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Toshiba A45 Series manual Problems that are easy to fix, Your program stops responding

Models: A45 Series

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Chapter 7

If Something Goes Wrong

Some problems you may encounter when using your notebook computer are relatively easy to identify and solve. Others may require help from your dealer or the manufacturer of a software program.

This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program stops responding.

If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.

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Toshiba A45 Series manual Problems that are easy to fix, Your program stops responding

Contents

If you need assistance Toshiba Global Support Centre Satellite A40/A45 Series User’s GuideModel Satellite A40/A45 Series ReWritable CD/DVD Drives Protection of Stored DataCritical Applications FCC Notice FCC Requirements Industry Canada RequirementTelephone Company Procedures Instructions for IC CS-03 certified equipment Alarm equipmentWireless LAN and your Health Wireless InteroperabilityRegulatory Information Europe EU Declaration of Conformity USA-Federal Communications Commission FCC Page Taiwan Device Authorization Interference Statement USA Venezuela Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Canada-Industry Canada IC Regulatory statementsTaiwan FH1 Telecom Engineering Center CD-ROM, DVD-ROM, Multi-function Drive Safety InstructionsCopyright Export Administration RegulationTrademarks Computer Disposal Information Contents Contents 100 117 Exploring Your Options 163 173 188 241 Appendix C Using ConfigFreeTM Introduction Introduction This guideSafety icons Other icons used Other documentationService options Creating a computer-friendly environment Selecting a place to workImportant information about your CPU cooling fan Placement of the computer Keeping yourself comfortableSeating and posture Correct posture and positioning of the computer Lighting Arms and wristsWork habits Precautions Setting up your computer Registering your computer with Toshiba Setting up your softwareConnect a local printer see Connecting a printer on Adding external devicesBefore starting to use your computer, you may also want to Sample power cable and sample AC adapter Connecting to a power sourceConnecting the power cable to the sample AC adapter Connecting the AC adapter to the computerPlug the AC adapter into the DC-IN Charging the main battery Using the computer for the first time Opening the display panelOpening the display panel Pressing the power button Turning on the powerClick Security Click User password Activating the power-on passwordUsing the TouchPad Disabling or enabling the TouchPad Control buttonsClick Start, Control Panel Click Printers and Other HardwareSample Mouse Properties window Sample Toshiba Touch and Launch window Using Toshiba Touch and LaunchParts of the Toshiba Touch and Launch window Disable/Enable Help About SettingsSample Toshiba Touch and Launch Settings window Toshiba Touch and Launch SettingsDisabling or enabling Toshiba Touch and Launch Setting up a printerUsing the Add Printer Wizard Click Start, Control Panel. The Control Panel appearsSample Control Panel Click Add a printer Sample Printers and Faxes windowAdd Printer Wizard window appears Sample Add Printer WizardFollow the on-screen instructions Installing additional memory optionalPhillips no zero screwdriver that is in good condition Using a flat-head screwdriver to pry off the panel Removing a keyboard screw Removing the panel above the keyboardLocating the covered memory module slots Lifting the keyboardRemove the new memory module from its antistatic packaging Lifting the plastic covering the memory slotsInserting the memory module Press Any Key To Continue Removing a memory moduleCarefully remove the module from the slot Pulling the clips away from the memory moduleRemoving the memory module Checking total memoryConnecting a printer Connecting a mouseConnecting a USB printer Connecting a parallel printerConnecting an external monitor Using external display devicesDisplay limitations Adjusting the quality of the external displaySample external USB diskette drive Connecting an optional external diskette driveUsing an external keyboard Powering off the computerSample diskette drive Caring for your computer Cleaning the computer Using a computer lockMoving the computer Locking the computer PORT-Noteworthycomputer lock cableComputing tips Learning the BasicsSample keyboard Using the keyboardCtrl, Fn, and Alt keys Character keysFunction keys Ctrl, Fn and Alt keysOverlay keys Windows special keysWindows special keys Keyboard overlay keysUsing the cursor control overlay Using the numeric keypad overlayStarting a program Emulating a full-size keyboardSaving your work Backing up your files Printing your workUsing the DVD-ROM or Multifunction drive DVD-ROM drive components Your DVD-ROM drive may look like thisSample DVD-ROM drive CD/DVD control buttons CD/DVD control buttonsStop/eject button stops a disc that is currently playing CD/DVD and Digital audio modesInserting a disc Positioning the disc on the spindle Inserting a discSample Audio CD window Playing an audio CDSample Windows MediaTM Player window Windows MediaTM Player window appearsRemoving a disc with the computer on Viewing the contents of a CD or DVD100 Setting up for communicationsRemoving a disc with the computer off Caring