Toshiba ES48, ES8, ES96R2, IES16, IES32 Greetings

The Grand Tour

Greetings

10 Stratagy ES User Guide 04/05

Greetings

You can select either a personal or system greeting to play to callers when you do not

answer or when your telephone is busy.

Depending on how your system is configured, callers may hear a separate busy

greeting—the system or the custom busy greeting. See “Change User Options” on page

59 for details.

Personal

Personal greetings are greetings that you record for callers. StratagyES stores all

recorded greetings under the personal greeting number (1~7) for your mailbox. Using

the greeting number, you can select which greeting plays.

The System Administrator can also schedule your greetings to automatically play at

different times. If you choose, you can override the automatic schedule using “Select a

Personal Greeting” on page 57.

System

The system greeting is a standard prerecord ed greeting with all Stratagy ES systems. It

cannot be recorded over or deleted. The greeting states, “Please leave a message for

(name).” StratagyES adds your name from the name recording that you made (see

“Record Your Name” on page 20).

Busy

If your mailbox is configured for a personal busy greeting, you can record a custom

busy greeting that plays when your extension is busy. If a custom greeting is not

recorded, the default system busy greeting plays.The custom busy greeting can also be

turned On/Off using the Select Your Busy Greeting option on the Change User Options

Menu (see “Select Busy Greeting” on page 63).

Note The System Administrator must configure your mailbox for the custom busy

greeting option to be available.

Contents

Main Publication Information Copyright 2005 Toshiba America Information Systems, Inc. Digital Solutions Division Trademarks TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Digital Solutions Division License Agreement Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Contents Introduction Chapter 1 The Grand Tour ii Chapter 2 Getting Started Chapter 3 Play Messages Chapter 4 Send Messages Chapter 5 Manage Mailbox Appendix A Using Stratagy ES with a Strata CIX/CTX Appendix B Fax Printer Driver Page Introduction Organization vi Conventions Action/Response Table viii Related Documents/Media Stratagy eBrochure and Advisor CD-ROM The Grand Tour 1 2 Overview The Grand Tour Overview Figure 1 StratagyES Main Menu Exit U Features to Personalize Your Mailbox Message Folders Single Message Folder Dual Message Folders 6 Multiple Message Folders Page 8 Message Types Forwarded Message Reply Message Fax Message E-mail Message 10 Greetings Personal System Busy Special Delivery Options Urgent Private Return Receipt Future Delivery Message Destination Selections Personal Distribution Lists System Distribution Lists Directory 14 User Options User Prompts Page Getting Started 2 User Tutorial 18 Step 1: Access Your Mailbox Page 20 Step 2: Record Your Name Step 3: Record Your Personal Greeting 22 Step 4: Change Your Security Code Step 5: Exit Your Mailbox or User Mode Play Messages 3 24 Access Messages Playback Controls Page Play Messages Play Messages 26 Play Messages to play messages. Page 28 Special Functions 30 Page 32 Retrieve and Listen to E-mail Messages 34 Page Page Send Messages 4 38 Recording Controls Pause/Resume (toggle or 30 seconds) End Recording Send Messages Send a Message Send a Message 40 Page 42 Forward a Message 44 Page 46 Reply to Current Message 48 Special Delivery Options Future Delivery 50 Send a Direct Fax Page Page Manage Mailbox 5 54 Change Greeting Create or Record Over a Personal Greeting 56 Select a Personal Greeting 58 Review a Personal Greeting Change User Options 60 Change Do Not Disturb (DND) Setting Change Call Screening Setting 62 Change Security Code Select Busy Greeting 64 Create or Record Over Busy Greeting Page 66 Record Your Name Page 68 Change Message Notification Page Manage Mailbox Change User Options 70 Set Automatic Message Copy Page 72 Review Option Settings 74 Manage Personal Distribution Lists Page 76 Manage Guest Mailboxes Use Guest Mailboxes 78 Manage Personal Folders Page 80 Using Stratagy ES with a Strata CIX/CTX A Call Forward 82 Message Waiting Responding to a Lit Msg LED 84 Turning On/Off Message Waiting LED on Another Exten- sion CTX Proprietary Integration Soft Key Control of Voice Mail Page Using StratagyES with a Strata CIX/CTX 86 Using Stratagy ES with a Strata CIX/CTX Using StratagyES with a Strata CIX/CTX 88 Using Stratagy ES with a Strata CIX/CTX 90 Call Record to Stratagy ES Page 92 Direct Transfer to Voice Mailbox Voice Mail Conference Fax Printer Driver B 94 Configure/Personalize Fax Printer Driver Page 96 Use Fax Printer Driver 98 SES Fax Client Screen Fax Printer Driver 100 BUTTON DESCRIPTION Schedule Fax for Future Delivery Page Automatic Speech Recognition C 104 Reach Destination Access Your Mailbox Send a Message Page Unified Messaging (UM) with Outlook Integration D Unified Messaging (UM) with Outlook Integration StratagyES Message Window 108 Stratagy ES Message Window Figure 2 Stratagy ES Message Window Unified Messaging (UM) with Outlook Integration BUTTON DESCRIPTION 110 Address Book Feature Update Stratagy ES Address Book Manually Update Stratagy ES Address Book Automatically Using UM Feature Step 1: Configure Your Computer for UM 112 Step 2: View Message Log 114 Step 3: Select Message Voice Mail Options Play Voice Message Reply to Voice Message 116 Forward Voice Message Send Voice Message View Fax Page Page 120 Configure Windows for Stratagy ES Codec Check Codec is Installed on PC Configure Windows 122 Record Stratagy ES Voice Messages (using Windows Sound Recorder) Send .WAV File as Voice Message Page Remote User Password Administration for TTS F 126 Set Remote User Password Glossary This glossary defines frequently-used Stratagy ES voice processing system features and functions. 128 Glossary New Message Folder Term Definition Personal Folders Personal Greetings 130 Index A B C D E F G L M N P 134 R S T U V