Toshiba R400 LAN, Wireless LAN

		Troubleshooting


	Problem	Procedure

	No display	Try adjusting the contrast and brightness controls
		on the external monitor.

		Press the Fn + F5 hot key in order to change the
		display priority and ensure that it is not set for the
		internal display only.

	Display error occurs	Check that the cable connecting the external
		monitor to the computer is firmly attached.
		If you are still unable to resolve the problem,
		contact your reseller, dealer or service provider.

LAN

	Problem	Procedure

	Cannot access LAN	Check for a firm cable connection between the
		LAN jack and the LAN hub.

	Wake-up on LAN does	Make sure the AC adaptor is connected. The
	not work	Wake-up on LAN function consumes power even
		when the system is off.
		If problems persist, consult your LAN
		administrator.

Wireless LAN

If the following procedures do not restore LAN access, consult your LAN administrator. For more information on wireless communication, refer to Chapter 4, Operating Basics.

Problem	Procedure
Cannot access	Make sure the computer’s Wireless
Wireless LAN	communication switch is set to on.
	If problems persist, contact your LAN
	administrator.

User’s Manual

8-15

Contents

Page Page Copyright Disclaimer Trademarks EU Declaration of Conformity Following information is only for EU-memberstates: Table of Contents Preface General Precautions Chapter 1 Getting Started Chapter 2 The Grand Tour Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes Chapter 7 HW Setup & BIOS Setup Chapter 8 Troubleshooting Appendix A Specifications Appendix D Bluetooth wireless technology Interoperability Appendix E AC Power Cord and Connectors Appendix F TOSHIBA Anti-theftProtection Timer Appendix G Legal Footnotes Appendix H If your computer is stolen Page Preface Conventions Keys Key operation ABC When procedures require an action such as typeface you see to the left General Precautions Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage PC Card overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Getting Started Operating the computer in Tablet mode Hard Disk Drive Page Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug Battery DC IN Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Do not press or push on the display panel ■Do not lift the computer by the display panel Turning on the power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Slide the Power Button Lock Switch to the right 3.Press the power button Turning off the power Shut Down mode (Boot Mode) Make sure the 3.Click Start 4.Click the arrow button ( ) located in the power management buttons Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options Restoring the pre-installedsoftware The Grand Tour Front with the display closed System indicators Microphone TOSHIBA Edge Display Hardware and Sound -> Windows SideShow Left side Right side Back side LAN jack Link indicator (green) LAN active indicator (orange) Underside Front with the display open Display screen Touch Pad control buttons Keyboard Speaker Indicators Power The Wireless communication indicator blinks Wireless WAN Keyboard indicators Caps Lock Arrow mode Numeric mode AC adaptor Features, Utilities and Options Features Memory Slots Video RAM Legal Footnote (Memory (Main System)) Power Disks Hard disk drive Legal Footnote (Hard Disk Drive (HDD) Capacity) Display panel Legal Footnote (LCD) Special features Display automatic power off *1 HDD automatic System automatic Sleep/Hibernation Low battery automatic Hibernation Mode *1 Heat dispersal *1 TOSHIBA HDD TOSHIBA Value Added Package TOSHIBA Tablet PC Extension Utilities and Applications TOSHIBA ConfigFree Networking ConfigFree TOSHIBA Disc Creator Optional devices Removing a PC Card Safely Remove Hardware PC Card PC Card care PC Card memory care Additional memory module Point to note about memory module error Installing a memory module (Slot A) 7. Remove two screws securing the keyboard Use a point size 0 Phillips screwdriver Page 11. Seat the insulation sheet to cover the memory module 13. Replace the keyboard and secure it using the two screws 14.Set the keyboard brace into its groove and hold down to secure the latches Install the battery pack. Refer to 16.Turn your computer over System Removing a memory module (Slot A) Installing a memory module (Slot B) Page Removing a memory module (Slot B) Page