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Toshiba TECRA Problem, Problem, Procedure, Procedure, USB device, USB KB/Mouse, Legacy Emulation, Fingerprint Sensor

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TECRA A11/S11, Satellite Pro S500

Fingerprint Sensor

Problem	Procedure
Reading of the	In this instance you should try the fingerprint reading
fingerprint was not	operation again using the correct finger position -
successful.	please refer to Using the Fingerprint Sensor in
	Chapter 4, Operating Basics, for further information.
	Alternatively, you should try the recognition process
	again using another enrolled finger.
	The fingerprint sensor compares and analyzes the
	unique characteristics in a fingerprint. However,
	there may be instances where certain users are
	unable to register their fingerprints due to insufficient
	unique characteristics in their fingerprints.
	The recognition success rate may differ from user to
	user.
The fingerprint	In this instance you should try the recognition
cannot be read	process again using another enrolled finger.
due to injuries to	However, if fingerprints from all the enrolled fingers
the finger.	cannot be read, you should instead log into the
	computer by using the keyboard to input the
	password.
	If you are still unable to resolve the problem, contact
	your reseller, dealer or service provider.

USB device

In addition to the information in this section, please also refer to the documentation supplied with your USB device.

Problem	Procedure
USB device does	Remove the USB device from the computer and
not work	then reconnect it to a free port it in order to ensure it
	is firmly attached.
	Ensure that any required USB device drivers are
	properly installed - to achieve this you should refer to
	both the device documentation and the operating
	system documentation.
	If you are using an operating system that does not
	support USB, you are still able to use a USB mouse
	and/or USB keyboard by setting the USB KB/Mouse
	Legacy Emulation option within the TOSHIBA HW
	Setup utility to Enabled.
	If you are still unable to resolve the problem, contact
	your reseller, dealer or service provider.

