Toner-related items

5 TROUBLESHOOTING

Phenomenon	Usual cause	Countermeasure
The toner lamp is lit.	There is only a little toners	This is not an equipment malfunction.
	remaining in the toner car-	(There is still some toner in the toner car-
	tridge.	tridge. Do not replace the toner cartridge
		until the toner lamp starts blinking.)
	The toner cartridge is not	Install the toner cartridge correctly.
	installed. Or it is not installed
	correctly.
	A toner cartridge not recom-	Use a TOSHIBA-recommended toner car-
	mended by TOSHIBA is	tridge. If you use a toner cartridge other
	being used.	than the one we recommend and you feel
		annoyed by this lighting lamp, contact
		your service representative.
		P.11 “Recommended toner cartridges”
The toner lamp is blinking.	The toner in the toner	Replace the toner cartridge with a new
	cartridge has run out.	one.
The toner lamp does not light	The toner-remaining check	Contact your service representative.
even when the toner has	function has been disabled
almost run out.	since the purchase of the
	equipment.
The equipment does not	The toner cartridge inserted	Check the product name of the toner car-
become ready for copying	is not usable for this equip-	tridge. If you can see “T-1640”, this car-
after the toner cartridge is	ment.	tridge is usable.
inserted.

Original/Copy paper-related items

Phenomenon	Usual cause	Countermeasure
An original jams.	An original not acceptable for	Check if the original is acceptable for the
	the equipment is being used.	equipment.
		P.45 “Precautions for Automatic Docu-
		ment Feeder (optional)”
Copy paper jams.	Copy paper not acceptable	Check if the copy paper is acceptable for
	for the equipment is being	the equipment.
	used.	P.32 “Paper types not acceptable”
	The size of the copy paper in	Register the size of the placed copy paper
	the drawer or on the bypass	properly.
	tray is not registered prop-	P.37 “Preparation 3 - Registering Size
	erly in the equipment.	of Paper Placed”
		P.51 “Preparation - Registering paper
		size placed on bypass tray”
	Jammed paper is located in	Use the paper jam position lamp to
	a place you cannot see eas-	recheck the position where the paper jam
	ily.	has occurred.
		P.81 “Paper Jams”
	There is no gap between the	Adjust the gap between the side guides
	side guides and paper in the	and the paper properly.
	drawer. Or the gap is too	P.33 “Placing paper in drawers”
	wide.
Multiple feeding occurs.	Paper is clinging to each	Fan the paper well and place it again.
	other.

96 Before Calling Service Technician