Service options | Toshiba A45 Series guide

Introduction 39

Service options

Service options

Toshiba offers a full line of service options built around its SelectServ® limited warranty programs. For more information, visit Toshiba’s Web site at toshiba.com.

If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 201.

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Toshiba A45 Series manual Service options

Contents

If you need assistance Toshiba Global Support Centre Satellite A40/A45 Series User’s Guide Model Satellite A40/A45 Series ReWritable CD/DVD Drives Protection of Stored DataCritical Applications FCC Notice FCC Requirements Industry Canada Requirement Telephone Company Procedures Instructions for IC CS-03 certified equipment Alarm equipment Wireless LAN and your Health Wireless Interoperability Regulatory Information Europe EU Declaration of Conformity USA-Federal Communications Commission FCC Page Taiwan Device Authorization Interference Statement USA Venezuela Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Canada-Industry Canada IC Regulatory statements Taiwan FH1 Telecom Engineering Center CD-ROM, DVD-ROM, Multi-function Drive Safety Instructions Copyright Export Administration Regulation Trademarks Computer Disposal Information Contents Contents 100 117 Exploring Your Options 163 173 188 241 Appendix C Using ConfigFreeTM Introduction Introduction This guide Safety icons Other icons used Other documentation Service options Creating a computer-friendly environment Selecting a place to work Important information about your CPU cooling fan Placement of the computer Keeping yourself comfortableSeating and posture Correct posture and positioning of the computer Lighting Arms and wristsWork habits Precautions Setting up your computer Registering your computer with Toshiba Setting up your software Connect a local printer see Connecting a printer on Adding external devicesBefore starting to use your computer, you may also want to Sample power cable and sample AC adapter Connecting to a power source Connecting the power cable to the sample AC adapter Connecting the AC adapter to the computerPlug the AC adapter into the DC-IN Charging the main battery Using the computer for the first time Opening the display panelOpening the display panel Pressing the power button Turning on the power Click Security Click User password Activating the power-on password Using the TouchPad Click Printers and Other Hardware Control buttonsDisabling or enabling the TouchPad Click Start, Control Panel Sample Mouse Properties window Sample Toshiba Touch and Launch window Using Toshiba Touch and Launch Parts of the Toshiba Touch and Launch window Disable/Enable Help About Settings Sample Toshiba Touch and Launch Settings window Toshiba Touch and Launch Settings Disabling or enabling Toshiba Touch and Launch Setting up a printer Using the Add Printer Wizard Click Start, Control Panel. The Control Panel appearsSample Control Panel Sample Add Printer Wizard Sample Printers and Faxes windowClick Add a printer Add Printer Wizard window appears Follow the on-screen instructions Installing additional memory optional Phillips no zero screwdriver that is in good condition Using a flat-head screwdriver to pry off the panel Removing a keyboard screw Removing the panel above the keyboard Locating the covered memory module slots Lifting the keyboard Remove the new memory module from its antistatic packaging Lifting the plastic covering the memory slots Inserting the memory module Press Any Key To Continue Removing a memory module Carefully remove the module from the slot Pulling the clips away from the memory module Removing the memory module Checking total memory Connecting a parallel printer Connecting a mouseConnecting a printer Connecting a USB printer Connecting an external monitor Using external display devices Display limitations Adjusting the quality of the external display Sample external USB diskette drive Connecting an optional external diskette drive Using an external keyboard Powering off the computerSample diskette drive Caring for your computer Cleaning the computer Using a computer lockMoving the computer Locking the computer PORT-Noteworthycomputer lock cable Computing tips Learning the Basics Sample keyboard Using the keyboard Ctrl, Fn and Alt keys Character keysCtrl, Fn, and Alt keys Function keys Keyboard overlay keys Windows special keysOverlay keys Windows special keys Using the cursor control overlay Using the numeric keypad overlay Starting a program Emulating a full-size keyboard Saving your work Backing up your files Printing your work Using the DVD-ROM or Multifunction drive DVD-ROM drive components Your DVD-ROM drive may look like thisSample DVD-ROM drive CD/DVD control buttons CD/DVD control buttons Stop/eject button stops a disc that is currently playing CD/DVD and Digital audio modes Inserting a disc Positioning the disc on the spindle Inserting a disc Sample Audio CD window Playing an audio CD Sample Windows MediaTM Player window Windows MediaTM Player window appears Removing a disc with the computer on Viewing the contents of a CD or DVD Caring for CDs and DVDs Setting up for communications100 Removing a disc with the computer off Connecting the modem to a phone line Connecting your computer to a network101 102 Powering down the computer Each option has its advantages Turn Off or Shut down commandRestart command 103 Hibernation