TROUBLESHOOTING GUIDELINES
Smart Battery Will Not Charge
Smart Battery Will Not Charge
The Vx670 smart battery must initially receive a full charge to ensure proper operation.
NOTE • Allow the Vx670 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.
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•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.
•Conserve battery power by turning the Vx670 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Lithium- ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cord to the terminal and plugging the power pack into a wall outlet.
•The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
Spare Battery in
Base Station Will
Not Charge
When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.
Blank Display When the Vx670 terminal display screen does not show correct or clearly readable information:
•Check terminal power connection.
•Remove and reapply power to the terminal.
•If the problem persists, contact your local VeriFone service provider.
Terminal Does Not Dial Out
If the terminal does not dial out:
•Check the telephone line connections.
•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone.
46VX670 INSTALLATION GUIDE
