APPENDIX | 2 TROUBLESHOOTING |
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Phenomenon |
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(1) The receiver front panel power indicator | (a) | Check the AC mains supply and make sure the power plug is |
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doesn't light up, and no message on the |
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front panel |
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(2) Poor picture quality | (a) | Check the antenna and make sure it is aligned to the correct |
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- occasional picture pixelization |
| direction. Use the receiver's "MANUAL SETUP" page to check |
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| the signal's level and quality when aligning the antenna. |
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| (b) | If you use any kind of amplifier to boost the signal level, check |
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| whether it works well, and ask help from the antenna installer. |
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| (c) | Ensure that the connectors to antenna are securely fastened. |
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(3) No sound |
| (a) | Check the receiver and your TV's volume are properly set and |
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| not in “Mute" mode. |
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| (b) | Check the audio connectors are correctly and firmly connected. |
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| (c) | Make sure the receiver is switched to the correct audio mode: |
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| Dolby® Digital or PCM. |
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| (d) | Rescan this channel by using "MANUAL SETUP". |
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| (e) | Switch to other channels for confirmation on audio. |
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(4) No picture |
| (a) | Check whether the HD MODE Switch is set to the correct |
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| mode. |
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| (b) | Check whether your TV supports the receiver’s current video |
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| format. Use the “V.FORMAT” button to switch the video format |
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| to the one supported by your TV. |
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| (c) | Check the video cable(s) are correctly and firmly connected. |
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| (d) | Rescan this channel by using "MANUAL SETUP". |
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| (e) | Switch to other channels for confirmation on video. |
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| (f) | Reduce RF amplifier gain if connected to RF booster. |
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(5) Wrong color on screen | (a) | Check which connection you are using, RGB or YPBPR. Then |
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| check whether the HD MODE Switch is set to the correct mode. |
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| (b) Check the video cable(s) are correctly and firmly connected. |
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(6) Not all channels are available after using | Try "MANUAL SETUP" to scan these missing channels. |
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“AUTO SCAN” when installing the | This phenomenon is caused by unexpected frequency offset, for |
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receiver for the first time | instance, in Sunshine Coast Australia, channels 47 and 65 are |
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| transmitted on 662.625 and 788.625MHz by 125kHz offset to the |
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| legitimate frequencies 662.5 and 788.5MHz. |
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| these channels by “AUTO SCAN” most of the time, but we suggest |
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| that you use “MANUAL SETUP” when installing the receiver for the |
| APPENDICES | |
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| scan them one by one. |
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| first time. Once the receiver picks up the signal, all the transmission |
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| parameters will be stored in the receiver’s memory. |
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(7) Not all channels are available after using | (a) | Try "AUTO SCAN" to scan all the channels. |
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“QUICK SCAN” |
| (b) | If you still cannot get some channels, use “MANUAL SETUP” to |
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(8) Cannot lock signal by using “MANUAL | (a) | Check the frequency that you entered is exactly the center |
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SETUP” |
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| frequency of the wanted channel. |
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| (b) Refer to solutions in Phenomenon (2) above. |
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(9) No Teletext / Closed Caption | Make sure the channel that you are watching carries Teletext / |
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| Closed Caption information from |
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(10) Cannot receive channels after moving | Refer to page 31 to reset data. |
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the receiver between cities (e.g. from |
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Melbourne to Sydney) |
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(11) The remote control does not work | (a) | Point the remote control at the remote sensor of the receiver. |
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properly |
| (b) | Operate the remote control within about 5m. |
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| (c) Replace the batteries with new ones. |
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| (d) Ensure the remote control is in STB mode by pressing the STB |
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| button. |
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