External monitor Connecting the monitor cable 1.Turn the computer’s power off 2.Connect the monitor cable to the external monitor port 3.Turn the external monitor’s power on USB FDD Kit Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Security lock Connecting the security lock Optional accessories Bluetooth USB When connected to one of the computer’s USB compatible equipment Additional Tablet PC Pens can be purchased from your TOSHIBA dealer for use as spare Operating Basics Using the Touch Pad Using the Tablet PC Pen Observe the following precautions on the handling of the Tablet PC Pen ■Do not disassemble the Tablet PC Pen. It causes maladjustment or short life ■Do not use a broken pen tip Removing the Tablet PC Pen Inserting the Tablet PC Pen Pen actions Single tap Double tap Press and hold Drag Using the Tablet mode Page Changing to the Laptop mode Changing the screen orientation ■Execute the following applications on Primary landscape: ■3D game software ■3D screen saver Playback of a motion picture as would be the case using ■The screen cannot automatically rotate in the following cases Rotation Utility Using Accelerometer Utilities When you shake the computer: This may cause injury to children or adults, or damage to the computer Using the Fingerprint Sensor Page Points to note about the Fingerprint Sensor Do not scratch or poke the sensor with your nails or any hard or sharp objects ■Do not press the sensor strongly ■Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a How to Delete the Fingerprint Data Protector Suite QL Control Center 2.The Protector Suite Software screen is displayed 3.Click Fingerprints and click Delete TPM (Trusted Platform Module) Installation Guide Set Up Procedure Fingerprint Registration User Enrollment Next User’s Fingers Advanced Security Finalization Finish Windows Logon via Fingerprint Authentication [Password =] How to Enable Fingerprint Power-onSecurity Settings 1.Swipe your finger across the fingerprint sensor screen, click and then click Fingerprint Single Sign-onFeature How to Enable Fingerprint Single Sign-onFeature Protector Suite Settings Fingerprint utility limitations Media care Sound System Audio Enhancements Enhancement Apply Realtek HD Audio Manager Realtek HD Audio Manager Wireless communications ■Roaming over multiple channels ■Card power management Wired Equivalent Privacy (WEP) data encryption based on an ■Wi-FiProtected Access (WPA) Setting Product Support: LAN LAN cable types Connecting the LAN cable Computer Handling Moving the computer Using the Hard Disk Drive (HDD) Protection 3D Viewer 3D Viewer Details Setup Detail Detection Level Amplification TOSHIBA HDD Protection Message Heat dispersal Page The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: Fn key combinations Hot keys Power Plan Sleep Hibernate Output Brightness Down Windows special keys Keypad overlay Generating ASCII characters Page Power and Power-UpModes Power conditions • LED: 2nd battery blue • LED: 2nd battery • LED: 2nd battery off not DC IN off Page Monitoring of power condition Battery Real Time Clock (RTC) battery Care and use of the battery pack Refer to the enclosed for detailed precautions and handling instructions The computer’s RTC battery is a Charging the batteries Procedures Time Charging time (hours) Battery charging notice Monitoring battery capacity Maximizing battery operating time ■Processor speed ■Screen brightness ■System Sleep Mode ■System Hibernation Mode Extending battery life To maximize the life of your battery packs: 1.Turn off the computer’s power 5.Charge the battery pack until the Battery indicator glows blue ■If you have extra battery packs, rotate their use Removing the battery pack Installing the battery pack 3. The battery release latch (3) is in its () position 4. Turn your computer over Connecting and disconnecting the 2nd Battery Pack Connecting the 2nd Battery Pack Follow the steps below to connect the 2nd Battery Pack to the computer Disconnecting the 2nd Battery Pack TOSHIBA Password Utility ■Delete (button) ■Change (button) ■Owner String (text box) (text box) Refer to Supervisor Password C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe Starting the computer by password Tablet mode Power-upmodes Panel power on/off System Auto Off HW Setup & BIOS Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options To change the boot