command Standby command104 Turn off computer window appears Using Turn Off or Shut down105 Click Start, Turn off computer Sample Shut down computer window 106Sample Turn off computer window Click Turn Off 107 Turning off or shutting down more quicklyClick OK Computer turns itself off 108 Sample Toshiba Power Saver Properties windowWhen I press the power button When I close the lid 109 Using HibernationEnabling the Hibernation command Going into Hibernation mode Sample Hibernate computer window Going into Hibernation mode more quickly110 Click Start, Shut Down Select Hibernation for the options you want 111 112 Using StandbyStarting again from Hibernation mode Using Standby Select Stand by from the drop-down list of options Click OK 113Click Stand By Sample Stand by window 114 Going into Standby mode more quickly Select Standby for the options you want 115 Starting again from Standby 116 Toshiba’s energy-saver design Mobile Computing Battery Notice Power management118 Charging the batteries Using additional batteriesCharging the main battery 119 120 Charging the RTC battery 121 Monitoring battery power 122 Determining remaining battery power 123 Conserving battery power What to do when the battery runs low Setting battery alarms124 Changing the main battery Removing the battery from the computer125 126 Releasing the battery lockSlide the battery release latch to the right Releasing the battery Inserting the battery in the computer Removing the battery127 Taking care of your battery Safety precautions128 129 Maximizing battery life 130 Disposing of used batteries safelyTraveling tips Traveling tips 131 Getting to Know Windows XP Operating System Icons 133Lesson 1 Exploring the desktop Finding your way around the desktop Start button 134 Windows XP file system 135Taskbar System tray 136 Lesson 2 Using the TouchPad and control buttons together 137 Sample desktop shortcut menuSample My Computer window Sample desktop with the taskbar on the right 138 Lesson 3 Learning about the Internet 139Lesson 3 Learning about the Internet Opening a Web page from a window 140 Lesson 4 Creating a new documentLesson 4 Creating a new document 141 Lesson 5 Creating a new folderLesson 5 Creating a new folder Lesson 6 Starting programs Click Accessories142 Lesson 6 Starting programs 143 Sample Paint windowClick Windows Explorer 144 Lesson 7 Resizing, repositioning, and hiding windowsSample Windows Explorer window Using the taskbar 145Minimizing and maximizing windows Resizing and moving windows 146 Sample Windows Explorer windows 147Lesson 8 Closing programs Lesson 8 Closing programs Lesson 9 Creating shortcuts 148Lesson 9 Creating shortcuts Creating a shortcut to the Calculator 149 Creating a shortcut to the Character MapSample Create Shortcut dialog box Operating system displays the Search Results dialog box 150Sample Search options on the Start menu Click All Files and Folders Click Create Shortcut here 151Lesson 10 Changing the screen saver Lesson 10 Changing the screen saver 152 Click PropertiesOperating system opens the Display Properties dialog box Sample Display Properties dialog box 153 Click the Date, Time, Language, and Regional Options icon Lesson 11 Setting the date and timeLesson 11 Setting the date and time 154 Sample Date and Time Properties dialog box 155 Lesson 12 Removing objects from the desktop 156 Sample Recycle Bin open on the desktop 157 158 Lesson 13 Using System RestoreLesson 13 Using System Restore Sample System Restore Welcome screen Lesson 14 If I am lost, what do I do? 159Lesson 14 If I am lost, what do I do? Windows XP Help and Support Center Sample Help and Support Center Index Double-clickCreating pictures using Paint160 Help and Support Center Index window pane appears Click Start, then Help and Support Using the online tours and tutorials161 Sample Drawing help window Click What’s new for Help and support 162Lesson 15 Turning off your computer Lesson 15 Turning off your computer Exploring Your Options Windows XP special features 164 Personalizing your desktopCustomizing the taskbar Click the Customize Desktop button Turning on the Web content interface165 Bringing the world to your desktop Changing desktop and browsing style 166 Sample Folder Options dialog box 167Choosing a style Personalizing individual windows 168 Customizing window toolbarsSample toolbar locations Elements you can add to the top of the window are 169Displaying a toolbar in a window Displaying information about each folder Tools menu, select Folder Options Using your computer at the office170 Open the folder you want to view as a Web Phone and Modem options window appears Setting up for communications171 Determining the COM port Connecting the modem to a telephone line Setting up a dial-up connection172 Click the Index button 173Getting started Getting help transferring files 174 Setting up a wireless connection Connecting to the Internet Using a modem175 World Wide Web An overview of using the Internet176 Internet Surfing the Internet Internet Service ProvidersSigning up with an Internet Service Provider 177 Internet features 178Uploading and downloading files on the Internet Toshiba’s online resources Exploring video featuresChanging the display properties setting 179 Playing DVDs 180 181 Exploring audio featuresDisplay settings hot key Using a microphone Adjusting recording settings 182Sample Sound Recorder screen 183 Using PC CardsUsing external