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TP-Link td-w8961nd Appendix C Technical Support Technical Support, Global, Singapore, USA/Canada

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Appendix C: Technical Support

TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide

Appendix C: Technical Support

Technical Support

For more troubleshooting help, go to: www.tp-link.com/support/faq.asp

To download the latest Firmware, Driver, Utility and User Guide, go to: www.tp-link.com/support/download.asp

For all other technical support, please contact us by using the following details:

Global

Tel: +86 755 26504400

E-mail: support@tp-link.com

Service time: 24hrs, 7 days a week

Singapore

Tel: +65 62840493

E-mail: support.sg@tp-link.com

Service time: 24hrs, 7 days a week

UK

Tel: +44 (0) 845 147 0017

E-mail: support.uk@tp-link.com

Service time: 24hrs, 7 days a week

USA/Canada

Toll Free: +1 866 225 8139

E-mail: support.usa@tp-link.com

Service time: 24hrs, 7 days a week

Malaysia

Tel: 1300 88 875465 (1300 88TPLINK)

Email: support.my@tp-link.com

Service time: 24hrs, 7 days a week

Switzerland

Tel: +41 (0)848 800998 (German Service)

E-mail: support.ch@tp-link.com

Fee: 4-8 Rp/min, depending on rate of different time

Service time: Monday to Friday

9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)

Australia & New Zealand

Tel: AU 1300 87 5465

NZ 0800 87 5465 E-mail: support@tp-link.com.auService time: 24hrs, 7 days a week

Turkey

Tel: 444 19 25（Turkish Service）

E-mail: support.tr@tp-link.com

Service time: 9:00 AM to 6:00 PM 7 days a week

Italy

Tel: +39 02 66987799

E-mail: support.it@tp-link.com

Service time: Monday to Friday 9:00 AM to 6:00 PM

Indonesia

Tel: (+62 ) 021 6259 135 E-mail :support.id@tp-link.comService time : Monday to Friday 9:00 -12:00 ; 13:00 -18:00 *Except public holidays

Germany / Austria

Tel: +49 1805 875465 (German Service) / +49 1805 TPLINK

E-mail: support.de@tp-link.com

Fee: 0.14 EUR/min from the German fixed phone network and up to 0.42 EUR/min from mobile phone

Service time: Monday to Friday,9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany)

*Except bank holidays in Hesse

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TP-Link td-w8961nd Appendix C Technical Support Technical Support, Global, Singapore, USA/Canada, Malaysia, Switzerland

