Warranty
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no circumstances should you attempt to service the unit in any way by yourself. The warranties in paragraphs 1 and 2 are provided only to the first purchaser/user of this unit, are not transferable and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the conditions and limitations carefully and strictly follow their requirements.
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1. Extended Warranty Coverage
For a period of up to ten (10) years, Miles Industries Ltd., (the “Company”) or its appointed distributor will at its option pay the initial purchaser for the repair of, or will exchange the following parts or components which are found to be defective in material or workmanship under normal conditions of use and service:
Part or Component | Defect Covered | Maximum Warranty Period | |
Exterior steel casing | Corrosion | 10 years | |
Glass | Loss of structural integrity | 10 years | |
Cast iron parts | Corrosion | 10 years | |
Firebox and heat exchanger | Corrosion (but not discoloration) causing | 10 years | |
loss of structural integrity | |||
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2. Two-Year Parts Warranty
In addition, for two (2) years from the date of purchase, the Company, at its option, can repair or exchange all parts and components not listed above but that are found to have a bona fide defect in material or workmanship under normal conditions of use.
3. Conditions and Limitations
a)The warranty registration card must be completed by the initial owner and returned to the Company within 90 days of purchase.
b)Installation and maintenance must be performed by an authorized and trained dealer in accordance with the Company’s installation instructions.
c)This warranty is void where installation of the unit does not conform to all applicable codes including national and local gas appliance installation codes and building and fire codes.
d)The owner must comply with all operating instructions.
e)The Company is not responsible for the labor costs to remove defective parts or
f)The first purchaser or user of the unit will be responsible for any shipping charges for replacement parts as well as travel time incurred by the dealer to perform the warranty work.
g)This warranty applies to
h)This warranty does not cover damage to the unit through:
i)Improper installation, operational or environmental conditions.
ii)Inadequate ventilation in the area or competition for air from other household equipment or appliances.
iii)Damage due to chemicals, dampness, condensation, or sulphur in the fuel supply lines which exceeds industry standards.
i)This warranty does not cover glass, log breakage or damage to the unit while in transit.
j)The Company does not allow anyone to extend, alter or modify this warranty and assumes no responsibility for direct, indirect or consequential damages caused by the unit. State or provincial laws where the first purchaser or user resides may provide specific rights to extend this warranty and, if so, the Company’s sole obligation under this warranty is to provide labor and/or materials in accordance with those laws.
4. Discharge of Liability
After two (2) years from the date of purchase, the Company may, at its option, fully discharge all obligations under this warranty by paying to the first purchaser/user the wholesale price of any defective parts.
5. No Other Warranty
All obligations to repair this unit are defined in this warranty. Some states or provinces may specifically mandate additional warranties on the part of manufacturers, but in the absence of such specific legislation, there is no other warranty or obligation expressed or implied.
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