Document #40182-120 Rev. A 12
Troubleshooting This section describes procedures for troubleshooting problems you may
encounter with the TROY print server, and is divided into the following
sections:
Installation Problems
Intermittent Problems
Protocol-Specific Troubleshooting
If you have followed the steps in this section and you believe that you
have a defective print server, then please refer to the information on
returning defective products on page 22 of this User’s Guide.
Printing Problems
If you cannot print to the TROY print server after you install it, check the
following:
Make sure that the printer is powered on and is on-line, and that all
cables are securely plugged in.
If the printer starts up OK but you cannot print, the problem could be one
of the following:
There is a problem with the interface between the print server and
the printer.
There is a problem with the network connection or cabling.
There is a queue setup problem, a print server setup problem, or
other protocol-related problem.
CHECKING THE INTERFACE BETWEEN THE PRINT SERVER AND THE PRINTER:
1. First make sure that the print server is securely plugged in to the
printer.
2. Wait about two minutes after the printer is powered ON, and then
run a print server self-test by pushing the button on the back of the
print server for less than five seconds.
NOTE: Pushing the button for more than five seconds will reset the print
server to factory defaults.