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TP-Link td-w8961nd manual Appendix B Troubleshooting, For Windows XP OS

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Appendix B: Troubleshooting

TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide

Appendix B: Troubleshooting

1. How do I restore my Router’s configuration to its factory default settings?

With the Router powered on, press and hold the RESET button on the rear panel for 8 to 10 seconds before releasing it.

)Note:

Once the Router is reset, the current configuration settings will be lost and you will need to re-configure the router.

2. What can I do if I don’t know or forgot my password?

1)Restore the Router’s configuration to its factory default settings. If you don’t know how to do that, please refer to section T1.

2)Use the default user name and password: admin, admin.

3)Try to configure your Router once again by following the instructions in the previous steps of the QIG.

3. What can I do if I cannot access the web-based configuration page?

1) Configure your computer’s IP Address.

For Windows XP OS

Go to Start > Control Panel, you will then see the following page.

Click Network and Internet

Connections

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TP-Link td-w8961nd Appendix B Troubleshooting, What can I do if I don’t know or forgot my password?, For Windows XP OS

Contents

TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router Rev 2.0.0COPYRIGHT & TRADEMARKS FCC RF Radiation Exposure Statement FCC STATEMENTCE Mark Warning National RestrictionsCountry RestrictionDECLARATION OF CONFORMITY Product Description 300Mbps Wireless N ADSL2+ Modem RouterShenzhen, P. R. China ETSI EN 300 328 V1.7.1Package Contents Hardware InstallationQuick Installation Guide Software ConfigurationAppendix A Specifications Appendix B TroubleshootingAppendix C Technical Support Maintenance300Mbps Wireless N ADSL2+ Modem Router User Guide Package ContentsTD-W8961ND 1.2 Main Features WirelessChapter 1 Introduction 1.1 Product Overview1.3 Conventions TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideChapter 2 Hardware Installation 2.1 The Front PanelTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting the Router for more information about how to make Internet connection correctly. If you have already made a right connection, please contact your ISP to make sure if your Internet service is available now2.2 The Back Panel TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide2.3 Installation Environment 2.4 Connecting the RouterTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Back to LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 3.1 Configure PC Chapter 3 Quick Installation GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Step 4 Configure the IP address as Figure 3-4 shows. After that, click OK3.2 Login TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide2 Is the TCP/IP configuration for your PC correct? 1 Is the connection between your PC and the Router correct?300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961NDStep 1 Select the Quick Start tab, then click RUN WIZARD, and you will see the next screen. Click the NEXT button and Connection Type. Then click NEXTStep 5 Configure the rules for the WLAN, and click NEXT TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideStep 6 Click NEXT to finish the Quick Start Chapter 4 Software Configuration 4.1 Status4.1.1 Device Info TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.1.2 System Log TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.1.3 Statistics TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideClick the CLEAR LOG button to clear the logs Click the SAVE LOG button to save the logs¾ Select Ethernet, and you will see the statistics table as below TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideStatistics Table 4.2 Quick Start TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuidePlease refer to 3.2 Login ¾ Select ADSL, and you will see the statistics table as below4.3 Interface Setup 4.3.1 InternetTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Back to LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 Dynamic IP AddressTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 Static IP AddressTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 3 PPPoA/PPPoETD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.3.2 LAN4 Bridge Mode TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide IGMP Snoop Enable the IGMP Snoop function if you needHow to assign a static IP address to the client? TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideIf you select Disabled, the DHCP function will not take effect 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.3.3 WirelessTD-W8961ND TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Multiple SSIDs Settings These are the settings of the SSIDTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 WEP- 64Bits2 WEP-128Bits TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide3 WPA-PSK 4 WPA2-PSK TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide5 WPA-PSK/WPA2-PSK TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.3.3.1 WPS SettingsBack to LED Explanation 1 PBCTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Method TwoTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 PIN code300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND4.4.1 Firewall 4.4 Advanced SetupTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.4.2 Routing TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3 NAT TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3.1 DMZ TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3.2 Virtual Server TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide To add a virtual server entryOther operations for the entries as shown in Figure 4.4.3.3 IP Address Mapping4.4.4 QoS 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND To add a mapping ruleTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Summary Click the button to view the configurations of QoS300Mbps Wireless N ADSL2+ Modem Router User Guide 4.4.5 VLANTD-W8961ND 1 Assign VLAN PVID for each Interface TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide2 Define VLAN Group 4.4.6 ADSL TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.5.1 ACL 4.5 Access ManagementTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.2 Filter4.5.2.1 IP Filter TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Interface Select the interface for the entryTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide To add an IP Address filtering entryStep 5 Finally, click the SAVE to save the entry TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideOther operations for the entries as shown in Figure 4.5.2.2 MAC Filter TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTo add a MAC Address filtering entry TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Select the “MAC” as the Rule Type on the Filter screen show in FigureOther operations for the entries as shown in Figure 4.5.2.3 Application FilterTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.2.4 URL FilterTo add a URL filter entry TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideOther operations for the entries as shown in Figure 4.5.4 UPnP 4.5.3 SNMPTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.6 CWMP 4.5.5 DDNSTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.6 Maintenance TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.6.1 Administration 4.6.2 Time ZoneTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 NTP Server automatically2 PC’s Clock TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide3 Manually TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.6.3 FirmwareTo upgrade the routers firmware, follow these instructions below TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 3 The router will reboot after the upgrading has been finishedTo back up the Router’s current settings To restore the Router’s settings4.6.4 SysRestart 4.6.5 DiagnosticsTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.7 Help TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Appendix A Specifications TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideGeneral Physical and EnvironmentAppendix B Troubleshooting 2. What can I do if I don’t know or forgot my password?3. What can I do if I cannot access the web-based configuration page? TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click Network ConnectionsRight-click Local Area Connection Click PropertiesTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Double-click InternetProtocol TCP/IP Select Obtain an IP address automatically Click OKTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click OKTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide For Windows Vista OSClick View network status and tasks Click View status Click PropertiesProtocol Version 4 TCP/IPv4 Select Obtain an IP address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideSelect Obtain DNS server address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click View network status and tasks Click Change adapter settingsFor Windows 7 OS Right-click LocalProtocol Version 4 TCP/IPv4 Select Obtain an IP address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideSelect Obtain DNS server address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4. What can I do if I cannot access the Internet?Click Internet Options Select Never dial a connection TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 Check to see if you can log on to the web management page of the Modem Router. If you can, try the following steps. If you cannot, please set your computer referring to T3 then try to see if you can access the Internet. If the problem persists, please go to the next stepAppendix C Technical Support Technical Support TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideGlobal Singapore