TROUBLESHOOTING GUIDELINES
Printer Does Not Print
Printer Does Not Print
•Replace the telephone cable that connects the terminal with a cable you know is working correctly.
•If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal.
•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.
•Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.
•Verify that the printer door is properly latched.
•If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper Jam
If paper jams inside the printer:
•Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover.
•Remove the damaged paper from the paper roll and clear the feed mechanism.
•Install a roll of printer paper, as described in Installing the Paper Roll.
•If the problem persists, it may be due to poor paper quality. Install a new roll of
WARNING
Keypad Does Not Respond
If the keypad does not respond properly:
•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.
•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.
•If the problem persists, contact your local VeriFone representative.
Transactions Fail To Process
There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures.
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