Toshiba R400 Fingerprint Sensor

Troubleshooting

Problem	Procedure
The mouse pointer	In this instance, you should initially try changing
moves too fast or too	the speed setting within the Mouse Control utility.
slow	1. To access this utility, click Start -> Control
	Panel ->Hardware and Sound ->Mouse
	icon.
	2. Within the Mouse Properties window, click
	the Pointer Options tab.
	3. Set the pointer speed as required and click
	OK.
The mouse pointer	The elements of the mouse responsible for
moves erratically	detecting movement might be dirty - please refer
	to the documentation supplied with the mouse for
	instructions on how to clean it.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

Fingerprint Sensor

Problem	Procedure
Reading of the	In this instance you should try the fingerprint
fingerprint was not	reading operation again using the correct finger
successful.	position - please refer to Using the Fingerprint
	Sensor in Chapter 4, Operating Basics for further
	information.
	Alternatively, you should try the recognition
	process again using another enrolled finger.
The fingerprint cannot	In this instance you should try the recognition
be read due to injuries	process again using another enrolled finger.
to the finger.	However, if fingerprints from all the enrolled
	fingers cannot be read, you should instead log
	into the computer by using the keyboard to input
	the password.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

8-12 User’s Manual