8-16	User’s Manual

Contents

TECRA A11/S11 Satellite Pro S500 Table of Contents Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes HW Setup Chapter 8 Troubleshooting Appendix A Specifications Appendix D Bluetooth wireless technology Interoperability Appendix E AC Power Cord and Connectors Appendix F TOSHIBA PC Health Monitor Appendix G Legal Footnotes Appendix H If your computer is stolen Copyright Disclaimer Trademarks EU Conformity Statement Working environment For example, the following environments are not approved: Industrial Environments (e.g. environments where a mains voltage of 380 ■Medical Environments ■Automotive Environments Modem warning notice Following information is only valid for EU-memberStates: Disposing of the computer and the computer’s batteries ENERGY STAR® Program REACH - Compliance Statement Following information is only for Turkey: GOST Optical disc drive safety instructions DVD-ROMdrive DV-28S DVD Super Multi with Double Layer Recording DV-W28S DVD Super Multi with Double Layer Recording UJ890 DVD Super Multi with Double Layer Recording GT20N International precautions VAROITUS Preface Conventions Keys ENTER Key operation CTRL ABC General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage ExpressCard overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Software Getting Started Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug DC IN Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Be careful not to open the display panel too far as this could put stress on the display panel’s hinges and cause damage ■Do not press or push on the display panel Turning on the power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Press and hold the computer’s power button for two or three seconds Starting up for the first time Shut Down Mode Sleep Mode Page Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Data save in Hibernation Mode System Recovery Options and Restoring the pre-installedsoftware Creating Recovery Media This section describes how to create Recovery Media ■Be sure to connect the AC adaptor when you create Recovery Media Be sure to close all other software programs except the Recovery Media Creator ■Operate the computer at full power Restoring the pre-installedsoftware from your created Recovery Media When the sound mute feature has been activated by pressing the ESC 1.Load the Recovery Media into the computer and turn off the computer’s power While holding down Ordering Recovery Media from TOSHIBA Page The Grand Tour Legal Footnote (Non-applicableIcons) Front with the display closed Wireless communication switch Wireless indicators Stereo speakers Left side Right side Back side DC IN 15V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries. Please note that you should only use the model of AC adaptor supplied with the Underside Memory module slot Battery release latch Battery lock Front with the display open Web Camera such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add Display hinges Display screen Keyboard Touch Pad control buttons Fingerprint Sensor Bluetooth antenna Indicators Hard Disk Drive The Hard Disk Drive/Optical Disc Drive Wireless indicators The Wireless communication indicator blinks A4 size keyboard Full size keyboard Optical disc drives DVDs Formats Speeds DVD read DVD-Rwrite AC adaptor Hardware, Utilities and Options Hardware Processor Legal Footnote (CPU) Memory Legal Footnote (Memory (Main System)) Power Legal Footnote (Battery Life) Disks Legal Footnote (Hard Disk Drive (HDD) Capacity) Optical disc drive Display Legal Footnote (LCD) Legal Footnote (Graphics Processor Unit (“GPU”)) Sound Multimedia Communications Legal Footnote (Wireless LAN) Special features HDD automatic System automatic Sleep/Hibernation Mode *1 Keypad overlay TOSHIBA HDD Protection Hibernation Mode Sleep Mode USB Sleep and TOSHIBA Value Added Package Utilities and Applications TOSHIBA Face TOSHIBA Face Recognition uses a face Recognition verification library to verify the face data of users when they log in to Windows. If the verification is TOSHIBA Mic Effect TOSHIBA Mic Effect provides you the Echo Canceller and the Microphone Array functions For more instructions for this software, refer to the Sound System section in Chapter 4 TOSHIBA Service This application allows your computer to Station automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are TOSHIBA Web Camera Application Start -> All Programs -> TOSHIBA Utilities -> Web Camera Application Trusted Platform Optional devices Cards/memory Peripheral devices Other Inserting an ExpressCard Page Removing an ExpressCard Inserting a Smart Card Removing a Smart Card Bridge media slot Points to note about the SD/SDHC memory card Memory media format Formatting an SD/SDHC memory card Card care Memory card care About the write-protect Removing a memory media memory media 3.Press the memory media to partially extend it out of the computer 4.Grasp the media and remove it Additional memory module Point to note about memory module error Installing a memory module Page Removing a memory module Page Connecting the monitor cable Connecting the Mini DisplayPort Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Connecting the eSATA device Disconnecting an eSATA device TOSHIBA Express Port Replicator The following ports are available on the TOSHIBA Express Port Replicator ■RJ45 LAN jack ■External monitor port ■DC IN 15V jack Optional accessories Page Operating Basics TOSHIBA Dual Pointing Device AccuPoint precautions Replacing the cap Using the Fingerprint Sensor How to Swipe your Finger Points to note about the Fingerprint Sensor ■Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath Fingerprint utility limitations Delete the fingerprint data for the currently logged in user Delete all users fingerprints Fingerprint Authentication Procedure Overview about Fingerprint boot authentication Overview about Fingerprint Single Sign-onfeature How to Enable Fingerprint boot authentication and Single Sign-Onfeature Web Camera Using TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data 7.Perform the verification test. Face the screen as you do when you register If verification