for CDs and DVDsConnecting the modem to a phone line Connecting your computer to a network101 102 Powering down the computerRestart command Turn Off or Shut down command103 Each option has its advantagesHibernation command Standby command104 105 Using Turn Off or Shut downClick Start, Turn off computer Turn off computer window appearsSample Turn off computer window 106Click Turn Off Sample Shut down computer window107 Turning off or shutting down more quicklyClick OK Computer turns itself off When I press the power button Sample Toshiba Power Saver Properties windowWhen I close the lid 108Enabling the Hibernation command Using HibernationGoing into Hibernation mode 109110 Going into Hibernation mode more quicklyClick Start, Shut Down Sample Hibernate computer windowSelect Hibernation for the options you want 111Starting again from Hibernation mode Using StandbyUsing Standby 112Click Stand By 113Sample Stand by window Select Stand by from the drop-down list of options Click OK114 Going into Standby mode more quicklySelect Standby for the options you want 115Starting again from Standby 116Toshiba’s energy-saver design Mobile ComputingBattery Notice Power management118 Charging the main battery Using additional batteries119 Charging the batteries120 Charging the RTC battery121 Monitoring battery power122 Determining remaining battery power123 Conserving battery powerWhat to do when the battery runs low Setting battery alarms124 Changing the main battery Removing the battery from the computer125 Slide the battery release latch to the right Releasing the battery lockReleasing the battery 126Inserting the battery in the computer Removing the battery127 Taking care of your battery Safety precautions128 129 Maximizing battery life130 Disposing of used batteries safelyTraveling tips Traveling tips 131Getting to Know Windows XP Operating System Lesson 1 Exploring the desktop 133Finding your way around the desktop IconsStart button 134Taskbar 135System tray Windows XP file system136 Lesson 2 Using the TouchPad and control buttons together137 Sample desktop shortcut menuSample My Computer window Sample desktop with the taskbar on the right 138Lesson 3 Learning about the Internet 139Opening a Web page from a window Lesson 3 Learning about the Internet140 Lesson 4 Creating a new documentLesson 4 Creating a new document 141 Lesson 5 Creating a new folderLesson 5 Creating a new folder 142 Click AccessoriesLesson 6 Starting programs Lesson 6 Starting programs143 Sample Paint windowClick Windows Explorer 144 Lesson 7 Resizing, repositioning, and hiding windowsSample Windows Explorer window Using the taskbar 145Minimizing and maximizing windows Resizing and moving windows 146Lesson 8 Closing programs 147Lesson 8 Closing programs Sample Windows Explorer windowsLesson 9 Creating shortcuts 148Creating a shortcut to the Calculator Lesson 9 Creating shortcuts149 Creating a shortcut to the Character MapSample Create Shortcut dialog box Sample Search options on the Start menu 150Click All Files and Folders Operating system displays the Search Results dialog boxLesson 10 Changing the screen saver 151Lesson 10 Changing the screen saver Click Create Shortcut here152 Click PropertiesOperating system opens the Display Properties dialog box Sample Display Properties dialog box 153Lesson 11 Setting the date and time Lesson 11 Setting the date and time154 Click the Date, Time, Language, and Regional Options iconSample Date and Time Properties dialog box 155Lesson 12 Removing objects from the desktop 156Sample Recycle Bin open on the desktop 157Lesson 13 Using System Restore Lesson 13 Using System RestoreSample System Restore Welcome screen 158Lesson 14 If I am lost, what do I do? 159Windows XP Help and Support Center Lesson 14 If I am lost, what do I do?160 Double-clickCreating pictures using PaintHelp and Support Center Index window pane appears Sample Help and Support Center Index161 Using the online tours and tutorialsSample Drawing help window Click Start, then Help and SupportLesson 15 Turning off your computer 162Lesson 15 Turning off your computer Click What’s new for Help and supportExploring Your Options Windows XP special features164 Personalizing your desktopCustomizing the taskbar 165 Turning on the Web content interfaceBringing the world to your desktop Click the Customize Desktop buttonChanging desktop and browsing style 166Choosing a style 167Personalizing individual windows Sample Folder Options dialog box168 Customizing window toolbarsSample toolbar locations Displaying a toolbar in a window 169Displaying information about each folder Elements you can add to the top of the window are170 Using your computer at the officeOpen the folder you want to view as a Web Tools menu, select Folder Options171 Setting up for communicationsDetermining the COM port Phone and Modem options window appearsConnecting the modem to a telephone line Setting up a dial-up connection172 Getting started 173Getting help transferring files Click the Index button174 Setting up a wireless connectionConnecting to the Internet Using a modem175 176 An overview of using the InternetInternet World Wide WebSigning up with an Internet Service Provider Internet Service Providers177 Surfing the InternetInternet features 178Uploading and downloading files on the Internet Changing the display properties setting Exploring video features179 Toshiba’s online resourcesPlaying DVDs 180Display settings hot key Exploring audio featuresUsing a microphone 