Omni 3350 Installation Guide
30
Returning a Terminal for Service
Note: The Omni3350 terminal comes equipped with tamper-
evident labels (one on the case seam, another on a screw hole
on the case bottom). Do not, under any circumstance, attempt
to disassemble the terminal. Perform only those adjustments or
repairs specified in this installation guide. For all other
services, contact your local VeriFone distributor or service
provider. Service conducted by parties other than authorized
VeriFone representatives may invalidate the product warranty.
1. Gather the following information from the printed labels
on the bottom of each Omni 3350 terminal (Figure19):
• Serial number (S/N xxx-xxx-xxx)
• Product ID, including the model and part number.
For example, “Omni3350” and “P093-xxx-xx”
Figure19 Information Labels on Bottom of Terminal
2. Contact your VeriFone distributor or service provider and
give them this information.
3. Describe the problem(s) and provide the shipping address
where the repaired or replacement unit will be returned.
4. Keep all records of the following items:
VeriFone Product ID
VeriFone Serial Number
O3350 IG 19496 Book.book Page 30 Wednesday, April 5, 2000 10:30 PM