TROY Group PocketBasic manual User’s Guide Returning Products

User’s Guide

Returning Products

If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below:

1.Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods Authorization (RGA) number (for North and South American customers), or call +49-7032-9454-21 (for European customers) and request a Return Material Authorization (RMA) number.

2.Be prepared with the serial number of the unit you are returning. You will be asked for the serial number to verify warranty coverage.

Please record these serial numbers in the space provided below for future reference.

Print Server Model #: ________________________________

Print Server S/N: ____________________________________

Make sure that you write the RMA or RGA number on the outside of the shipping container you use to return the product. Please ship the defective product(s) to the appropriate address below:

North and South America:	Europe:
TROY Group, Inc.	TROY GmbH
RGA# _________	RMA# _________
3 Bryan Drive	Schwarzwaldstr. 99
Wheeling, WV 26003	D-71083 Herrenberg,
	Germany

Document #40182-120 Rev. A 22