Contents

TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router Rev 2.0.0COPYRIGHT & TRADEMARKS FCC RF Radiation Exposure Statement FCC STATEMENTCountry CE Mark WarningNational Restrictions RestrictionShenzhen, P. R. China DECLARATION OF CONFORMITYProduct Description 300Mbps Wireless N ADSL2+ Modem Router ETSI EN 300 328 V1.7.1Quick Installation Guide Package ContentsHardware Installation Software ConfigurationAppendix C Technical Support Appendix A SpecificationsAppendix B Troubleshooting MaintenanceTD-W8961ND Package Contents300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 1 Introduction 1.2 Main FeaturesWireless 1.1 Product Overview1.3 Conventions TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 2 Hardware Installation2.1 The Front Panel LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting the Router for more information about how to make Internet connection correctly. If you have already made a right connection, please contact your ISP to make sure if your Internet service is available now2.2 The Back Panel TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2.3 Installation Environment2.4 Connecting the Router Back to LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Chapter 3 Quick Installation Guide3.1 Configure PC TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Step 4 Configure the IP address as Figure 3-4 shows. After that, click OK2 Is the TCP/IP configuration for your PC correct? 3.2 LoginTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 Is the connection between your PC and the Router correct?Step 1 Select the Quick Start tab, then click RUN WIZARD, and you will see the next screen. Click the NEXT button 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND and Connection Type. Then click NEXTStep 6 Click NEXT to finish the Quick Start TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideStep 5 Configure the rules for the WLAN, and click NEXT 4.1.1 Device Info Chapter 4 Software Configuration4.1 Status TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.1.2 System Log TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideClick the CLEAR LOG button to clear the logs 4.1.3 StatisticsTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click the SAVE LOG button to save the logsStatistics Table TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide¾ Select Ethernet, and you will see the statistics table as below Please refer to 3.2 Login 4.2 Quick StartTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Select ADSL, and you will see the statistics table as belowTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.3 Interface Setup4.3.1 Internet Back to LED ExplanationTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 Dynamic IP AddressTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 Static IP AddressTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 3 PPPoA/PPPoE4 Bridge Mode 4.3.2 LANTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide IGMP Snoop Enable the IGMP Snoop function if you needIf you select Disabled, the DHCP function will not take effect TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideHow to assign a static IP address to the client? TD-W8961ND 4.3.3 Wireless300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Multiple SSIDs Settings These are the settings of the SSIDTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 1 WEP- 64Bits3 WPA-PSK TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide2 WEP-128Bits 5 WPA-PSK/WPA2-PSK TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4 WPA2-PSK Back to LED Explanation TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.3.3.1 WPS Settings 1 PBCTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Method TwoTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 PIN code300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961NDTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.4 Advanced Setup4.4.1 Firewall 4.4.2 Routing TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3 NAT TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3.2 Virtual Server TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.4.3.1 DMZ Other operations for the entries as shown in Figure TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTo add a virtual server entry 4.4.3.3 IP Address MappingTD-W8961ND 4.4.4 QoS300Mbps Wireless N ADSL2+ Modem Router User Guide To add a mapping ruleTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Summary Click the button to view the configurations of QoSTD-W8961ND 4.4.5 VLAN300Mbps Wireless N ADSL2+ Modem Router User Guide 2 Define VLAN Group TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide1 Assign VLAN PVID for each Interface 4.4.6 ADSL TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5 Access Management4.5.1 ACL 4.5.2.1 IP Filter 4.5.2 FilterTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide ¾ Interface Select the interface for the entryTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide To add an IP Address filtering entryOther operations for the entries as shown in Figure TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideStep 5 Finally, click the SAVE to save the entry To add a MAC Address filtering entry TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide4.5.2.2 MAC Filter Other operations for the entries as shown in Figure TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideSelect the “MAC” as the Rule Type on the Filter screen show in Figure 4.5.2.3 Application FilterTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.2.4 URL FilterOther operations for the entries as shown in Figure TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTo add a URL filter entry TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.3 SNMP4.5.4 UPnP TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.5.5 DDNS4.5.6 CWMP 4.6 Maintenance TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.6.1 Administration4.6.2 Time Zone 1 NTP Server automatically3 Manually TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide2 PC’s Clock To upgrade the routers firmware, follow these instructions below 4.6.3 FirmwareTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide To back up the Router’s current settings TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide3 The router will reboot after the upgrading has been finished To restore the Router’s settingsTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 4.6.5 Diagnostics4.6.4 SysRestart 4.7 Help TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide General Appendix A SpecificationsTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Physical and Environment3. What can I do if I cannot access the web-based configuration page? Appendix B Troubleshooting2. What can I do if I don’t know or forgot my password? TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideRight-click Local Area TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideClick Network Connections Connection Click PropertiesProtocol TCP/IP Select Obtain an IP address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideDouble-click Internet Click OKTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Click OKClick View network status and tasks Click View status TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideFor Windows Vista OS Click PropertiesSelect Obtain DNS server address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideProtocol Version 4 TCP/IPv4 Select Obtain an IP address automatically For Windows 7 OS TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideClick View network status and tasks Click Change adapter settings Right-click LocalSelect Obtain DNS server address automatically TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User GuideProtocol Version 4 TCP/IPv4 Select Obtain an IP address automatically Click Internet Options Select Never dial a connection 4. What can I do if I cannot access the Internet?TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide TD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide 2 Check to see if you can log on to the web management page of the Modem Router. If you can, try the following steps. If you cannot, please set your computer referring to T3 then try to see if you can access the Internet. If the problem persists, please go to the next stepGlobal Appendix C Technical Support Technical SupportTD-W8961ND 300Mbps Wireless N ADSL2+ Modem Router User Guide Singapore