fails, click the How to Delete the Face Recognition Data Delete button. “ ” will be displayed on the screen If you do not want the data to be deleted, click the Using the optical disc drive Loading discs If the CD/DVD is not seated properly when the disc tray is closed Removing discs To remove the CD/DVD, follow the steps as detailed below: How to remove CD/DVD when the disc tray will not open Writing CD/DVDs on DVD Super Multi drives Before writing or rewriting Page Operate the computer at its full power settings - do not use any ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows 7 operating system ■Start a communication application such as a modem TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator You cannot use TOSHIBA Disc Creator’s “Audio CD” function to record music to DVD-RAM Media care 5.Do not expose the CD or DVD to direct sunlight, extreme heat or cold 6.Do not place heavy objects on your CD’s or DVD’s Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data 9.Do not place heavy objects on your floppy diskettes Sound System Information Power Management Speaker Configuration Default Format Modem Select either a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Dialing Properties You should select this item in order to display the dialing properties Connecting the modular cable To connect the modem’s modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer’s modem jack Wireless communications Setting Security Worldwide operation Radio links Bluetooth Stack for Windows by TOSHIBA Release Notes related to the Bluetooth Stack for Windows by TOSHIBA Product Support: LAN LAN cable types Connecting the LAN cable Computer Handling Using the Hard Disk Drive (HDD) Protection Taskbar icon HDD Protection Detection Level 3D Viewer Detection Level Amplification Using the TOSHIBA USB Sleep and Charge Utility Compatible ports are USB ports that have the () symbol icon In those cases, turn the power of the computer ON to charge the device In that case, if there is a USB port that does not have the USB Sleep and Charge function-compatibleicon (), attach the mouse or keyboard to it If all USB ports have the USB Sleep and Charge function-compatible Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations For A4 size keyboard: Hot keys Sleep: Pressing FN + F3 switches the system to Sleep Mode Sleep: Hibernate: Pressing FN + F4 switches the system to Hibernation Mode Hibernate: Output: Pressing FN + F5 changes the active display device Output: Windows special keys Keypad overlay for A4 size keyboard Arrow Mode Numeric Mode Generating ASCII characters Page Power and Power-UpModes Power conditions Monitoring of power condition Battery Battery pack Real Time Clock (RTC) battery Procedures Battery charging notice Maximizing battery operating time ■Processor speed ■Screen brightness ■System Sleep Mode ■System Hibernation Mode Removing the battery pack Installing the battery pack TOSHIBA Password Utility User Password field ■Change (button) Change ■Owner String (text box) Supervisor Password C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe This utility lets you do the following: Power-upmodes Panel power on/off System automatic Sleep/Hibernation Page HW Setup Accessing HW Setup HW Setup window General Setup Boot Priority Boot Priority Options Keyboard Wake-upon Keyboard CPU Dynamic CPU Frequency Mode LAN Wake-upon LAN USB USB KB/Mouse Legacy Emulation SATA eSATA Troubleshooting Problem solving process Analyzing the problem Hardware and system checklist System start-up Self test TOSHIBA Boot Priority Power Overheating power down AC power Battery Real Time Clock Internal display panel Hard disk drive DVD Super Multi drive SD/SDHC Card Memory Stick xD picture card Touch Pad/AccuPoint -> Hardware and Sound -> Mouse Buttons Control Panel -> Hardware and Sound -> Mouse the Pointer Options tab USB mouse Fingerprint Sensor USB device USB KB/Mouse Legacy Emulation USB Sleep and Charge function eSATA device If there is an error in Slot B: orange once, then green twice If there are errors in both Slot A and Slot B:orange twice, then green twice 2.Disconnect the AC adaptor and all peripheral devices 3.Remove the battery pack Sound system Page Modem CONNECT NO CARRIER LAN Bluetooth TOSHIBA support Specifications Environmental Requirements Power Requirements Built-inModem Network control unit (NCU) Type of NCU Type of line Type of dialing Display Controller and Video mode Display controller Video mode Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 2.4GHz Band Channels Sets (Wireless IEEE 802.11 Revision b, g and n) Channel ID 2457*1 2467*2 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n) Page Page Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver ■Consult the dealer or an experienced radio/TV technician for help Caution: Exposure to Radio Frequency Radiation Using Bluetooth Adaptor from TOSHIBA equipment in Japan Device Authorization Page AC Power Cord and Connectors Europe: United Kingdom USA UL approved BS approved Australia TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Cleaning the cooling module Page Legal Footnotes Non-applicableIcons CPU Memory (Main System) Battery Life Hard Disk Drive (HDD) Capacity LCD Graphics Processor Unit (“GPU”) Wireless LAN Copy Protection Page If your computer is stolen TOSHIBA Theft Registration Glossary GB: HDD: IDE: IEEE: IMSM: AccuPoint: adaptor: alternating current (AC): analog signal: application: Bluetooth: board: boot: boot disk: bootable disk: See system disk chip: click: CMOS: cold start: COM1, COM2, COM3 and COM4: data: data bits: DC: default: delete: DVD-ROM: DVD-RW (+RW -RW): echo: floppy diskette drive (FDD): folder: An icon in Windows used to store documents or other folders folder: function keys: gigabyte (GB): instruction: interface: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor interrupt request: main board: See motherboard megabyte (MB): megahertz: memory: menu: non-system disk: nonvolatile memory: numeric keypad overlay: OCR: peripheral: pixel: plug and play: pointing device: port: Read Only Memory (ROM): S/P DIF: SCSI: SD/SDHC Card: serial: USB: VGA: volatile memory: warm start: Wi-Fi: Index