User’s Guide
If you have a bridge or router located between the TROY print server and the host computer, make sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a process known as filtering); therefore, such a bridge must be configured to allow TROY print server addresses. Likewise, a router can be set up to pass only certain protocols, so be sure that the desired protocol can be passed through to the TROY print server.
If the job exits in the queue but does not print, ensure that you are not trying to print a text job to a PostScript printer. If you have a printer that is capable of automatic language switching, ensure that the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation, such as attempting to print a
Intermittent Problems
If the print server and the printer start up OK, but you intermittently have problems printing, check the following:
Excessive NetWare polling can be a big cause of intermittent problems. Make sure that you have only enabled the NetWare file servers that you need for printing (do a SHOW NETWARE command from the print server console to see the enabled file servers).
If you can print small jobs OK but large graphics jobs are distorted or incomplete, make sure that you have adequate memory in your printer.
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