TROUBLESHOOTING

YOUR NEW PHONE

QUICK REFERENCE CHART

If your phone is not performing to your expectations, please try these simple steps before calling Uniden customer service at (800) 297-1023.

PROBLEM

SUGGESTION

 

 

The charge LED

Make sure the AC adapter is plugged into the

won’t come on

base and wall outlet.

when the handset

Make sure the handset is properly seated

is placed in

in the base.

the base.

Make sure the charging contacts on the

 

 

handset and base are clean.

 

 

The audio sounds

Make sure that the base antenna is in a

weak and/or

vertical position.

scratchy.

Move the handset and/or base to a different

 

location away from metal objects or

 

appliances and try again.

 

 

Can’t make or

Check both ends of the base telephone

receive calls.

line cord.

 

Make sure the AC adapter is plugged into the

 

base and wall outlet.

 

Disconnect the AC adapter for a few minutes,

 

then reconnect it.

 

Place the handset back on the charging cradle

 

for a few seconds. The status LED blinks

 

indicating that the phone has been reset.

 

 

The handset

The Nickel-Cadmium battery pack may be

doesn’t ring or

weak. Charge the battery on the base for

receive a page.

15-20 hours.

 

Be sure the antenna is in a vertical position.

 

The handset may be too far away from the

 

base. Place the base away from appliances or

 

metal objects.

 

Place the handset back on the charging cradle

 

for a few second. The status LED blinks

 

indicating that the phone has been reset.

 

 

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Uniden EXS 9660 manual Quick Reference Chart