..................... 203 Page Introduction This guide 24 Safety icons Other icons used Other documentation 26 Service options Page Front with the display closed Back Page Right side Left side Front with the display open Page Keyboard indicator panel System indicator panel CD/DVD control buttons Page Underside Chapter 2 Getting Started Selecting a place to work Creating a computer-friendly environment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Precautions Page Setting up your computer Setting up your software Registering your computer with Toshiba Completing installation Adding external devices Connecting the AC adapter Page Charging the battery Using the computer for the first time Opening the display panel Turning on the power Page Using the TouchPad Primary and secondary control buttons Disabling or enabling the TouchPad Using the wireless mouse Installing batteries in the wireless mouse Activating the mouse Setting up other devices Installing additional memory (optional) Page Page Removing a memory module Using an external keyboard Connecting a printer Setting up a printer Using the Add Printer Wizard Page Connecting a USB printer Connecting a parallel printer Using external display devices Directing the display output when you turn on the computer Adjusting the quality of the external display Display limitations Turning off the computer Caring for your computer Cleaning the computer Moving the computer Using a computer lock Page Chapter 3 Learning the Basics Computing tips Using the keyboard Character keys Ctrl, Fn, and Alt keys Function keys Windows special keys Overlay keys Using the numeric keypad overlay Using the cursor control overlay Emulating a full-size keyboard Using the wireless keyboard Removing the keyboard and turning it on Page Page Starting a program Saving your work Printing your work Using diskettes Inserting and removing diskettes Caring for diskettes Backing up your files Copying to a diskette Page Playing a CD or DVD Drive components and control buttons Components CD/DVD control buttons CD/DVD control and digital audio control Inserting a disc Page Removing compact discs Playing an audio CD Page Playing a DVD Viewing the contents of a CD or DVD Caring for CDs and DVDs Using the DVD-ROM or DVD-ROM/CD-RW multifunction drive Setting up for communications Connecting the modem Connecting your computer to a network Using the i.LINK port Powering down the computer Turn Off or Shut down command Hibernation command Standby command Using Turn Off or Shut down Shutting down more quickly Page Starting again after Turn Off or Shut Down Using Hibernation Configuring your computer for Hibernation: Starting again from Hibernation mode Using Standby Going into Standby mode more quickly Starting again from Standby mode Toshibas online resources Chapter 4 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Using additional batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring battery power Determining remaining battery power Conserving battery power What to do when the battery runs low Setting battery alarms Changing the main battery Removing the battery from the computer Page Inserting a charged battery Safety precautions Maximizing battery life Disposing of used batteries safely Traveling tips Chapter 5 Getting to Know the Windows XP Operating System Lesson 1: Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray WindowsXP file system Lesson 2: Using the TouchPad and control buttons together Page Page Lesson 3: Learning about the Internet Opening a Web page from a window Lesson 4: Creating a new document Page Lesson 5: Creating a new folder Lesson 6: Starting programs Page Lesson 7: Resizing, repositioning, and hiding windows Using the taskbar Minimizing and maximizing windows Resizing and moving windows Lesson 8: Closing programs Lesson 9: Creating shortcuts Creating a shortcut to the Calculator Creating a shortcut to the Character Map Page Lesson 10: Changing the screen saver Page Lesson 11: Setting the date and time Lesson 12: Removing objects from the desktop Page Lesson 13: Using System Restore Lesson 14: If I am lost, what do I do? Windows XP Help and Support Page Using the Windows XP tour Lesson 15: Turning off your computer Chapter 6 Exploring Your Options Windows XP special features Personalizing your desktop Customizing the taskbar Changing desktop and browsing style Choosing a style Personalizing individual windows Customizing window toolbars Displaying a toolbar in a window Displaying information about each folder Page Using your computer at the office Setting up for communications Determining the COM port Page Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Setting up a wireless connection Accessing the wireless modules using your system tray Setting up a direct cable connection An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading and downloading files from the Internet Exploring video features Viewing presentations or DVD movies on your television Page Playing DVDs Exploring audio features Recording sounds Using a microphone Adjusting recording quality Using external speakers or headphones Page Using PC Cards PC Card supporting software Inserting PC Cards Removing PC Cards Hot swapping Hot swapping precautions Chapter 7 Toshiba Utilities 176 Power Management AC mode tab 178 Battery mode tab Chapter 8 WinDVD Playing DVDs Page Using the WinDVD toolbar Using the WinDVD status bar Using the WinDVD control panel Using the control panel playback buttons Page Maximizing the video window Using playlists Creating playlists Loading and playing playlists Resuming normal playback after using playlists Customizing WinDVD Setting general properties Setting audio properties Page Setting display properties Customizing the control panel Page Using WinDVD Advanced Features Page Page Page Zooming in Panning Zooming out Adjusting the color balance Launching an Internet browser from WinDVD Getting Help Exiting WinDVD Chapter 9 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Your program performs an illegal operation. Problems when you turn on the computer The computer will not start. The computer starts but, when you press a key, nothing happens. The computer is not accessing the hard disk or the diskette drive. The computer displays the WARNING RESUME FAILURE The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cant find the URL address I typed in. My browser cant find a site I bookmarked. The Windows XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Page Memory card problems Power and the batteries The AC power light does not come on when you plug in the AC adapter and power cable. The AC adapter and power cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems The keyboard produces unexpected characters. Display problems The display is blank. The screen does not look right. The built-in screen flickers. Disk drive problems Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the external diskette drive. The computer displays the Non-system disk or disk error DVD-ROM or DVD-ROM/CD-RW drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly, but others do not. WinDVD problems: general issues WinDVD controls are disabled. Playback performance is poor. The Root or Title menu does not open. WinDVD performance decreases after making a system change. Slow playback performance. Secondary IDE Channel DMA setting WinDVD problems: content issues WinDVD will not function properly with debug software installed. Minimum system requirements WinDVD: error messages Page Page Page Sound system problems You do not hear any sound from the computer. The computer emits a loud, high-pitched noise. PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slots appear to be dead. PC Cards that used to work no longer work. The computer stops working (hangs) when you insert a PC Card. Hot swapping (removing one PC Card and inserting another without turning the computer off) fails. The system does not recognize your PC Card. A PC Card error occurs. Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices Page Page Appendix A Hot Keys Volume Mute Instant password security Without a password With a password Power usage mode Sample power usage modes Stand By mode Hibernation mode Sample Stand By confirmation box Sample Hibernation confirmation box Display modes Display brightness In o Enabling a wireless device Disabling or enabling the TouchPad Keyboard hot keys Sample disable and enable TouchPad windows Appendix B Power Cable Connectors Page Glossary Acronyms Page Ter ms The following terms may appear in this users guide. A B C D Page E F G H I K L M N O P R S T U V W Page Index A B C D E F H I J K L M N O P Page R S T U V W