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Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
To download the latest Firmware, Driver, Utility and User Guide, go to:
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
Service time: 24hrs, 7 days a week
Singapore
Tel: +65 62840493
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
Service time: 24hrs, 7 days a week
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email:
Service time: 24hrs, 7 days a week
Switzerland
Tel: +41 (0)848 800998 (German Service)
Fee:
Service time: Monday to Friday
9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
Turkey
Tel: 444 19 25(Turkish Service)
Service time: 9:00 AM to 6:00 PM 7 days a week
Italy
Tel: +39 02 66987799
Service time: Monday to Friday 9:00 AM to 6:00 PM
Indonesia
Tel: (+62 ) 021 6259 135
Germany / Austria
Tel: +49 1805 875465 (German Service) / +49 1805 TPLINK
Fee: 0.14 EUR/min from the German fixed phone network and up to 0.42 EUR/min from mobile phone
Service time: Monday to Friday,9:00 AM to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time in Germany)
*Except bank holidays in Hesse
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