Toshiba SATELLITE PRO S200, TECRA P5

[CONFIDENTIAL]

Chapter 2

Troubleshooting Procedures

Contents

Main Page Preface Page Page Table of Contents Page Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive 1 Hardware Overview 1.5 Optical Drive (ODD) 1.5 Optical Drive (ODD) 1.5 Optical Drive (ODD) 1 Hardware Overview TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 1-17 1 Hardware Overview 1.5 Optical Drive (ODD) 1.6 Keyboard 1.7 TFT Color Display Page 1.8 Power Supply 1.8 Power Supply 1 Hardware Overview Table 1-6 Power supply output rating (1/4) 1 Hardware Overview 1.8 Power Supply Table 1-6 Power supply output rating (2/4) Use Voltage (V) Name 1.8 Power Supply 1 Hardware Overview TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 1-25 Table 1-6 Power supply output rating (3/4) 1 Hardware Overview 1.8 Power Supply Table 1-6 Power supply output rating (4/4) 1.9 Batteries Page Page 1.10 AC Adapter Page Page Page Chapter 2 Contents Page Page Page 2.1 Troubleshooting 2.2 Troubleshooting Flowchart Page Page Page 2.3 Power Supply Troubleshooting Page Page Page Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Serial port (Boot mode) error status (1/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 2-21 Table 2-5 Serial port (Boot mode) error status (2/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Serial port (Boot mode) error status (3/9) 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 2-23 Table 2-5 Serial port (Boot mode) error status (4/9) D port Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Serial port (Boot mode) error status (5/9) D port Status Test item Contents 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 2-25 Table 2-5 Serial port (Boot mode) error status (6/9) D port Status Test item Contents 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Serial port (Boot mode) error status (7/9) D port Status Test item Contents 2.4 System Board Troubleshooting 2 Troubleshooting Procedures TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] 2-27 Table 2-5 Serial port (Boot mode) error status (8/9) 2 Troubleshooting Procedures 2.4 System Board Troubleshooting Table 2-5 Serial port (Boot mode) error status (9/9) Page Page 2.5 USB FDD Troubleshooting Page Page 2.6 HDD Troubleshooting Page Page Page Page 2.7 Keyboard and Dual point Troubleshooting Page Page 2.8 Display Troubleshooting Page 2.9 Optical Drive Troubleshooting Page 2.10 Modem Troubleshooting Page 2.11 LAN Troubleshooting 2.12 Bluetooth Troubleshooting Page Page 2.13 Wireless LAN Troubleshooting Page Page 2.14 Sound Troubleshooting Page Page 2.15 Bridge media Slot Troubleshooting 2.16 Fingerprint sensor Troubleshooting Page Page Page Page Page Page Page Page Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test 3 Tests and Diagnostics 3.5 Subtest Names 3-12 [CONFIDENTIAL] TECRA A9(S5/P5/S200) Maintenance Manual (960-633) 3.5 Subtest Names 3.5 Subtest Names 3 Tests and Diagnostics TECRA A9(S5/P5/S200) Maintenance Manual (960-633) [CONFIDENTIAL] 3-13 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test 3.18 Error Code and Error Status Names 3 Tests and Diagnostics TECRA A9(S5/P5/S200) Maintenance Manual (960-633) [CONFIDENTIAL] 3-35 3.18 Error Code and Error Status Names 3 Tests and Diagnostics 3.18 Error Code and Error Status Names 3-36 [CONFIDENTIAL] TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table 3-2 Error codes and error status names (2/3) 3.18 Error Code and Error Status Names 3 Tests and Diagnostics TECRA A9(S5/P5/S200) Maintenance Manual (960-633) [CONFIDENTIAL] 3-37 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status 3.19 Hard Disk Test Detail Status 3 Tests and Diagnostics TECRA A9(S5/P5/S200) Maintenance Manual (960-633) [CONFIDENTIAL] 3-39 Table 3-4 Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Intel-made b/g, a/b/g Setting up of REF PC) Page Page Page Page 3.27 Wireless LAN Test Program on DUT PC(Intel-made) Page Page Page Page Page Page Page 3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page 3.29 Sound Test program Page Page Page Page Page 3.30 BIOS SETUP Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page Page Page Page Page 4.2 Battery pack Page 4.3 PC card 4.4 Bridge media 4.5 HDD Page Page Page 4.6 MDC/Memory module Page Page 4.7 Keyboard Page Page Page 4.8 Bluetooth module Page Page Page 4.10 Fan hood Page 4.11 Wireless LAN card Page Page Page 4.12 Optical drive Page Page 4.13 Cover assembly and Base assembly Page Page 4.14 Touch pad Page Page 4.15 Fingerprint sensor board Page Page 4.16 RTC battery Page 4.17 Microphone 4.18 RGB board Page Page 4.19 System board Page Page Page Page Page Page 4.20 Battery lock/Battery latch Page 4.21 HDD cable/LAN jack/RGB board cable Page 4.22 North bridge (and GPU) heat sink/CPU heat sink/Fan/CPU Page Page Page Page Page Page Page 4.23 PC card slot 4.24 LCD unit/FL inverter Page Page Page 4.25 Cover latch 4.26 Wireless LAN antenna/Bluetooth antenna Page Page Page Page Page Page Page Page Page Page 4.27 LCD cable Page 4.28 Hinge Page Page 4.29 Speaker Page Page 4.30 Fluorescent Lamp Page Page Page