181Adjusting recording settings 182Sample Sound Recorder screen Using external speakers or headphones Using PC CardsUsing PC Cards 183Inserting PC Cards PC Card supporting softwareRemoving PC Cards 185Inserting a PC Card Removing a PC CardHot swapping precautions Using SD CardsHot swapping Inserting an SD cardRemoving an SD card 187Inserting an SD card Click the Safely Remove Hardware icon on the system trayToshiba Utilities Toshiba AccessibilityToshiba Accessibility window appears Select Toshiba, Utilities, AccessibilitySample Toshiba Accessibility window 189Fn-esse Starting Fn-esseSample Fn-esse keyboard 191 Using the Fn-esse drag-and-dropAssigning a key to a program or document Fn-esseUsing the keyboard Hotkey utility 193Viewing existing key assignments Changing or removing existing key assignments194 Toshiba ConsoleSample Toshiba Hotkey utility window 195 Features available in this category are Power ManagementCustomize Your Computer Sample Toshiba Console window196 ConfigFreeSecurity Hotkey assignment197 Sample Toshiba Power Saver Properties window198 Toshiba Hardware Setup199 Sample Toshiba HWSetup window200 Your program stops responding Problems that are easy to fixYour program performs an illegal operation 202These problems may occur when you turn on the power Computer starts but, when you press a key, nothing happens203 Computer will not start204 Computer displays the Non-System disk or disk error messageWindows operating system is not working Operating system takes a long time to start205 Using Startup options to fix problemsInternet problems 206Windows XP operating system can help you 207 Click the Fixing a hardware problemResolving a hardware conflict Plan of action208 Direct Memory AccessResolving hardware conflicts on your own Interrupt Request Channel209 Plug and PlayResolving conflicts 210 Fixing a problem with Device ManagerDisabling a device Checking device propertiesClick Troubleshooting 211To check a device’s properties 212 Memory module problemsPower and the batteries Here are some typical problems and how to solve them213 Keyboard problems 214Keyboard produces unexpected characters Here are some typical display problems and their solutions Display problems215 Display is blank216 Screen does not look rightBuilt-in screen flickers Error-checking Disk drive problemsAdjust the screen resolution and/or color quality Click OK 217Your hard disk seems very slow 218Your data files are damaged or corrupted Some programs run correctly but others do notYou cannot access a disc in the drive DVD-ROM or multi-function drive problems219 MessageTo ensure the Secondary IDE Channel DMA setting Secondary IDE Channel DMA setting220 Some discs run correctly, but others do notClick the Advanced Settings tab Sound system problems221 You do not hear any sound from the computer222 PC Card problemsCard Information Structure Computer emits a loud, high-pitched noiseResolving PC Card problems PC Card checklistHere are some common problems and their solutions 223Follow this procedure before you remove a PC Card Computer stops working hangs when you insert a PC Card224 System does not recognize your PC CardPC Card error occurs Printer problemsThis section lists some of the most common printer problems 225This section lists common modem problems Modem problems226 Printer will not print what you see on the screenDevelop good computing habits 227Save your work frequently Read the user’s guides228 If you need further assistanceBefore you call 229 Contacting ToshibaToshiba voice contact 230 Other Toshiba Internet Web sitesToshiba’s worldwide offices Toshiba’s worldwide offices 231232 Instant password security Volume MuteThis hot key enables/disables volume mute on your ComputerWith a password Without a passwordClick the On resume, password protected check box Click Start, Control Panel Click Appearances and ThemesPress Enter Click Start, Help and Support236 Sample power usage modesStandby mode This hot key puts the computer into Standby modeSample Standby confirmation box This hot key puts the computer into Hibernation Hibernation modeMode Sample Hibernation confirmation boxDisplay modes This hot key cycles through the power-on displayDisplay brightness OptionsSample disable and enable TouchPad windows Keyboard hot keysFn + This hot key turns the numeric overlay on and off AustraliaEurope USA and CanadaAppendix C ConfigFree main screen ConfigFree Main Screen243 Getting StartedStarting ConfigFree Configuring ConfigFree244 ConfigFree Utilities ConfigFree Utilities245 Connectivity DoctorDevice Settings 246Connectivity Doctor 247 Viewing the device settingsProfile Settings 248Viewing registered profiles 249 Switch ProfilesAdd, Modify, and Delete a Profile Quick ConnectUsing Auto Switch Using Auto Switch250 Auto Switch Cable Disconnect Auto Switch Ssid251 Following acronyms may appear in this user’s guide AcronymsGlossary Following terms may appear in this user’s guide TermsBasic input/output system Bios See Bios CD-ROM compact disc read-only memory a form of high CPU See central processing unit CPU Directory See folder DVD-ROM digital versatile or video disc read-only memory Standby, Suspend Internal device See device Local area network See LAN MS-DOS prompt See system prompt Random access memory See RAM Read-only memory See ROM. reboot See boot, restart TFT display See active-matrix display Web See World Wide Web Light 53 Index162 204245 DVD-ROM 177176 193171 207222 214 218216 117 164 146 Help 159