speakers or headphones Using PC Cards Inserting PC Cards PC Card supporting software Removing a PC Card 185Removing PC Cards Inserting a PC Card Inserting an SD card Using SD CardsHot swapping precautions Hot swapping Click the Safely Remove Hardware icon on the system tray 187Removing an SD card Inserting an SD card Toshiba Utilities Toshiba Accessibility 189 Select Toshiba, Utilities, AccessibilityToshiba Accessibility window appears Sample Toshiba Accessibility window Fn-esse Starting Fn-esseSample Fn-esse keyboard Fn-esse Using the Fn-esse drag-and-drop191 Assigning a key to a program or document Using the keyboard Changing or removing existing key assignments 193Hotkey utility Viewing existing key assignments 194 Toshiba ConsoleSample Toshiba Hotkey utility window Sample Toshiba Console window Features available in this category are Power Management195 Customize Your Computer Hotkey assignment ConfigFree196 Security 197 Sample Toshiba Power Saver Properties window 198 Toshiba Hardware Setup 199 Sample Toshiba HWSetup window 200 Your program stops responding Problems that are easy to fix Your program performs an illegal operation 202 Computer will not start Computer starts but, when you press a key, nothing happensThese problems may occur when you turn on the power 203 Operating system takes a long time to start Computer displays the Non-System disk or disk error message204 Windows operating system is not working 205 Using Startup options to fix problems Internet problems 206Windows XP operating system can help you Plan of action Click the Fixing a hardware problem207 Resolving a hardware conflict Interrupt Request Channel Direct Memory Access208 Resolving hardware conflicts on your own 209 Plug and PlayResolving conflicts Checking device properties Fixing a problem with Device Manager210 Disabling a device Click Troubleshooting 211To check a device’s properties 212 Memory module problems Power and the batteries Here are some typical problems and how to solve them213 Keyboard problems 214Keyboard produces unexpected characters Display is blank Display problemsHere are some typical display problems and their solutions 215 216 Screen does not look rightBuilt-in screen flickers 217 Disk drive problemsError-checking Adjust the screen resolution and/or color quality Click OK Some programs run correctly but others do not 218Your hard disk seems very slow Your data files are damaged or corrupted Message DVD-ROM or multi-function drive problemsYou cannot access a disc in the drive 219 Some discs run correctly, but others do not Secondary IDE Channel DMA settingTo ensure the Secondary IDE Channel DMA setting 220 You do not hear any sound from the computer Sound system problemsClick the Advanced Settings tab 221 Computer emits a loud, high-pitched noise PC Card problems222 Card Information Structure 223 PC Card checklistResolving PC Card problems Here are some common problems and their solutions System does not recognize your PC Card Computer stops working hangs when you insert a PC CardFollow this procedure before you remove a PC Card 224 225 Printer problemsPC Card error occurs This section lists some of the most common printer problems Printer will not print what you see on the screen Modem problemsThis section lists common modem problems 226 Read the user’s guides 227Develop good computing habits Save your work frequently 228 If you need further assistanceBefore you call 229 Contacting ToshibaToshiba voice contact 230 Other Toshiba Internet Web sitesToshiba’s worldwide offices Toshiba’s worldwide offices 231 232 Computer Volume MuteInstant password security This hot key enables/disables volume mute on your Click Start, Control Panel Click Appearances and Themes Without a passwordWith a password Click the On resume, password protected check box Press Enter Click Start, Help and Support 236 Sample power usage modes Standby mode This hot key puts the computer into Standby modeSample Standby confirmation box Sample Hibernation confirmation box Hibernation modeThis hot key puts the computer into Hibernation Mode Options This hot key cycles through the power-on displayDisplay modes Display brightness Sample disable and enable TouchPad windows Keyboard hot keysFn + This hot key turns the numeric overlay on and off AustraliaEurope USA and Canada Appendix C Getting Started ConfigFree Main ScreenConfigFree main screen 243 Starting ConfigFree Configuring ConfigFree244 Connectivity Doctor ConfigFree UtilitiesConfigFree Utilities 245 Device Settings 246Connectivity Doctor 247 Viewing the device settings Profile Settings 248Viewing registered profiles Quick Connect Switch Profiles249 Add, Modify, and Delete a Profile Using Auto Switch Using Auto Switch250 Auto Switch Cable Disconnect Auto Switch Ssid251 Following acronyms may appear in this user’s guide Acronyms Glossary Following terms may appear in this user’s guide Terms Basic input/output system Bios See Bios CD-ROM compact disc read-only memory a form of high CPU See central processing unit CPU Directory See folder DVD-ROM digital versatile or video disc read-only memory Standby, Suspend Internal device See device Local area network See LAN MS-DOS prompt See system prompt Random access memory See RAM Read-only memory See ROM. reboot See boot, restart TFT display See active-matrix display Web See World Wide Web Light 53 Index 162 204245 DVD-ROM 177 176 193 171 207 222 214 218216 117 164 146 Help 159