Page Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page Appendices Appendix B Board Layout B-2 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table B-1 System board (FHMLS*) connectors (front) Page Appendices Appendix B Board Layout B-4 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table B-2 System board( FHMLS*) ICs and connectors (back) B.3 Serial & RGB Board (FHMLR*) Front View B.4 Fingerprint sensor Board (FHMLF*) Front and Back View Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FHMLS*) C.1 CN1400 SO-DIMM0 connector (200-pin) Table C-1 SO-DIMM0 connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table C-1 SO-DIMM0 connector (200-pin) (2/3) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-3 Table C-1 SO-DIMM0 connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 SO-DIMM1 connector (200-pin) Table C-2 SO-DIMM1 connector (200-pin) (1/3) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-5 Table C-2 SO-DIMM1 connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table C-2 SO-DIMM1 connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1810 ODD interface connector (50-pin) Table C-3 ODD interface connector (50-pin) C.4 CN1900 HDD(SATA) interface connector (11-pin) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-9 C.5 CN2110 PC card interface connector (70-pin) Table C-5 PC card interface connector (70-pin) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) C.6 IS2150 Bridge Media interface connector (46-pin) Table C-6 Bridge Media interface connector (46-pin) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-11 C.7 CN2300 Docking interface connector (133-pin) Table C-7 Docking interface connector (133-pin) (1/3) Appendices Appendix C Pin Assignments C-12 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table C-7 Docking interface connector (133-pin) (2/3) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-13 Table C-7 Docking interface connector (133-pin) (3/3) Appendices Appendix C Pin Assignments C.8 CN2600 Mini PCI Express I/F connector (W-LAN)(52-pin) Table C-8 Mini PCI Express interface connector (52-pin) Appendix C Pin Assignments Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] C-15 C.9 CN2650 Mini PCI Express I/F connector(Robson) (52-pin) Table C-9 Mini PCI Express interface connector (52-pin) Appendices Appendix C Pin Assignments C-16 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) C.10 CN3010 MDC interface connector (12-pin) Table C-10 MDC interface connector (12-pin) C.11 CN3230 Keyboard interface connector (34-pin) C.12 CN3240 Dual Point interface connector (8-pin) Table C-12 Dual Point interface connector (8-pin) C.13 CN3490 Debug Port interface connector (8-pin) Table C-13 Debug Port interface connector (8-pin) C.14 CN4100 LAN interface connector (14-pin) C.15 CN4230 IEEE 1394 interface connector (4-pin) Table C-15 IEEE 1394 interface connector (4-pin) C.16 CN4400 Bluetooth1 interface connector (20-pin) Table C-16 Bluetooth1 interface connector (20-pin) Appendix C Pin Assignments Appendices C.17 CN4440 Bluetooth2 interface connector (20-pin) Table C-17 Bluetooth2 interface connector (20-pin) C.18 CN4610 USB port 4 connector (8-pin) Table C-18 USB port 4 connector (8-pin) C.19 CN4612 USB port 6 connector (8-pin) C.20 CN5000 LCD interface connector (40-pin) Table C-20 LCD interface connector (40-pin) C.21 CN6050 Internal microphone connector (2-pin) C.22 J6051 External microphone connector (6-pin) C.23 CN6170 Speaker connector (4-pin) Appendices Appendix C Pin Assignments C.24 J6310 Headphone connector (6-pin) Table C-24 Headphone connector (6-pin) C.25 CN8771 FAN interface connector (4-pin) Table C-25 FAN interface connector (4-pin) C.26 CN8800 DC-IN connector (4-pin) C.28 CN9300 RTC Battery connector (3-pin) Table C-28 RTC Battery connector (3-pin) C.29 CN9500 Serial & RGB board(FHMLR*) I/F connector (40-pin) Table C-29 Serial & RGB board I/F connector (40-pin) Appendices Appendix C Pin Assignments C.30 CN9540 Web Camera interface connector (3-pin) Table C-30 Web Camera interface connector (3-pin) C.32 CN9721 Switch interface connector (13-pin) C.31 CN9550 Fingerprint sensor board interface connector (8-pin) Table C-31 System board interface connector (8-pin) C.33 CN5080 RGB interface connector (15-pin) Serial & RGB board (FHMLR*) C.34 CN9600 System board(FHMLS*)interface connector (40-pin) Table C-33 RGB interface connector (15-pin) Table C-34 System board I/F connector (40-pin) C.35 CN9601 Serial interface connector (9-pin) C-26 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table C-35 Serial interface connector (9-pin) Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL]TECRA A9(S5/P5/S200) Maintenance Manual (960-633) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Appendix D Keyboard Scan/Character Codes Appendices TECRA A9(S5/P5/S200) Maintenance Manual (960-633)[CONFIDENTIAL] D-7 Table D-5 Scan codes in overlay mode Table D-6 No.124 key scan code Page Appendix E Key Layout Page Appendix F Wiring diagrams Page Page Page Appendix G BIOS rewrite procedures Page Appendix H EC/KBC rewrite procedures