drive, follow the steps below 1.Hold down F12 and boot the computer Please note that a highlighted bar will only appear under the selected device Use the left/right cursor keys to highlight the boot device you want and press ■If only a Supervisor Password has been set, the following should be noted: HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation BIOS Setup Program Starting and Ending the BIOS Setup Program Starting the BIOS Setup Program Check system. Then press [F1] key Ending the BIOS Setup Program End Virtualization Technology Enhanced C-States Execute-DisableBit Capability Available Not Available LCD Display Stretch Select the display function of the computer’s display panel Display modes with low resolution are stretched and displayed (Default) Display modes with low resolution are not Infineon TPM Installation Guide C:\TOSAPINS\Infineon TPM Installation Guide Diagnostic Mode PCI Express Link ASPM Auto Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test In Touch with Tomorrow TOSHIBA Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Power saver Select a power plan in the Power Options Real Time Clock The following message is Displayed on the screen: 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field 3.Set the time in the System Time field Internal display panel &BIOS Setup, for further information No display Press the Fn + F5 hot keys to adjust the display an external monitor USB floppy diskette drive (optional) Pointing device USB device Touch Pad On-screenpointer does In this instance the system might be busy - if the the Pointer Options tab OK Click Start -> Control Panel -> Hardware and Sound -> Mouse icon the Advanced tab Fingerprint Sensor USB device USB device does not Remove the USB device from the computer and work then reconnect it to a free port it in order to Sound system LAN Bluetooth Check to ensure the computer’s Wireless Bluetooth device Communication Switch is set to on Check to ensure the Bluetooth Manager TOSHIBA support Page Specifications Physical Dimensions Environmental Requirements Power Requirements Computer Display Controller and Video Mode Display controller Video mode Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision A) Bluetooth wireless technology Interoperability Page Bluetooth wireless technology and your Health Regulatory statements Canada - Industry Canada (IC) This device complies with RSS 210 of Industry Canada USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth® Card from TOSHIBA equipment in Japan Device Authorization Page AC Power Cord and Connectors United Kingdom USA UL approved BS approved AustraliaEurope TOSHIBA Anti-theftProtection Timer Page Legal Footnotes Non-applicableIcons*1 CPU*2 Memory (Main System)*3 Battery Life*4 Hard Disk Drive (HDD) Capacity*5 LCD*6 Graphics Processor Unit (“GPU”)*7 Wireless LAN*8 Copy Protection*9 Page If your computer is stolen To register the theft online, please follow these procedures: Computer Systems Support & Downloads Stolen Units Database TOSHIBA Theft Registration Glossary LCD: liquid crystal display LED: light emitting diode LSI: large scale integration MB: megabyte MS-DOS: Microsoft Disk Operating System ANSI: antistatic: A material used to prevent the buildup of static electricity application: ASCII: async: Short for asynchronous buffer: bus: An interface for transmission of signals, data or electric power byte: capacity: card: Synonym for board. See board COM1, COM2, COM3 and COM4: commands: communications: compatibility: components: data: data bits: DC: default: delete: DVD-ROM: DVD-RW (+RW -RW): echo: floppy diskette drive (FDD): Fn-esse: A TOSHIBA utility that lets you assign functions to hot keys folder: An icon in Windows used to store documents or other folders function keys: gigabyte (GB): icon: instruction: interface: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor level 2 cache: See cache cache Light Emitting Diode (LED): LSI: Large Scale Integration 2)An integrated circuit that uses large scale integration non-system disk: nonvolatile memory: numeric keypad overlay: OCR: peripheral device: pixel: plug and play: port: Power Saver: SCSI: SD Card: SIO: soft key: software: Universal Serial Bus: VGA: volatile memory: warm start: window: Index Page Page Video RAM Volume control switch Wireless communication switch, 2-2 Wireless LAN, 3-4 problems, 8-15Wireless WAN