Toshiba SD-5970SU manual Before Calling Service Personnel, Symptoms and correction

Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom	Cause	Correction		Page
No power.	• The power plug is disconnected.	• Connect the power plug securely into the		18
			wall outlet.
The DVD video player turned	• The automatic power off function turned the	• Press the PLAY button.		27
off by itself.	unit off.
No picture or abnormal color	• The TV is not set to receive DVD signal	• Select the appropriate video input mode on		26
(pinkish, greenish, etc.).	output.		the TV so the picture from the DVD video
			player appears on the TV screen.
	• The video/HDMI cable is not connected	• Connect the video cable securely into the		18-20
	securely.		appropriate jacks.
	• Video switch not set to correct position.	• Select correct video mode, ANALOG or HDMI.		20
	• Mismatch setting between TV and this unit.	• Select the correct Video Output setting.		54
	• Wrong connection.	• Check the connection.		18-20
Dotted lines or green lines in	• HDMI mode was off accidentally.	• Select HDMI mode through the ANALOG/		20
HDMI mode.			HDMI switch on the front panel.
Only portion of the picture is	• TV does not support the selected picture	• Press HDMI button to select another picture		20
displayed in HDMI mode.	resolution.		resolution.
No sound.	• The equipment connected with the audio	• Select the correct input mode of the audio		26
	cable is not set to receive DVD signal output.		receiver so you can listen to the sound from
			the DVD video player.
	• The audio/HDMI cable is not connected	• Connect the audio cable securely into the		18-23
	securely.		appropriate jacks.
	• The audio receiver or TV is turned off.	• Turn on the equipment connected with the		26
			audio cable.
	• The setting of output sound format is incorrect.	•	Select the proper audio setting.	41,50,55
	• In HDMI mode, Digital Out is not set to PCM.	•	Change Digital Out to PCM.	55
The playback picture has	• The disc is dirty.	• Eject the disc and clean it.		9
occasional distortion.
	• It is in fast forward or fast reverse playback.	• Sometimes a small amount of picture distortion		-
			may appear. This is not a malfunction.
Brightness or picture is	• The effect of copy protection.	• Connect the DVD video player directly to		18
unstable or noises are			the TV. Avoid connecting the DVD video
present in the pictures.			player to a VCR or TV/VCR combination.
	• The effect of multi video output connections.	• Connect only the cable for the output mode		18-20
			that you want to use.
The DVD video player does	• No disc is inserted.	• Insert a disc.		26
not start playback.	• An unplayable disc is inserted.	• Insert a playable disc. (Check the disc type		10
			and color system.)
	• The disc is placed upside down.	• Place the disc with the playback side down.		26
	• The disc is not placed within the guide.	•	Place the disc correctly inside the guide on the disc tray.	26
	• The disc is dirty.	•	Clean the disc.	9
	• The parental lock function is set.	• Cancel the parental lock function or change		50,55
			the parental lock level.
Playback does not follow the	• It is in the mode of repeat playback, memory	• These operations may prevent a proper		-
course of the disc’s program.	playback, etc.		progress of the contents.
Buttons do not work.	• Power supply fluctuations or other	• Press and hold the ON/STANDBY button on
	abnormalities such as static electricity may		the front panel for more than about 3 seconds.
	interrupt correct operations.		The DVD video player turns off. Press the	-
			button again to turn it on. If the buttons still do
			not work, disconnect the power plug and insert
			it into the wall outlet again.
The remote control does not	• The remote control is not pointed at the	• Point the remote control at the remote		15
	remote sensor of the DVD video player.		sensor of the DVD video player.
work properly.	• The remote control is too far from the DVD	• Operate the remote control within about		15
	video player.		7 m.
	• The batteries in the remote control are exhausted.	•	Replace the batteries with new ones.	15

62